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ninth edition
The Police
in America
an introduction
Samuel Walker | Charles M. Katz
Ninth Edition
The Police
in America
an introduction
Samuel Walker
University of Nebraska at Omaha
Charles M. Katz
Arizona State University
THE POLICE IN AMERICA: AN INTRODUCTION, NINTH EDITION
Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2018 by
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About the Authors
Charles Katz Dr. Charles Katz is the Watts Family Director of the Center for Violence
Prevention and Community Safety and is a Professor in the School of Criminology and
Criminal Justice at Arizona State University. Dr. Katz earned his Ph.D. in Criminal Justice
from the University of Nebraska at Omaha in 1997. He is coauthor of Policing Gangs in
America (published by Cambridge University Press) and numerous articles on policing and
gangs. He is currently working with several large metropolitan police agencies evaluating
programs and practices.
iii
Contents in Brief
Preface XVI
P A R T
I Foundations 1
1 Police and Society 2
2 The History of the American Police 28
3 The Contemporary Law Enforcement Industry 70
P A R T
II Officers and Organizations 101
4 Police Organizations 102
5 Police Officers I: Recruitment and Training for
a Changing Society 130
6 Police Officers II: On the Job 166
P A R T
III Police Work 211
7 Patrol: The Backbone of Policing 212
8 Peacekeeping and Order Maintenance 250
9 The Police and Crime 282
10 Advances in Police Strategy 324
P A R T
IV Issues in Policing 367
11 Police Discretion 368
12 Legitimacy and Police–Community Relations 404
13 Police Corruption 454
14 Accountability of the Police 488
P A R T
V Challenges for a New Century 543
15 The Future of Policing in America 544
iv
Contents
Preface XVI
P A R T
I Foundations 1
C H A P T E R 1 A Special Case: The Police and Juveniles 23
v
vi Contents
P A R T
II Officers and Organizations 101
C H A P T E R 4 C H A P T E R 5
Police Organizations 102 Police Officers I: Recruitment and
The Quasi-Military Style of Police Training for a Changing Society 130
Organizations 103 The Changing American Police Officer 131
Criticisms of the Quasi-Military Style 103 What Kind of Police Officer Do We Want? And for
Police Departments as What Kind of Policing? 131
Organizations 105 The Police Personnel Process 132
The Dominant Style of American Police A Career Perspective 133
Organizations 105 Beyond Stereotypes of Cops 133
Police Organizations as Bureaucracies 105 The Personnel Process: A Shared Responsibility 134
The Problems with Bureaucracy 108 Recruiting Police Officers 134
The Positive Contributions of Bureaucracy What Kind of Job? What Kind of Person? 135
in Policing 108
Minimum Qualifications 135
Informal Aspects of Police Organizations 108 The Recruitment Effort 139
Bureaucracy and Police Professionalism 110 Choosing Law Enforcement as a Career 139
Changing Police Organizations 110 Applicants’ Motivations 139
Community Policing 110 Obstacles to Recruitment 140
Task Forces 112 Testing and Selecting Applicants 141
COMPSTAT 113 Selection Tests 141
Civil Service 115 Background Investigations 142
Police Unions 116 Predicting Police Officer Performance 142
Aspects of Police Unions 116 Achieving Diversity in Police Employment 143
Collective Bargaining 117 The Goals of Diversity 143
Grievance Procedures 117 The Law of Equal Employment Opportunity 144
Impasse Settlement and Strikes 117 “Not Your Father’s Police Department”: Diversity
in Policing 144
The Impact of Police Unions 120
Women in Policing 146
Police Organizations and Their Employment Discrimination Suits 147
Environment 122
The Impact of Increased Diversity 149
Contingency Theory 122
Police Training: Progress and New Challenges 149
Institutional Theory 122
New Thinking about Policing and Training 150
Resource Dependency Theory 123
The Police Academy 150
CASE STUDY: COMPSTAT in Chicago 124 Training on the Use of Force 152
Summary 125 Tactical Decision-Making 153
Key Terms 125 Scenario-Based Training 153
For Discussion 125 Fragmented and Inconsistent Training 154
Internet Exercises 126 The Consequences of Inadequate Training 154
viii Contents
Training on Unconscious Bias 155 African American Officers on the Job 183
Training on Procedural Justice 155 Hispanic Officers 183
Field Training 155 Gay and Lesbian Officers 184
In-Service Training 156 The Intersection of Gender, Race, Ethnicity,
Training of Supervisors 157 and Sexual Identity 185
New Perspectives on a Complex and Changing Job Stress and Suicide 198
Police Subculture 178 Community Policing and Job Satisfaction 199
The Changing Rank and File: The Impact Coping with Job Stress 200
of Diversity 179 The Rights of Police Officers 200
The Impact of Women Police Officers on the
Police Subculture 179
Turnover: Leaving Police Work 202
Women Officers on Patrol Duty 181 Decertification 203
Female versus Male Officers: Differences in Summary 203
Misconduct Issues 181 Key Terms 204
Sexual Harassment on the Job 182 For Discussion 204
African American Officers 182 Internet Exercise 204
Contents ix
P A R T
III Police Work 211
C H A P T E R 7 Findings and Implications of the Kansas
