TH2016

Task Performance 1
Lost pieces of luggage are a common occurrence in airports. Human errors can happen. Sometimes,
luggage tags are removed or interchanged. In some cases, pieces of luggage are transported to the wrong
airports. These incidents can be traumatic to travelers who are staying in their destination only for a few
days. Thousands of luggage are lost every day, especially in busy airports.

Instructions:
1. Work with your group and research on the company policies of two (2) airlines on handling lost
luggage, specifically on how they handle the following:
• Damaged suitcases
• Delayed arrival of suitcases
2. Assess which of the two (2) airlines have a better way of handling such cases.
3. Provide recommendations/solutions on how such cases of lost and damaged luggage can be
prevented.
4. Place your output on a short bond paper with the following text formatting:
• Font, size: Calibri, 11
• Spacing: Single
• Margin: 1” all sides

5. Your output will be evaluated using the following rubric:

CRITERIA PERFORMANCE INDICATORS POINTS
The output is complete based on the task requirements. 50
Content The recommendations are sensible and feasible with complete
40
supporting details.
Organization The output is organized and easy to understand. 10
TOTAL 100

6. The deadline for submission of output will be on Week 9.

05 Task Performance 1 *Property of STI

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