TEKNIK TEKNIK MENANGANI PEKERJA BERMASALAH (1

HARI)
By Dr. Thanabalan
28 June 2019, 9:00 am to 5:00 pm
Kuala Lumpur

PENGENALAN
Sebuah syarikat bergantung kepada tenaga pekerjanya untuk Berjaya.
Pekerja memain peranan penting untuk meningkatkan produktiviti. Pekerja
yang berkomitmen dan kompetensi tinggi boleh menolong sebuah syarikat
untuk mencapai matlamatnya. Pada masa yang sama pekerja bermasalah
boleh menjejaskan pencapaian matlamat sebuah syarikat. Kursus inbi
bertujuan untuk menolong penyelia, pengurus dan eksekutif untuk menangani
pekerja bermasalah dengan cara yang lebih berkesan.

OBJEKTIF KURSUS
Ketua jabatan, Eksekutif, Penyelia, leader ,kakitangan HR dan sesiapa yang
ingin menanganin pekerja pekerja yang bermasalah

SIAPA PERLU HADIR

Kursus ini bermatlamat untuk :

 Menguruskan pekerja bermasalah

 Memahami kepentingan kaunseling
 Mengenalpasti ciri ciri pekerja bermasalah
 Mengurangkan ketidakhadiran
 Berkomunikasi dengan pekerja yang bermasalah
 Teknik mengambil discipilin terhadap pekerja bermasalah

KANDUNGAN KURSUS :-

1. MODUL 1: APAKAH ITU PEKERJA BERMASALAH

i. Pengenalan
ii. Ciri-ciri pekerja bermasalah
iii. Kenapa pekerja bermasalah
iv. Bagaimana menangani pekerja bermasalah
v. Jenis-jenis pekerja bermasalah
vi. Sikap pekerja bermasalah
vii. Perbincangan kumpulan
viii. Aktiviti1: Kajian kes
2. MODUL 2: PENGAWALAN DISIPLIN DAN KETIDAKHADIRAN
i. Mencari punca masalah ketidakhadiran/disiplin
 ii. Mengkaji tahapnya
iii. Mendengar masalah pekerja
iv. Aktiviti 2: Kajian kes
v. Perbentangan kumpulan
vi. Memain peranan
vii. Teknik membuat keputusan
3. MODUL 3: STRATEGI KAUNSELING YANG BERKESAN
i. Langkah langkah kaunseling
ii. Kaunseling dan amaran
iii. Keperluan kaunseling pekerja
iv. Situasi kerja yang memerlukan kaunseling
v. Petanda sikap dan prestasi kerja yang tidak
memuaskan
vi. Kemahiran yang di perlukan oleh seorang kaunselor
vii. Sikap sabar
viii. Aktiviti 3:Kajian kes
4. MODUL 4: TINDAKAN DISIPLIN
i. Memahami proses disiplin
ii. Jenis jenis tindakan disiplin
iii. Perbezaan tindakan disiplin dengan kaunseling
iv. Bila penyelia harus menggunakan tindakan disiplin
v. Amaran lisan
vi. Amaran bertulis
vii. Surat tunjuk sebab
viii. Membina kes terhadap pekerja
ix. Kerja kumpulan
x. Aktiviti 6:Kajian Kes

Trainer's Profile
Dr. V. Thanabalan Velloo Phd, MBA, BSc(Hons) has extensive experience in the field of
operations performance improvement particularly in various manufacturing and services
industries. He is not only an excellent and resourceful trainer, he is also skilled in management
and leadership of organizations. He graduated with an honour’s degree in Management and
Biochemistry from University of Science Malaysia in 1987. He started his career in the
manufacturing operations as a Production Executive and gradually moved in various managerial
positions such as Production Manager Packaging Manager, Planning and Logistics Manager,
Sales Manager and Factory Manager. To name a few of the organizations that he has worked for
are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona
Industries and Asiatic Dipped Products. This experience has given him a thorough understanding
of the opportunities and problems involved with managing work, people and customers.

While working in the manufacturing sector he pursued an MBA program with University
Kebangsaan Malaysia, majoring in General Management in 1996. Upon completion of his MBA
in 1998 and also due to his passion for training, he switched his career to Training and
development. To date he has conducted more than 900 training programs mainly in the area of
employee development, customer management and operations management/ improvement. He
is a very versatile trainer not only on the topics that he could train but a bilingual trainer as well.
His fluency in Bahasa Malaysia has given him a competitive advantage especially in the present
workplace condition.

As a corporate trainer he realized a major concern by organizations regarding Transfer of

Training which he became interested to explore. He realized that organizations became
concerned in sending their employees for trainings, as they don’t seem to transfer their
knowledge/skills gained back to the workplace. Due to this he pursued his Ph.D in 2007 in order
to identify the barriers to Training Transfer. He completed his Ph.D in 2013. Besides trainings, he
also lectures part time in various higher learning institutions for their Degree and Masters
programs. To name a few are University of Malaya, University Sedaya International and
University Putra Malaysia.

To date he has conducted many public and in-house trainings in many business areas for
government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan
Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod
Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng
Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd,Top Glove etc. .He has provided quality
trainings to more than 5000 clients over the past ten years.

He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the
Trainer programs for several companies. He is also a certified business coach representing
University Malaya in coaching programs. Participants receive enhance benefits and impactful
results from his training programs because of his vast industrial exposure in various areas. He
empowers people to increase their limits, level of commitment, higher level of performance of the
individual, team and the organization in achieving organizational goals.

Course Fee
1 person ~ RM 1007 / pax
2 persons or more ~ RM 901 / pax
(Course fee is inclusive of 2 tea breaks, lunch, course material, Certificate of Attendance and 6
% Service Tax )