Tr a i n i n g To p i c s

27th May 2020

Muralidharan Parthasarathy
Topics Given

• Giving constructive feedback

• Difficult Conversations
The Aristotle Principle

Ethos
Pathos
Logos

3
EPL and Communication

Ethos Pathos Logos

Your Credibility, Appealing To

Use of Data,Facts,
Logos
Knowledge,Presence Feelings,Emotions,Interests
Logic Etc. 10% Ethos
Pains,Concerns,Large Cause
25%

Powerful
blends ethos, Normal uses
pathos and logos more
logos
Pathos
65%
Giving constructive feedback
Topics available in Linked In Learning

1. Delivering Employee Feedback – 1 hour 7 minutes

Define feedback.
Identify characteristics of effective feedback.
Review the three primary types of feedback.
Determine the right level of feedback.
List the steps of the feedback process.
Observe employee behavior to deliver feedback.

2. The five feedback steps 4 min 48s

First, prepare your feedback.
The second step is to focus on your tone
The third step is to explore the facts and use concrete examples
The fourth step is to listen. 
The final step is creating a forward focus.

 
Difficult Conversations
Topics available in Linked In Learning

1. Having Difficult Conversations– 1 hour 7 minutes

Cite the circumstances that can make a conversation difficult.

Recall what you should know before having a difficult conversation.
Summarize how to control the direction of a conversation.
Describe how to use radical listening to stay present in a conversation.
Name the magic phrase to test for resistance.
Name healthy habits you can develop to make difficult conversations easier.

2. Having Difficult Conversations: A Guide for Managers 59 min

How to know it's time for a conversation
Dealing with emotions
Massive mistakes to avoid
Angry emails and online communications
Getting distracted and losing control
Conversation toolbox
Set the expectations from the start
Blueprint for difficult conversations
Discerning the real issue
Radical listening
Making tough calls
Creating a culture of accountability