Restaurant Role Cards You are the

You are the

Pre-Intermediate
Work in pairs. Each student takes one card.
You are the
customer:
You asked for a
rare steak and now
wish to ask the
waiter for a well-
done steak. Also
ask for your
friend's wine order
to be changed
from red to white.
customer:
waiter:
You think one of
Say sorry for the
the forks is a little
dirty fork and
dirty so would like
explain that there
the waiter to take
is a new person
it back to get a
working in the
new one. Also ask
kitchen and the
why the order for
You are the orders are a little
starters is so slow
waiter: slow this evening.
to arrive.
Say that changing
the steak order is
OK but that there
is no more white
wine left. Ask if
You are the
the customer
customer: You are the
would like to order
You waited fifteen manager:
a different drink
minutes for your Apologise for the
instead.
bill to arrive and delay in giving the
then there was a bill to that table
charge for a and for the
vegetarian pizza mistake on the
which nobody at bill. Offer
your table had. everyone a free
Demand an drink.
explanation.

You are the You are the

customer: waiter:
Tell the waiter that Thank the
everything was customer for the

excellent and you compliment, but smoking or non-

especially liked the say that smoking.
steak sauce. unfortunately the
Would it be chef can't give the
possible to speak recipes for any
to the chef and get dish to the © 2001-2024 esl-lounge.com
the recipe for it? customers as it is a
secret recipe.

You are the

You are the
waiter:
customer:
Ask if the group
Ask for a table for
has reserved a
nine people and
table. If not, put
ask if it's possible
them on the small
to have a birthday
table near the
cake and candles
bathroom. The
for one of the
restaurant does
people in your
NOT give birthday
group.
parties or cakes!

You are the You are the

customer: manager:
Make a You are full
reservation for tonight at 9 o'clock
tonight at 9 o'clock but there is a table
for 6 people. 2 of free an hour
your friends earlier.What
smoke. section does the
customer want -