Patrol: The Backbone of Policing 212 City Experiment 235
The Central Role of Patrol 213 The Newark Foot Patrol Experiment 236
The Organization and Delivery of Patrol 214 Improving Traditional Patrol 237
Factors Affecting the Delivery of Patrol Services 214 Differential Response to Calls 237
Number of Sworn Officers 214 Telephone Reporting Units 238
Assignment to Patrol 216 311 Nonemergency Numbers 238
The Distribution of Patrol Officers 216
Non-English 911 Call Services 239
Assignment of Patrol Officers 218
Reverse 911 239
“Hot Spots” 218
Computers and Video Cameras in Patrol Cars 239
Types of Patrol 218
Foot Patrol 219 Police Aides or Cadets 240
One-Officer versus Two-Officer Cars 219 Directed Patrol and Hot Spots 241
Staffing Patrol Beats 220 Customer Feedback 242
Styles of Patrol 220 Beyond Traditional Patrol 242
Individual Styles 220 CASE STUDY: The Philadelphia Foot Patrol Experiment
Supervisors’ Styles 221 by Jerry Ratcliffe et al. 242
Organizational Styles 221 Summary 244
Patrol Supervision: The Role of Key Terms 245
the Sergeant 222
For Discussion 245
The Communications Center 223
The Nerve Center of Policing 223 Internet Exercises 245
911 Systems 223
Processing Calls for Service 224
Operator–Citizen Interactions 226
C H A P T E R 8
The Systematic Study of Police Patrol 226
Peacekeeping and Order
Standards for Systematic Social Observation 226
Maintenance 250
The Call Service Workload 228 The Police Role 251
The Volume of Calls 228 Calling the Police 252
Types of Calls 228 Public Expectations 252
Aspects of Patrol Work 230 Police Response 252
Response Time 230
Traffic Enforcement 253
Officer Use of Patrol Time 231
Drunk-Driving Crackdowns 255
Evading Duty 232
High-Speed Pursuits 232 Policing Domestic Disputes 256
The Effectiveness of Patrol 233 Defining Our Terms 256
Initial Experiments 233 The Prevalence of Domestic Violence 257
The Kansas City Preventive Patrol Experiment 234 Calling the Police 257
x Contents
P A R T
IV Issues in Policing 367
C H A P T E R 11 A Richer Understanding of Police–Citizen
Police Discretion 368 Encounters 371
Factors Influencing Discretionary Arrest Public Opinion about the Police 411
Decisions 380 Factors that Affect Public Opinion about
Situational Factors 380 the Police 411
Organizational Factors 384 The Impact of Controversial Incidents 414
Special Training over Race and Ethnicity 445 Proactive Integrity Tests 475
Accountability for What the Police Do 491 The Effectiveness of an EIS 511
The Traditional Approach to Measuring Police Risk Management and Police Legal Advisors 511
Effectiveness 491 Accreditation for Law Enforcement
Alternative Measures and Their Limitations 492 Agencies 512
COMPSTAT: A Neighborhood-Focused Approach 494 The Nature of Accreditation 512
Accountability for How the Police Do Pros and Cons of Accreditation 513
Their Job 494 External Mechanisms of Accountability 513
Internal Mechanisms of Accountability 495 Guiding the Police through the Political Process 513
Routine Supervision of Patrol Officers 495 The Courts and the Police 514
Coaching, Mentoring, Leading, and Helping 498 Federal “Pattern or Practice” Suits 518
Organizational Culture and Accountability 498 The Collaborative Reform Approach: An Alternative
Command-Level Review of Force Incidents: to Litigation 522
The Emerging Standard 499 Injunctions to Stop Patterns of Police
Corrective Action: Informal and Formal 500 Misconduct 423
Performance Evaluations 500 Criminal Prosecution of Police Officers 523
Internal Affairs/Professional Standards Citizen Oversight of the Police 524
Units 501 Blue-Ribbon Commissions 527
The Discipline Process 502 The Digital Revolution and Police Accountability 527
Appropriate Levels of Discipline 503 The News Media as a Police Accountability
Openness and Transparency for Disciplinary Mechanism 528
Actions 504 Public Interest Groups and Accountability 529
Standards for Investigating Citizen Complaints 504 Accountability and Crime Control: A Trade-Off? 530
Using Discipline Records in Personnel Decisions 505
Conclusion: A Mixed Approach to Police
The “Code of Silence” 505 Accountability 531
Early Intervention Systems 506 CASE STUDY: Policing Los Angeles under a Consent
Officers with Performance Problems 506 Decree: The Dynamics of Change at the LAPD:
The Nature and Purpose of an EIS 507 Executive Summary 532
Performance Indicators and Thresholds 507 Summary 533
Interventions for Officers 509 Key Terms 534
The Multiple Goals of an EIS 510 Internet Exercises 534
P A R T
V Challenges for a New Century 543
C H A P T E R 15 Crime Analysis 554
The Future of Policing Types of Crime Analysis 554
in America 544 Crime Mapping 555
Police Technology 545 The Outlook for Police
Major Technology Applications 545 Employment 556
The Use of Technology in the Field 548 Opportunities in Local, County, and State
The Future of Police Information Technology 552 Law Enforcement 557
Technologically Advanced Weapons 553 Local, County, and State Salaries 558
Contents xv
Preface
∙ Chapter 10, “Advances in Police Strategy” has been revised to include new
perspectives on the goals and effectiveness of recent police innovations.
