LETTERS

Dear Mr. Englebert,

OF ENQUIRY
I am
…………………………………………………………………………………………
………… .
We would like to enquire some details about your product:
1. Where
………………………………………………………………………………………
?
2. Would you be able to
……………………………………………………………………… ?
Could you please
……………………………………………………………………………………… ?
We would be grateful ………………………………………………………… .

Yours ………………… ,
Keith Liekerman
Dear Mr. Englebert,
I am Keith Liekerman, Marketing Manager of Vegetables Supreme. We
are interested in purchasing and selling your product, organic
vegetables, in our grocery store.
We would like to enquire some details about your product:
1. Where are the vegetables grown and how do you ensure that they
are organically grown?
2. Would you be able to provide a regular supply of vegetables
delivered fresh everyday?
Could you please send me the an up-to-date price list of your organic
vegetables as well?
We would be grateful for an early reply.

Yours sincerely,
Keith Liekerman
 REPLIES TO ENQUIRIES
Dear Sir or Madam

With reference to your advertisement of coconut oil in yesterday's New York Times,
could you please send me a copy of your latest catalog?
Thank you for your prompt response.

Yours faithfully,
Rachel
Dear Rachel,

Thank you for your enquiry of February 10, 20XX in which you showed your interest in
our coconut oil. We are excited to hear from you.
In response to your enquiry, please find attached to this email our product catalogue. We
hope the information provided in it answers your query. Please contact us if we can be of
any further help to you. (or please do not hesitate to contact us for further clarification if
need be.)
We hope to hear from you again and can assure you that your order will be dealt with
promptly.
(or We look forward to your patronage.)

Best wishes, (or Yours sincerely,)

Antonio McGuire
Regional Manager
Rainbow Farms
 LETTERS OF COMPLAINT
Dear Sir or Madam
I am writing
……………………………………………………………………………………… .
I appreciate your
…………………………………………………………………………………
…………………………………………………………………………………………
………….. .
I expect you will
……………………………………………………………………………. .
I look forward ……………………………………… .
Yours ………………
(Name)
Dear Sir or Madam
I am writing in connection with the copy machine I ordered last Friday, March
16, 20XX.
I appreciate your willingness to deliver our new copy machine a day early.
Unfortunately, it arrived with some damage to the front door. The machine
works, but the door doesn't close all the way. I have enclosed a Polaroid photo
of the door so that you can see the problem.
I expect that you will send someone to replace the door as soon as possible.
I look forward to receiving a prompt reply.
Yours faithfully
(Name)
Sample writing test
From: maria.g@gmail.com

To: catering@fastmail.com (1m)

Subject: Request for catering details

Dear Sir or Madam, (1m)

With reference to your advertisement on the internet, we would like to order (3ms)
lunch sets for our staff on weekdays.
Could you please send us a copy of your latest menu?(3ms) Our staff often have lunch
between 11:30 and 12:00; therefore, we would appreciate your delivery before their
lunch time. (3ms)
Recently, the number of vegans in our company has risen because they want to be healthier.
That is the reason why I would like to know if you provide vegan meals.(3ms) And
finally, as you know, we are planning to order for all the staff, so could you please offer us
a quantity discount? (3ms)
I would be grateful for an early reply. / I hope to hear from you soon. (2ms)
Yours faithfully, (1m)
Maria
Maria Garcia