Chapter 6

GETTING YOUR
MESSAGE ACROSS
Reported by: Michelle D. Geli
BSBA
Communication Style
Your communication style affects your ability
to communicate with others.

Passive Style
Aggressive Style
Assertive Style
Passive Communication
Doesn’t express honest feelings
Makes little or no eye contact
Let others make decisions
Feel anxious, helpless, and manipulated
Apologizes frequently
Aggressive Communication
Makes decisions for others
Makes others feel uncomfortable
Is brutally honest
Participates in a win – lose situation only when
it’s possible to win.
Shows impatience
Glares or stares at others
Is direct and forceful
Humiliates others
Assertive Communication
Is direct and self-respecting
Demonstrates a willingness to negotiate, listen, and
compromise
Chooses to make decisions
Make others feels valued and respected
Converts win-lose situation to win-win solutions.
Feels confident and task oriented
Demonstrates a concern for the feelings and right
of others
Conversation Skills
Conversation is the two-way spoken exchange of
thoughts, opinion, and feelings. A good
conversationalist is a joy to be around. People who
speak effortlessly and effectively with others are
generally well liked, influential, and successful.
Improving your skill can enhance your leadership
skills, reduce your anxiety when talking, boost your
confidence and lead to improved interpersonal
relationship.
Begin the Conversation

Conversation Openers
Keep it Positive
Remember Names
Keep the Conversation Moving
Keep an open mind
Hold the listener’s Interest
Avoid total disagreement
Say no in a positive way
Encourage Feedback
 Ask Questions

Open Questions
Closed Questions
Probing Questions
Rhetorical Questions