Shivang Goel

Mobile: +91 82858 56442

Email: shivanggoel1998@gmail.com | LinkedIn: https://www.linkedin.com/in/shivang-goel

Education
Thapar Institute of Engineering & Technology, B.E., Electronics & Computers, Patiala CGPA: 7.36 / 10.00 | Aug’16 – Jul’20
Modern Vidya Niketan, Class XII, Faridabad 77.6% | May’16
Ryan International School, Class X, Faridabad CGPA: 8.6| May’14
Business Experience
HexaHealth: India’s Leading Asset Light Healthcare Provider with 10+ specialties covered and a network of 1,000+ hospitals
Associate Product Manager May’22 – Present
• Collaborated closely with engineering, design and operations teams to define product requirements and ensure successful execution of
application features
• Led the end-to-end development, design, and successful launch of an operations application, resulting in 30% reduction in the
admission process time and 60% reduction in the discharge process time
• Conceptualized and oversaw development of app for patient-doctor communication, increasing appointment bookings
• Conducted data analysis to and leveraged insights to implement targeted customer acquisition, resulting in 25% increase in conversion
and 15% reduction in customer acquisition costs
• Implemented a targeted reengagement strategy for dead leads, utilizing personalized messaging and automated workflows, resulting in
20% improvement in the conversion funnel and 10% increase in overall revenue
• Successfully implemented and customized Zoho CRM to centralize customer data and sales processes and enhance customer
engagement, resulting in 70% increase in sales revenue and 20% improvement in customer satisfaction

TrueFan: A holistic celebrity fan engagement platform with 10+ celebrities on board and 1 Mn+ customer base
Associate Product Manager Aug’21 – Apr’22
• End-to-end involvement in creation of internal product, increasing efficiency by 700% and number of videos created from 250
videos/year to 500 videos/day
• Led a team of 40 members to strategize and implement program initiatives for working of video creation team
• Directly worked with the co-founders augmenting the company’s growth and improving customer NPS, leading to selection of company
in “Forbes 30 under 30” in Feb’22

Cyfuture: Provider of nex-gen services like cloud & infrastructure, big data, analytics and IOT with presence across India, US & UK
Python Developer Jan’21 – Aug’21
• Cybot: Managed and contributed to the creation of AI based Chatbot for WhatsApp/online live chat support feature
• Identified, analyzed and executed new and potential services, features and markets
• Collected and analyzed data on established & prospective customers, competitors, marketing channels & sources
• Punjab Sind Bank (PSB) Chatbot: Collaborated with the team for the creation of a retrieval-based Chabot with quick links by
implementing API authorization using tokens

Boston Consulting Group (BCG)

Junior Specialist Jul’20 – Jan’21
• Supported development of internal-facing informational microsites and webpages through Sitecore and migrated content from legacy
platforms to new Content Management System
• Worked independently to upload content, leverage templates, review design and development of new microsites and identified
bugs/technical issue found in the system

Samsung Research Institute

Software Developer Intern Jan’20 – May’20
• Developed a project to study dynamic behavior of a user based on location, time and data usage, and created Android Application to
collect data and got an accuracy of ~80% using the ANN model
Additional Information
• Technical Skills:
o Project Management Tools: Jira, Trello
o Data Analysis: Microsoft Excel, SQL, Zoho Analytics, Google Analytics
o Programming Languages: MySQL, Python, C++
o Development Tools: Android Studio, Sitecore
o Customer Engagement: Webengage, Zoho CRM
o Additional Tools: Figma, Balsamiq, Google Tag Manager (GTM), MS Office