Job Description: Human Resources - HEAD/Sr.

Manager
Job Code: < To be Provided > Job Profile:
Job Title: HR- HEAD - Setting objectives for the HR team and tracking progress
Report To: CEO/Directors - Designing and implementing company policies that
Function : Human Resources promote a healthy work environment
Functional Area: Human Resources - Developing compensation and benefits plans
Education Qualification: Graduate in any stream - Support and suggest improvements to the entire
Work Experience: 18 plus years of experience in Human Resources in recruitment process
BPO/KPO - Host in-house recruitment events
Have managed 2000 plus FTE for inbound processes and - Discuss employees’ career development paths with
outbound processes managers
Industry Type: Customer Services/ BPO/KPO - Monitor HR metrics (e.g. turnover rates and cost-per-hire)
Job Dimension: - Review departmental budgets
Job Description: - Develop corporate plans for a variety of HR matters such - Organize learning and development programs
as compensation, benefits, health and safety etc. - Ensure HR staff addresses employees’ requests and
- Act to support the human factor in the company by grievances in a timely manner
devising strategies for performance evaluation, staffing, - Maintain HR procedures that comply with labor
training and development etc. regulations
- Oversee all HR initiatives, systems and tactics - People oriented and results driven
- Supervise the work of HR personnel and provide guidance - Demonstrable experience with Human Resources metrics
- Serve as the point of contact for employment relations - Knowledge of HR systems and databases
and communicate with labor unions - Ability to architect strategy along with leadership skills
- Monitor adherence to internal policies and legal - Excellent active listening, negotiation and presentation
standards skills
- Deal with grievances and violations invoking disciplinary - Competence to build and effectively manage
action when required interpersonal relationships at all levels of the company.
- Anticipate and resolve litigation risks .
- Report to senior management by analyzing data and using
HR metrics
- Develop and implement HR strategies and initiatives
aligned with the overall business strategy
- Bridge management and employee relations by
addressing demands, grievances or other issues
 Knowledge & Skills: - Good command over English
- Process and product awareness
- Industry and domain knowledge
- Customer’s centricity
- Internal policies awareness and issue management
- Ms PowerPoint, MS Excel, Word and Outlook
- Good Written communication
- Client communication capability

Fact Finding Analysis: Required as a part of day to day work to identify and analyze
- Manage multiple locations coordination
- Able to do work closely with client goals and align entire trends to ensure that potential issues are identified early and
team to it. solutions provided.
- Able to plan manpower using WFM skills Decision Making: Able to take quick and rational decision with knowledge of likely
- Leadership skills impact for basic and core issues. Data driven approach to
- Ability to foster healthy employee relations. decisions with wholes t00c view.
- Develop and monitor overall HR strategies, systems, Initiative, Originality and Think openly and able to express new ideas and approaches with
tactics and procedures across the organization Creativity all stake holders with data driven approach. Should have data
- Nurture a positive working driven approach to initiatives.
- Develop and monitor overall HR strategies, systems, Team Working: Able to communicate goal, approach, effort required to his team
tactics and procedures across the organization in a participative environment.
- Nurture a positive working environment Both listener and problem solver projection to his team.
- Oversee and manage a performance appraisal system that Approachable
drives high performance Resource Management: - Able to identify resources required
- Maintain pay plan and benefits program - Able to know each person pros and cons
- Assess training needs to apply and monitor training - Able to put people to right task.
programs - Able to use people to fullest as per guidance and supervisor
- Ensure legal compliance throughout human resource guidance
management - Process approach to issues.
- Manage the recruitment and selection process Compensation Range:
- Support current and future business needs through the Location: Pune
development, engagement, motivation and preservation Working Hours: Mon to Saturday ( 6 Day a week) 10:00 am to 7:00 pm
of human capital.