Dear Mr Smith,

My name is Sandra Hubert , I wish to express my dissatisfaction with my stay at your

hotel the last week of march. It´s not my first time in your Hotel, but this time was
horrible because I ordered a double room and when I arrived at the room the room
was single I spoke to the receptionist and she told me that hotel was full and it’s was
impossible to get another room. I asked if I could speak to the head receptionist. But I
didn't get any response until three hours later where the head receptionist suggested
us moving to another hotel company.but that was impossible since our work center
was close to your hotel and there were no other hotels near our work center.
Attached the invoice where you can see the service charge for a double room.

In conclusion, my experience was not very pleseant.

I look forward to hearing from you.

Yours faithfully,

Sandra Hubert R.