∙ Chapter 11, “Police Discretion,” was revised to include new perspectives on the
complexity of officer exercise of discretion.
∙ Chapter 12, “Legitimacy and Police-Community Relations,” has been revised
to incorporate the new interest in and reforms related to legitimacy because of
the national police crisis, 2014–2016.
∙ Chapter 13, “Police Corruption,” has been revised to incorporate new
perspectives and research on police corruption.
∙ Chapter 14, “Accountability of the Police,” has been extensively revised to
include material and the full range of both internal and external
accountability mechanisms.
∙ Chapter 15, “The Future of Policing in America,” has been updated to include
discussions of the latest developments related to technology, employment, po-
lice research and terrorism.
Special emphasis is placed on race and ethnicity and its implications for policing in
the United States. This section includes chapters on police corruption and police
accountability, which discuss different types of police misbehavior and the strategies
used to hold the police accountable.
Part V, “Challenges for a New Century,” concludes the book with a chapter on
the future of policing in America.
Pedagogy
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xxii Acknowledgments
Acknowledgments
Samuel Walker would like to thank his colleagues and friends in the world of polic-
ing and police accountability in particular. Special thanks go to former student and
now friend and professional colleague Charles Katz for being a great coauthor.
Charles did the bulk of the work on this, the ninth edition, and Sam is very apprecia-
tive of that.
Charles Katz would like to thank the many people who have contributed to the
completion of this edition and to acknowledge his colleagues at Arizona State Uni-
versity, who have always been supportive and who have been willing to lend a helpful
hand when asked. Special thanks, too, to four people in particular: to Charles’s par-
ents and his wife Keri, who have always been loving and supportive (this book, and
his other work, is just as much a result of their dedication and efforts as his own), and
to his coauthor Sam Walker. Sam has always been supportive, whether it be profes-
sionally or personally, and his insights continue to influence Charles today.
Samuel Walker
Charles M. Katz
P A R T
Foundations
C H A P T E R 1 Police and Society
C H A P T E R 2 The History of the American Police
C H A P T E R 3 The Contemporary Law Enforcement Industry
1
1
© David Frazier/Getty Images
C H A P T E R
idea of “fighting crime” is complex. Which crimes? There is an old cliché that says, “if
the police enforced all the laws on the books, we would all be in jail.”
The police solve this dilemma by using their discretion not to enforce all the
laws all the time. People stopped by an officer while driving are often let go with a
warning, even though they were speeding. But do the police make good decisions
when not enforcing the law? There are no easy answers to this question. We examine
police discretion in detail in Chapter 11.
3
4 Part I Foundations
A Democratic Police
The United States is a democracy, which means that the people ultimately control the
agencies of government. This includes the police. In totalitarian societies, the people
have no control over law enforcement agencies. If they are not happy with what the
police are doing, there is nothing they can do about it. Police in totalitarian societies
are also not governed by the rule of law; they only follow the dictates of the supreme
ruler. Democracy and the police means that the police are both answerable to the democracy and the
people and accountable to the rule of law. police
In the United States, mayors appoint police chiefs, and city councils provide
the budget. Governors appoint the head of state police agencies, and state legislators
appropriate their budgets. The president of the United States appoints the directors of
federal law enforcement agencies: the directors of the FBI and the DEA, and all the
other federal agencies. Congress appropriates their budgets.
The political control of the police, while an essential part of democracy, raises For a discussion of
a number of difficult problems. For many years in history, elected officials used the the history of politics
and the police, see
police for personal or political benefit, appointing their friends as police officers and Chapter 2.
using the police to protect illegal drinking and gambling (see Chapter 2). We call that
“politics.”5 Making sure that the police are responsive to the public but are not used
for improper purposes is a major challenge for the American police.
The President’s Task Force made a number of recommendations to ensure that
the police are responsive to the people they serve. These recommendations include
holding regular public meetings with residents of the community (Recommendation
4.5.1); conducting surveys of the public they serve (Recommendation 1.7); making
official policies and procedures publicly available, on their websites; and establish-
ing some form of civilian (citizen) oversight of the police (Recommendation 2.8).
A Legitimate Police
legitimacy The police in a democracy need to be legitimate.8 Legitimacy means more than just
the police following the rule of law. It means that the people they serve have trust and
confidence in them: trust that comes from respectful treatment; trust that the police are
conducting themselves in a lawful manner; and confidence that they are controlling
Chapter 1 Police and Society 7
crime and disorder effectively. The President’s Task Force recommended that “[l]aw
enforcement culture should embrace a guardian mindset to build public trust and
legitimacy. Toward that end, police and sheriff’s departments should adopt proce-
dural justice as the guiding principle for internal and external policies and practices
to guide their interactions with citizens they serve” (Recommendation 1.1).
The “guardian” mindset is the opposite of the “warrior” mindset, in which
police officers see their work as combat and too often view members of the public as
the “enemy.” When the police view people as the enemy, they are less likely to be
responsive to their needs and more likely to use force when it is not necessary. Sue
Rahr, a member of the President’s Task Force, explained that in 2012 her staff at the
Washington State Criminal Justice Training Commission “began asking the ques-
tion, ‘Why are we training police officers like soldiers?’” Even though police offi-
cers wear uniforms and are authorized to use firearms, they have very different roles.
