HOUSSEM AYARI

Professional Employee with more than nine years of experience in

the Hospitality, Involved to increase and improve the business,
Management and Administrative
Organisation

CONTACT

23 Ali Shemli Manar 4 Manar/Tunis

PROFESSIONAL EXPERIENCE (6 YEARS+)
+216 97950698
fev 2022 – Till now
Café Resto Le 716
Cofffe lounge manager
- Manage day-to-day operations of the cafe
- Hire and onboard new wait staff and baristas
-Train employees on drinks preparation and proper use of coffee
equipment
- Coordinate with vendors and order supplies, as needed (like takeaway
cups, coffee, milk and other ingredients)
- Maintain updated records of daily, weekly and monthly revenues and
expenses
- Add new menu items based on seasonality and customers’ preferences
(for example vegan coffee drinks)
- Advise staff on the best ways to resolve issues with clients and deliver
excellent customer service
- Ensure all cafe areas are clean and tidy

Aug 2022 – Jan 2023

Qatar Airways Airport Doha/Qatar
Service Associate

houssemayari666@gmail.com -Maintain a positive attitude while dealing with a variety of problems and
applying creative problem-solving methods

-Anticipate customer needs by studying services, products, and proper

customer processes and procedures

-Have full working knowledge of the service associate handbook in

order to respond to every customer inquiry withconfidence

-Record all customer and end-user calls in order to improveservice

and products provided by the company

-Monitor customer problems and needs to anticipate inquiriesand respond

to issues immediately as they occur

-Understand how to use the company knowledge base to prepare for

each customer interaction while taking detailednotes

-Prevent the escalation of customer issues by collecting andanalyzing

information provided before interacting with the customer

-Greet customers in a friendly manner and offer to help in whatever way

required to maintain positive company image
Nov 2019 – Nov 2021
WUSOOM Arabian Brands Company, Riadh/Saudi Arabia
Warehouse Manager

-processing orders.
-operating mechanical and IT systems.
-operating machinery, such as forklifts and pickers, andensuring it is in
working order.
-iaising with transport companies, suppliers and clients.
-supervising use of specialised storage, such as refrigeration. training,
supervising and appraising staff.
-maintaining statistical and financial records.
 -devising and monitoring rotas for staff.
-ensuring that quality objectives and delivery deadlines are met.
-managing budgets.
-administering stock control.
-keeping health and safety records, and ensuring compliancewith health and
safety legislation.
-investigating accidents and troubleshooting problems.

Branch Restaurant Manager

- Calculate future needs in kitchenware and equipment andplace

orders, as needed
- Manage and store vendors’ contracts and invoices
- Coordinate communication between front of the house andback of the
house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costsand
revenues
- Arrange for new employees’ proper onboarding (schedulingtrainings
and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Gather guests’ feedback and recommend improvements toour menus
Feb 2017 – May 2019 Restaurant Manager
220Restaurant Lounge , Doha/Qatar

-Screening, interviewing, hiring, and training restaurant staff.

-Managing restaurant staff's work schedules.
-Conducting regular inspections of the restaurant kitchen to determine
whether proper standards of hygiene and sanitationare maintained.
-Overseeing food preparation, presentation, and storage toensure
compliance with food health and safety regulations.
-Checking in on dining customers to enquire about food qualityand service.
-Monitoring inventory and ensuring that all food supplies andother restaurant
essentials are adequately stocked.
-Monitoring the restaurant’s cash flow and settling outstandingbills.
-Reviewing customer surveys to develop and implement ways toimprove
customer service.
-Resolving customer complaints in a professional manner
 Sep 2013 – Feb 2017 Grand Regal Hôtel, Doha/Qatar

Coffee Lounge Supervisor

-Assisting customers with emergency problems or unexpected Situations
-Providing solutions for customer problems
-Ensuring customer issues are resolved in a timely manner
-Developing and maintaining customer relationships
-Maintaining records of customer interactions
-Providing overall great customer experience

LANGUAGES
Coffee Lounge attendant
-Performs a number of customer service.
-Greeting guests on arrival to the Restaurant.
-Receiving customers warmly and politely and settling them intheir table.
-Taking the customer’s orders, listening keenly to the needs ofthe guests,
ensuring that problems are corrected immediately.
-Processing the customer’s bill.
-Presenting customer for payment, participating in preparation to ensure
that the customer received the orders on time,

Arabic : Native language SKILLS

French : Professional Proficiency Interpersonal communication
English : Professional Proficiency Team-oriented
Multi-tasking
Problem-solving
Recordkeeping
Commercial awareness
Customer service
Profitable thinking

HOBBIES
 Travelling
 Swimming EDUCATION AND QUALIFICATIONS

Sep 2008 - Jun 2011 Hospitality License, Catering Specialty

Institute of Higher Tourist Studies of Sidi Dhrif (IHET), Tunis /Tunisia
Education in hospitality and business management
Aug 2009 - Feb 2010 Certificate of Achievement
America Mideast Education And Training Service, Tunis/Tunisia
Completed six level American English Language courses
Sep 2003 - Jun 2007 Math baccalaureate
High School April 9 Tunis, Tunis/Tunisia
Study mathematic speciality