CUSTOMER SATISFACTION AMONG GRADE 11 SENIOR HIGH SCHOOL

LEARNERS IN SCHOOL CANTEEN’S FOOD AND BEVERAGES

CHAPTER 3

METHODOLOGY
This chapter shows how the researchers came to the necessary data
were analyzed, interpreted, and presented in the easiest way. This study contains the
methodology used in conducting this study. It incorporated the research design,
sampling scheme, participants of the study, the instrument utilized to gather data, the
procedures to accumulate the needed data and statistical treatment used in this
research.

3.1 RESEARCH DESIGN

The researcher used the qualitative method in this study. Through this
method, it described the Customer Satisfaction Among Grade 11 Senior High School
Learners in School Canteen’s Food and Beverages in Bolinao Integrated School. The
data collected were computed and the result were presented in the form of tables
with narrative description.

3.2 RESEARCH SAMPLING

Quota sampling is a non-probability sampling method that relies on the
non-random selection of a predetermined number or proportion of units. The
researcher divide the population into mutually exclusive subgroups (called strata) and
then recruit sample units until reach the quota. The whole 459 Grade 11 Senior High
School Learners academic and non-academic track in Bolinao Integrated School
were considered as participants. The researcher will be conducting a quota sampling
where 10 learners each section wherein it consists of 5 males and 5 females were
determine as the participants of the study.

3.3 RESEARCH PARTICIPANTS

The study of this research paper has a total participants of 100 students
from Senior High School of Bolinao Integrated School and composed of 20 Science,
Technology, Engineering, and Mathematics- Aristotle, and Archimedes Learners, 10
Humanities and Social Sciences- Shakespeare Learners, 10 Accountancy, Business
and Management- Gokongwei Learners, 10 Food and Beverage Services/Bread and
Pastry Production- Tara Falls Learners, 20 Information and Communications
Technology- Berners-Lee, Steve Jobs Learners, and 30 Housekeeping- Bolinao Falls,
Balingasay River, Balempalis Learners.
 CUSTOMER SATISFACTION AMONG GRADE 11 SENIOR HIGH SCHOOL
LEARNERS IN SCHOOL CANTEEN’S FOOD AND BEVERAGES

Academic and Non-academic Strand Population Sample

and Section

STEM - Aristotle, Archimedes 20

HUMMS - Shakespeare 10

ABM - Gokongwei 10

FBS/BPP - Tara Falls 10

ICT - Berners-Lee, Steve Jobs 20

Housekeeping - Bolinao Falls, 30

Balingasay River, Balempalis
Total 100

3.4 DATA GATHERING PROCEDURES

1. Create and prepare questionnaires. The researcher design and construct a

questionnaires and sought assistance to the teacher who will validate the open
ended questionnaires which focused on getting the results the statement of the
problem.
2. Ensuring questionnaires consent. The researchers inquired of the participant’s
approval regarding the open ended questionnaire a printed consent that was signed
by the researchers, consultants, subject teacher, and the school principal. The
consent contains the necessary information for the participants to know what
information they will provide. Then the researcher obtained the consent of the
participants by explaining the significant information of the research. The researcher
followed the guidelines.
3. Securing the confidentiality. In some instances, the participants were hesitant to
answer the questionnaires but as considering the ethics in the conduct of this study,
the researchers assured that their identities confidential to convince them to answer

the questionnaires, and asked them if he/she wants to answer the questionnaires in
the paper provide or through interview recorded, and asked for permission to take a
picture of him/her.
 CUSTOMER SATISFACTION AMONG GRADE 11 SENIOR HIGH SCHOOL
LEARNERS IN SCHOOL CANTEEN’S FOOD AND BEVERAGES

4. Distribution of questionnaires. The researcher started the questionnaires

interview by distributing copies of questionnaires to the qualified participants and
once they had finished answering the questionnaires, the researcher gathered them
all and proceeded to the next procedure.
5.Analyzing and interpreting gathered data. After the researcher collected the
answers of the participants, the researchers analyze and interpret the gathered data
to determine the Customer Satisfaction Among Grade 11 Senior High School
Learners in School Canteen’s Food and Beverages.