Rahr further explained that “[t]he soldier’s mission is that of a warrior: to conquer.
The rules of engagement are decided before the battle. The police officer’s mission
is that of a guardian: to protect. The rules of engagement evolve as the incident un-
folds. Soldiers must follow orders. Police officers must make independent decisions.
Soldiers come into communities as an outside, occupying force. Guardians are mem-
bers of the community, protecting from within.”9
Rahr’s observation touches on all of the issues we discuss in this chapter. A
guardian mindset involves cultivating trust and legitimacy in the police, being open
and transparent about police activities, holding both the organization and individual
officers accountable, and, finally, adopting the recognized best practices from around
the country in order to be effective in controlling crime and maintaining order.
Procedural Justice
Procedural justice is now recognized as an essential guiding principle for good procedural justice
policing. The theory of procedural justice developed out of the field of social
psychology. It holds that, for example, in dealing with an organization, people are
concerned not just with what happens to them but also with how they are treated. In
policing, this means the difference between getting a traffic ticket (the substantive
outcome) and how the officer acted: for example, being rude, being polite, not
answering the person’s questions, explaining the reason for the stop, and so on.
Research consistently finds that people notice how they are treated by police officers
and that it makes a difference to them. In Chicago, Wesley Skogan found that
80 percent of whites expressed a “favorable” attitude about whether the police “clearly
explained why they wanted to talk with them,” but only 48 percent of African Americans
and 63 percent of English-speaking Hispanics expressed a similar attitude.10 Not
only do people notice and remember how the police treat them, but there are large
racial and ethnic gaps in those perceptions. We examine the legitimacy of the police
further in Chapter 12.
Tom Tyler’s research has found that when people have a sense of procedural
justice, they are more likely to obey the law.11 Consequently, the President’s Task
Force concluded that “[d]ecades of research and practice support the premise that
people are more likely to obey the law when they believe that those who are enforc-
ing it have authority that is perceived as legitimate by those subject to the authority.
8 Part I Foundations
The public confers legitimacy only on those whom they believe are acting in procedur-
ally just ways. In addition, law enforcement cannot build community trust if it is seen
as an occupying force coming in from outside to impose control on the community.”12
What procedural justice teaches us, then, is not only that the police have the
responsibility for controlling crime but also that their activities, when done properly,
can have the effect of promoting law-abiding behavior. The police don’t just keep the
peace; they build the peace in our communities.
Respectful policing includes the police introducing themselves, explaining the rea- respectful policing
son they are there (the reason for a traffic stop, for example), listening to people, and
answering their questions.
It is extremely important that police officers speak respectfully to people.
There has been a long and unfortunate tradition of rude and offensive language by
police officers, including offensive racial and ethnic epithets. Almost 40 years ago,
the Kerner Commission, which had been appointed to study the urban riots of the
1960s, found that “verbal discourtesy” occurred in 15 percent of all encounters be-
tween officers and community residents.14 The problem continues today. To address
this problem, the President’s Task Force recommended that “[b]ecause offensive or
harsh language can escalate a minor situation, law enforcement agencies should
underscore the importance of language used and adopt policies directing officers to
speak to individuals with respect” (Recommendation 4.4.1).
As we will explain shortly, prohibiting offensive language is also an important
accountability measure, a means of holding officers to a high standard of perfor-
mance when dealing with people in the community. We discuss this subject again in
the section on accountability, where we emphasize the point that all procedures de-
signed to enhance accountability by controlling officer misconduct have a direct im-
pact on legitimacy.
One police practice that offends the public and undermines trust and legiti-
macy involves formal or informal department quotas that require officers to write a
certain number of traffic tickets or make a certain number of arrests each month or
year. Quotas are also wrong in principle since they require officers to write tickets or
make arrests they would not otherwise make. The President’s Task Force recom-
mended that the police “should refrain from practices requiring officers to issue a
predetermined number of tickets, citations, arrests or summons, or to initiate investi-
gative contacts with citizens for reasons not directly related to improving public
safety, such as generating revenue” (Recommendation 2.8).
The most serious case of the abuse of quotas was exposed in the 2015 Justice
Department report on Ferguson, Missouri, site of the August 2014 shooting of
Michael Brown, an unarmed African American, by a white police officer.15 The city
of Ferguson was using the police department as a source of revenue to meet the
annual budget, pressuring the department to write traffic tickets, for example, to gen-
erate fines. As a result, the massive enforcement of minor offenses had the effect of
creating a sense of oppression among African Americans in the community.
An Accountable Police
Police Accountability: Goals and Methods
The police should be accountable to both the public and to the law for their opera-
accountability tions. Accountability is one of the basic elements of a democratic police. As we
explained at the beginning of this chapter, the elected representatives of the people
give law enforcement agencies direction and provide their budgets. Mayors and city
council members should have good information on what their police departments are
doing so that they can make informed decisions about a new chief, the police depart-
ment’s budget, or any problems with police activities.
