FATEMA ALAM

R e t a i l A s s o c i a t e

CONTACT PROFESSIONAL PROFILE

Phone: +447440323844
Email: ftm.kotha@gmail.com
Address:
I am a dynamic, fast learner with a passion for thriving in the fast-
paced world of retail and restaurants. My innate attention to detail
ensures I deliver quality service while my extroverted nature allows
me to create memorable customer experiences. I'm excited to bring
this unique combination of skills to your team.

52 Leigh road
London,UK, E62AS EDUCATION

Masters in Data Science

SKILLS
Teamwork, leadership and
delegation (Being an
extrovert helps with these)
Adaptability
Time management
Attention to detail
Customer service
Creative and innovative
thinking
Project management
Generating leads
Upselling
Innovative and critical
thinking
EXTRACURRICULAR
ACTIVITIES
Field marketing and marketing
calls for university club
Organising, managing and
waitressing in the booth at
university club fairs
Customer service at university
club events
Voluntary work at EYE-11,
mentoring young minds
Private tutoring
Photography for online stores
and club events
Modelling for online stores
University of Greenwich (2023 - Present)
Graduate in Electrical and Electronics Engineering
North South University (2022)
Trail: Robotics and Intelligence Systems
A-levels
British Council (2016)
O-levels
British Council (2014)
EXPERIENCE
Me lens(Dhaka) April 2022 - January 2023
Marketing Associate (Part-time)
Field, social media and content marketing
Helping with all in person marketing calls for sponsorship
Carrying out marketing communications and strategies
Agora Limited (Dhaka) June 2022 - January 2023
Customer service assistant (Part-time)
Providing customer service and assistance to any
customer in need
Restocking and organising shelves
Working on the checkouts, scanning goods, sometimes
packing, processing cash and card payments.
Cleaning and stocking shelves
Bicycle by Mutisa (Dhaka) Jan 2022 - May 2022
Customer service representative (Part-time)
Providing suggestions and helping customers find clothes
fitting their taste and size.
Building strong customer relationships which lead to
brand loyalty
Ensured shelves are fully stocked and communicating
with my supervisor to convey which products were more
popular
Managing product returns
Checking and keeping product or service availability
LANGUAGE FIVER
E X P(Remote)
E R I E N CSept
E 2021 - Jan 2023
English Freelancer

Bengal Menu/Pamphlet design

Content writing/Proofreading
Hindi
Data entry

North South University (Dhaka) Sept 2021 - Jan 2022

Research Aide
Aided research on a Non-invasive way of Monitoring Glucose Level
in Blood using PPG Signal from Smartphone Video
Data entry and python development.

Academia School (Dhaka) May 2013 - Aug 2013

Teacher
Practiced teaching Mathematics/Physics/Economics/English via
ACADEMIA student development program(ASDP), under the
supervision of the Director, and Faculty of Mathematics. I was
in a team of six assistants. I also invigilated and graded mock
exam papers.