For a discussion of Law enforcement agencies are also accountable to the law. They should not be
police accountability, doing anything illegal. The law takes many forms: criminal law, criminal procedures,
see Chapter 14.
court decisions, and internal police policies. Holding the police accountable to the
law is one way to guard against improper political influence on the police that in-
volves favoritism and arbitrary or discriminatory law enforcement. Accountability to
the law requires good internal accountability procedures. Officers are far less likely
to be involved in questionable shooting incidents if the department has a use-of-force
policy that represents current best practices, has academy and in-service training
programs that reinforce that policy, and requires sergeants on the street to closely
monitor and supervise the officers under their command. James J. Fyfe’s research
found that a good policy on the use of deadly force, based on the defense-of-life prin-
ciple, significantly reduced the number of shootings in the New York City Police
Department (NYPD).19
There is no single way of achieving police accountability. As we will learn in this
book, much controversy exists over the best means of accountability. Police depart-
ments should have policies governing officer use of force. But what is the best use-of-
force policy? How strict or permissive should it be? This is a major controversy today.
Who should review incidents to determine whether an officer violated either the law or
departmental policy? Should police departments be allowed to police themselves ex-
clusively? Or should there be external agencies to investigate and police the police? Is
citizen oversight a necessary and proper approach to policing the police? If so, what
authority should a citizen oversight agency have? These are complex, difficult, but
very important questions. We discuss these and other questions in Chapter 14.
Since September 11, 2001, many local police agencies homeland security. This is because police agencies
have become involved in matters related to homeland typically focus on issues of local concern and center
security. Maguire and King note that since 9/11 the their officers’ attention on small subsections of com-
police are “developing new areas of investigative ex- munities called beats and precincts. Unless a sus-
perience, cooperating much more with federal law en- pected terrorist is believed to be in the agency’s
forcement and intelligence agencies, working more jurisdiction, most local police departments do not ex-
closely with the military, increasing their levels of sur- pend a substantial amount of resources on searches
veillance over their communities, and paying more at- for terrorists. However, some local police agencies
tention to the safety of critical infrastructure.” The first have become more involved with protecting particular
municipal police agency to expend a significant places from potential terrorist activity. This effort has
amount of resources on homeland security was the largely involved developing emergency response
NYPD. In 2002, then–Police Commissioner Raymond plans and providing preventive patrols in locations
W. Kelly established a Counterterrorism Bureau. As a where the risks of terrorism are higher, such as stadi-
result, New York City police officers are stationed in ums, parks, and other locations that host large public
such cities as London, Tel Aviv, and Hamburg, work- gatherings. Therefore, although some local police
ing on a variety of issues involving counterterrorism. agencies participate in homeland security efforts,
Some critics believe that this kind of attention to homeland security plays a small role in most police
homeland security diverts attention and resources organizations.
away from more traditional policing responsibilities.
Source: Edward Maguire and William King, “Trends in the Policing
Regardless, the day-to-day activities of most general Industry,” Annals of the American Academy of Political and Social Sciences
service law enforcement agencies, and most police 593 (2004): 15—41; David Thacher, “The Local Role in Homeland
officers, do not involve addressing issues related to Security,” Law & Society Review 39 (2005): 635—676.
essays on policing, Egon Bittner argues that the capacity to use coercive force is the
defining feature of the police.20 No other profession has powers comparable to those
of the police. This makes it all the more urgent for police departments to have good
policies on all types of use of force.
To control police use of force, the President’s Task Force recommended that
“[l]aw enforcement agencies should have comprehensive policies on the use of force
that include training, investigations, prosecutions, data collection, and information
sharing. These policies must be clear, concise, and openly available for public inspec-
tion” (Recommendation 2.2). In short, police department policies on the use of force policies on the use of
need to cover when and in what circumstances officers are authorized to use force, force
including both deadly force and physical force; training that ensures all officers know
their department’s use-of-force policy; procedures for thoroughly and fairly investigat-
ing use-of-force incidents to determine whether an officer acted according to the de-
partment’s policy; and mandatory use-of-force reports to facilitate investigations and
to permit the department to identify problems that need to be corrected.
In recent years, the idea of officers de-escalating encounters with people has
gained wide acceptance.21 Police leaders recognize that many officer use-of-force
incidents could have been avoided if the officer had de-escalated the encounter, us-
ing verbal techniques when appropriate. Too often, officers respond to what they
perceive as disrespect by escalating the encounter with verbal disrespect or use of
14 Part I Foundations
force. Accordingly, the President’s Task Force recommended that “[l]aw enforcement
agency policies for training on use of force should emphasize de-escalation and alterna-
tives to arrest or summons in situations where appropriate” (Recommendation 2.2.1).
de-escalation De-escalation does not involve a permissive or overly lenient style of policing.
It is a technique that should be used when appropriate (and certainly not when there
is a clear threat of a physical attack on an officer) and as an alternative to the offi-
cer’s escalating an incident and using unnecessary force. The respected Police Ex-
ecutive Research Forum recommended that officers learn both the tactics and the
value of “tactical disengagement.”22 Not every situation requires a formal police
action. De-escalation avoids unnecessary use-of-force incidents, which have a dam-
aging impact on community relations and trust and confidence in the police. And if
a department decides to adopt a formal de-escalation policy, it should follow the
President’s Task Force recommendation to engage community members in the devel-
opment of that policy (Action Item 1.5.1) and then to make the policy public, by
putting it on its website (Action Item 1.3.1).
The state of Texas in 2015 went even further than the President’s Task Force,
with all law enforcement agencies making details of all shooting incidents available
on their websites. This includes the police departments in the cities of Houston,
Dallas, and Austin.25
As we discussed in the section on legitimacy, the use of quotas on the number
of arrests or traffic tickets is an issue of great concern to the public. It is also an im-
portant accountability issue, since quotas result in tickets or arrests that would not
otherwise be made. The President’s Task Force made a strong recommendation
against quotas (Recommendation 2.9).
police academy training. At least as important, and in many respects more important,
is regular in-service training. It is easy for officers to either forget their academy
training or fall into bad habits under the pressure of the job. Consequently, annual
in-service refresher training on such critical issues as communication skills and use
of force is extremely important. Almost every state requires a certain number of
hours of in-service training each year.
Bias, particularly with regard to race and ethnicity, can be unconscious as well
as conscious and deliberate. It is unlikely that many officers say to themselves, “I am
going to stop that driver because he is black.” Research, however, has found that
unconscious bias unconscious bias plays an important role in policing. This involves officers acting
on the basis of deeply embedded stereotypes about racial or ethnic groups, involve-
ment in crime, or the perceived “dangerousness” of certain people. One study, using
simulated encounters between officers and citizens, found that “[o]fficers with nega-
tive attitudes toward Black suspects and negative beliefs regarding the criminality of
Black people tended to shoot unarmed Black suspects more often in the simulation
than officers with more positive attitudes and beliefs toward Blacks.”
For a discussion of The President’s Task Force recommended that, with respect to training, police
all aspects of police departments should ensure that “both basic recruit and in-service training incorpo-
training, see
Chapter 5. rates content around recognizing and confronting implicit bias and cultural
responsiveness” (Recommendation 5.9). The project on Fair and Impartial Policing
explains that “[i]mplicit bias might lead [an] officer to automatically perceive crime
in the making when she observes two young Hispanic males driving in an all-Caucasian
neighborhood or lead an officer to be ‘under-vigilant’ with a female subject because
he associates crime and violence with males.”26 Whether conscious or unconscious,
bias in police actions has a negative impact on trust and legitimacy and needs to be
eliminated.
An important part of new officer training involves post-academy field training,
where a new officer is partnered with a field training officer who provides close
monitoring and instruction. The President’s Task Force recommends that “[t]he U.S.
Department of Justice should support the development and implementation of im-
proved Field Training Officer programs” (Recommendation 5.13).
esearch has found, for example, that internal affairs investigators sometimes ask
R
hostile questions to complainants and leading questions to officers under investiga-
tion, helping them to explain their actions.27 To provide independent complaint
investigations, civil rights groups have long demanded citizen review of the police,
meaning that complaints would be investigated by a separate agency, independent of
the police department, which would make recommendations to the police chief.
The President’s Task Force recommended that “[s]ome form of civilian over-
For a discussion of
sight of law enforcement is important in order to strengthen trust with the commu- citizen oversight,
nity” (Recommendation 2.8), and that local communities should determine for see Chapter 14.
themselves which form of oversight is appropriate. According to the National Asso-
ciation for Civilian Oversight of the Police (NACOLE), there are now over 100
citizen oversight agencies across the country.28
There are two basic forms of citizen oversight of the police.29 Complaint re- citizen oversight
view boards investigate individual citizen complaints, determine the disposition of
the complaint (sustained, not sustained, or unfounded), and make a recommendation
to the police chief for action. Police auditors or inspectors general, by contrast, do
not investigate complaints but instead are designed to investigate the policies and
practices of the police department for the purpose of identifying problems that exist
and recommending improvement. In 2015, for example, the inspector general for the
NYPD examined the reporting of use-of-force incidents by department officers and
found many systemic problems. The department’s use-of-force policy was “vague
and imprecise, providing little guidance” to officers; the process for “documenting
and reporting force incidents [was] fragmented;” and the patrol guide did not “prop-
erly instruct officers to de-escalate encounters with the public.”30
Auditors and inspectors general have, for example, investigated patterns in the
use of force, the deployment of canines, the quality of use-of-force investigations,
data on civil suits against police departments, and many other issues. Auditors and
inspectors general issue public reports that represent an important element of open-
ness and transparency for the departments for which they are responsible. To the
extent that their recommendations result in the reform of police practices, they con-
tribute to accountability.
An Effective Police
The Complex Responsibilities of the Police
We want the police to be effective in fulfilling their three major responsibilities:
controlling crime, maintaining order, and providing services to the public. First,
however, we need to have a good understanding of the complex responsibilities of complex responsibilities
the police, and the nature and complexities of each to the three major areas. The of the police
development of effective policing is inhibited by the many myths and stereotypes
about police work. The most enduring myth is that the police are primarily crime
fighters, devoting most of their efforts to patrolling neighborhoods to deter crime,
investigating crimes, and arresting criminals. The reality of police, however, is very
different from that.31
The myth of the crime fighter endures for several reasons. The entertainment
media, in movies and television police programs, feature crime-related stories
18 Part I Foundations
For a discussion b ecause they offer drama, fast-paced action, and violence. Think for a moment about
of police crime- the latest Hollywood cop movie: How many car chases were there? How many
fighting, see
Chapter 9. shootouts? The news media also overemphasize crime and the police. A study of
crime and the news media concluded that “crime stories are frequently presented and
prominently displayed,” and the number of these stories is “large in comparison with
other topics.”32 An old cliché of television news is that “if it bleeds, it leads.” A vio-
lent crime has a human element: a victim who engages our sympathies, and a danger-
ous perpetrator. There is often an element of drama: Will the police catch the offender?
crime-fighter image The police perpetuate the crime-fighter image themselves. They present
themselves to the community as the protectors of public safety. Crime fighting is a
way for the police to tell the public they are doing something and doing something
important. And as we discussed earlier, the crime-fighting image encourages the
police to adopt a “warrior” mindset, which too easily can involve practices that harm
community relations and undermine legitimacy.33 This mindset can cause officers,
for example, to resort to use of force in situations where alternative tactics, such as
de-escalation, are more appropriate.
Most important, the crime-fighter image does not represent an accurate picture
of the reality of police work. Studies of 911 calls and direct observations of police
patrol work have established that the vast majority of police work involves order
maintenance and peacekeeping (Exhibit 1–1). Reporting data from a major study of
police services shows that crime-related calls represent only 19 percent of all 911
calls for service.34 The emphasis on crime fighting prevents us from intelligently
evaluating the full scope of police activities. It also creates unrealistic public expec-
tations about the ability of the police to prevent crime and catch criminals. Movies
and TV shows, for example, give the impression that the police are highly successful
in solving crimes, when in fact only 20 percent of all reported Index crimes are
solved. The police themselves suffer from the emphasis on crime fighting. Particu-
larly important, this emphasis devalues the tasks of settling disputes to maintain
order and providing services to people who have an emergency and need assistance.
Responding to crime and disorder is a difficult challenge. It is far more than
simply patrolling the streets. In the sections that follow, we look at some of the strat-
egies for addressing both crime and disorder.
E X H I B I T 1—1
Citizen Calls for Police Services, by General Problem Types and Subcategories
Number Percent Percent of
Type of Problem of Calls of Total Category
Violent Crimes 642 2
1. Homicide 9 1
2. Sexual attack 26 4
3. Robbery 118 18
4. Aggravated assault 74 12
5. Simple assault 351 55
6. Child abuse 38 6
7. Kidnapping 26 4
Nonviolent Crimes 4,489 17
1. Burglary and break-ins 1,544 34
2. Theft 1,389 31
3. Motor vehicle theft 284 6
4. Vandalism, arson 866 19
5. Problems with money/credit/documents 209 5
6. Crimes against the family 29 1
7. Leaving the scene 168 4
Interpersonal Conflict 1,763 7
1. Domestic conflict 694 39
2. Nondomestic arguments 335 19
3. Nondomestic threats 277 16
4. Nondomestic fights 457 26
Medical Assistance 810 3
1. Medical assistance 274 34
2. Death 38 5
3. Suicide 34 4
4. Emergency transport 203 25
5. Personal injury, traffic accident 261 32
Traffic Problems 2,467 9
1. Property damage, traffic accident 1,141 46
2. Vehicle violation 543 22
3. Traffic-flow problem 322 13
4. Moving violation 292 12
5. Abandoned vehicle 169 7
Dependent Persons 774 3
1. Drunk 146 19
2. Missing persons 318 41
3. Juvenile runaway 121 16
4. Subject of police concern 134 17
5. Mentally disordered 55 7
Public Nuisances 3,002 11
1. Annoyance, harassment 980 33
2. Noise disturbance 984 33
3. Trespassing, unwanted entry 302 10
4. Alcohol, drug violations 130 4
5. Public morals 124 4
(continued)
20 Part I Foundations
E X H I B I T 1—1 (continued)
Number Percent Percent of
Type of Problem of Calls of Total Category
6. Juvenile problem 439 15
7. Ordinance violations 43 1
Suspicious Circumstances 1,248 5
1. Suspicious person 674 54
2. Suspicious property condition 475 38
3. Dangerous person or situation 99 8
Assistance 3,039 12
1. Animal problem 755 25
2. Property check 616 20
3. Escorts and transports 86 3
4. Utility problem 438 14
5. Property discovery 240 8
6. Assistance to motorist 154 5
7. Fires, alarms 112 4
8. Crank calls 114 4
9. Unspecified requests 425 14
10. Other requests 99 3
Citizen Wants Information 5,558 21
1. Information, unspecified 248 4
2. Information, police-related 1,262 23
3. Information about specific case 1,865 34
4. Information, nonpolice-related 577 10
5. Road directions 189 3
6. Directions, nontraffic 55 1
7. Requests for specific unit 1,362 25
Citizen Wants to Give Information 1,993 8
1. General information 1,090 55
2. Return of property 156 8
3. False alarm 176 9
4. Complaint against specific officer 105 5
5. Complaint against police in general 350 18
6. Compliments for police 20 1
7. Hospital report to police 96 5
Internal Operations 633 2
1. Internal legal procedures 63 10
2. Internal assistance request 134 21
3. Officer wants to give information 298 47
4. Officer wants information 132 21
5. Other internal procedures 6 1
Total Calls 26,418 100
Source: Eric J. Scott, Calls for Service: Citizen Demand and Initial Police Response (Washington, DC: U.S. Government
Printing Office, 1981), 28—30.
Chapter 1 Police and Society 21
and crime. Today, there are more sophisticated and effective strategies for addressing
gangs and gang-related crimes, many of which are labeled focused-deterrence pro-
grams. For example, the Cincinnati Initiative to Reduce Violence (CIRV), which em-
ployed focused deterrence, was effective in reducing gang-related homicides.36
Between 2000 and 2013, the NYPD conducted a massive stop and frisk pro-
gram, reaching a peak of 685,724 stops of people in 2011 (up from 97,296 in 2002).
Community groups protested, charging that the program discriminated against African
Americans (52.9 percent of all stops) and Hispanics (33.7 percent). Slightly more
than half (55.7 percent) of those stopped were frisked, but frisks were extremely
unproductive. Only 1.9 percent of frisks found a gun. In short, the stop and frisk
program damaged community relations and was ineffective in controlling crime.37 In
2013, a federal district court ruled that the NYPD’s stop and frisk program as prac-
ticed was unconstitutional, in violation of the Fourth Amendment protection against
unreasonable searches and seizures and also of the Fourteenth Amendment guarantee
of equal protection of the law.38
Eikö minun olisi pitänyt niin tehdä? Onko hän voittanut minut liian
helposti? En tiedä; sen tiedän vaan, etten ole voinut enkä tahtonut
toimia toisin. Hän yksin hallitsee sydäntäni; en tahdo teeskennellä en
ole sitä hänelle sanonut, mutta olen tullut hänen luoksensa penkille,
sireenipensaston juurelle.
Ja hän on sanonut, ettei kukaan ole ollut niin hyvä hänelle, kuin
minä; ettei kukaan nainen ole niin suloinen, niin viisas kuin minä, ja
ennen kaikkea, että hän rakastaa minua.
»Sinä olet viisaampi, kuin muut naiset: sinä et ole toisten naisten
kaltainen», sanovat he ja ilmaisevat vaan täten, kuinka ala-arvoisina
he ylipäänsä naisia pitävät.
Heinäkuu.
Nyt tapahtui aina, kun iltasin erosimme, että hän kiitti minua
hyvyydestäni (hän ei olisi sitä tehnyt, jos hän olisi katsonut itsellään
olevan oikeutta siihen) ja hän pidätti minua ja sanoi hyvää yötänsä
niin hellästi — — toivoinpa melkein, että olisin ollut hänelle
vähemmän rakas. Hänen olisi silloin ollut helpompi sanoa eroa
tuottavat sanansa.
Olen ylpeä, että hän rakastaa minua juuri niin, mutta minuun koski
ja minua pelotti nähdä väkevää heikkona ja että hän niin oli
unohtanut kaiken muun maailmassa, paitsi minut ja tunteensa. — Ja
vapisevalla säälillä annoin hänelle sen ainoan, mitä saatoin antaa —
viileitä, arkoja hyväilyjä, tyynnyttääkseni hänen rajusti liikutettua
mieltänsä.
Elokuu.
Elokuun lopussa.
Tänään on elämäni sammunut, onneni murskaantunut! Hän on
matkustanut ja tuntuu, kuin kaikki tunteeni olisivat kuoleentuneet ja
jäätyneet.
Varmaankin olin kalpea, kun hänet kohtasin, sillä kun hän näki
minut, peitti hän kädellään hetkeksi silmänsä, kuin tahtoisi hän
karttaa tuskallista näkyä. — Sitten syleili hän minua ja suuteli. Hänen
huulensa olivat kylmät; kuoleentunut oli kaikki ihanuus, joka meitä oli
lämmittänyt; oli niin kuolonhiljaista ympärillämme.
»Sinä tiedät nyt että menen kurjuutta kohti. Voitko antaa minulle
anteeksi, että anastin itselleni muutamia onnellisia sekunteja?»
Hän nousi.
»Minun täytyy mennä: vaadin liikoja, kun pyysin, että nyt jo voisit
antaa minulle anteeksi. — Mutta sano minulle ystävällinen sana
ennen kuin eroamme —». Äänensä oli tuskallinen. »Anna minun
viedä mukaani toisellainen muisto jäähyväisistämme — En saata
nähdä kalpeita kasvojasi ja jähmettynyttä ilmettä sinun ennen niin
lempeissä silmissäsi — —»
Syyskuu.
Voi niitä pitkiä, mustia öitä, jolloin katkera epätoivo ahdisti sydäntä,
jolloin kyyneleet vaan polttivat, tuottamatta apua.
Hän ei rakasta tuota toista; minun kanssani olisi hän voinut tulla
onnelliseksi, ajattelen ensin — mutta sitten:
Ehkä muistelet minua joskus, sillä unohtaa et sinä minua voi, olen
siksi paljon rakastanut sinua.
Tiedän kyllä, että suruni kerran tyyntyy, ehkä piankin; tiedän, että
ihminen unohtaa jo ennenkuin tahtookaan. Tiedän, että elämä tuo
mukanaan monenlaisia velvollisuuksia, monenlaisia hommia, kunnes
vanhuuden tautinen hämäryys viimein päättyy lepoon.
Lokakuu.
Huokausten kuukausi.
En tiedä.
Marraskuu.
Aina kun emme seuraa häntä ulos, jää tuo kunnon pormestari
kotiin ja pitää meille uskollisesti seuraa.
Joulukuu.
Kummallinen maailma!