Welcome to All…

Let’s get started… From where we left!

• Introduce yourself. Plus,
– Discuss how you spend your time & energy?
– How do you intend to spend the next 2 years here?

• Developing MLQs
– To become impressive individuals
– To get recognized as High-Impact managers
– Impress recruiters and supervisors

• Skillful & Effective Communication Skill is ESSENTIAL

 Session - 1
• Communication: What’s it? Why’s it important?
• Various vehicles of communications
• Communication: Ingredients, and Classification
• Intercultural Communications
 What is Communication?
• It is a process of sending and receiving messages that brings people together!
– So what’s the difference between ‘Speak with’ and ‘Speak to’?

• What gets Communicated?

– Needs
– Thoughts
– Plans
– Opinions
– Judgments , etc.

• Who Communicates?
– Individuals
– Organizations (Companies, Institutes, Retail Stores, Separatists etc.)
– Industries (Say, Oil & Energy; Tobacco; Beverage industry)
– Nations (Say, US; Ecuador; Sierra Leone; China)
– Etc.

• What is then Organizational Communication?

– Organizations have transformed from being 2D to 3D in their structure.
– Or should it be, Communicating Organization
 Roles of a Manager, and his/her BC
An overlapping topic with ‘Human Resources’

• Interpersonal Roles (doing symbolic duties)

– Figurehead Hence, One
– Leader Straight-Jacket
– Liaison Person Approach to BC
is NOT
• Informational Roles (gathering & sharing)
– Monitor
acceptable.
– Disseminator
– Spokesperson That means BC
has to be
• Decisional Roles (decision making) situational and
– Entrepreneur
adaptable,
– Disturbance Handler
– Resource Allocator according to the
– Negotiator role.
 7 Cs of Communication
1. Candidness: frankness & honesty
2. Clarity: unambiguous & definitive
3. Completeness: not leading to further questions
4. Conciseness: KISS, Brevity… makes it intense
5. Concreteness: being specific
6. Correctness: grammatically & construction correct
7. Courtesy: be assertive, not aggressive & insulting
 Language & Communication
• What came first: ‘Communication’ or ‘Language’?
– Please see “How language transformed humanity?”

• Statistics have revealed,

– 7% of meaning in the words that are spoken
– 38% of meaning in the manner in which the words are spoken
– 55% of meaning is conveyed through facial expressions

• Hence 93% of the meaning is by style of speaking, tone, facial

expressions, and body language.
– “Do you make your Body Language?” , OR , “Your Body Language shapes who
you are?”
– Let’s see this now, and not later
 Evolution of “Communication Vehicles”

F2F

Signals for distant Comm. Messengers Letters Telephones

Cellphones TV Interactive Radio Social Communication

Future of Communication Vehicles?

Phones with Language converters
TVs and Mobile Phones with 3D Hologram creations
 Elements of Communication

SENDER
NOISE RECEIVER
BARRIERS

MEDIUM/CHANNEL
Conceives the Message Receives the Message
Medium carries the Message
Encodes the Message Decodes the Message
Medium has built-in losses
Transmits the Message resulting from NOISE Transmits the Feedback
to a targeted receiver to the Sender
(as Acknowledgement,
Reply, Action etc.)

Selective ATTENTION, Selective DISTORTION, Selective RETENTION

 Barriers to Communication

• Attributable to the Sender:

– Lack of Planning
– Vagueness of the purpose (Agenda)
– Poor choice of words (bad encoding)
– Unshared or Incorrect Assumptions
– Different Perceptions of reality
– Wrong Choice of Channel

• Attributable to the Receiver:

– Poor Listening/Absorbing skills (Attention deficiency)
– Lack of interest
– Mistrust
– Historic reasons
– Unfit Physical State
– Etc.
 Position of Business Communication
• Business Communication (BC) is Central to carry out all other
business functions!
– 21st Century BC is also Real-Time Communication

• It can impact everyday life!

Request to Boss
Boss’s Reply
 Understanding BC
• Communication can be classified as:
– Intrapersonal, Interpersonal, Group, or Mass
– Verbal or Non-Verbal

• People working in an organization are interrelated to achieve a

common organizational goal.

• Hence the Communication Flow can be:

– Upward, Downward, Lateral or Diagonal
– Internal or External, depending on the activity

• The Effect of Communication Flow is RADIAL (i.e., in all directions)

– Benefits of effective BC by various departments in an organization are
humungous
 Intercultural Communications
An overlapping topic with ‘International Business’

• Why?
– Corporations & Nations have become networked with other
geographies
– ‘Glocal’ is the flavour!

• How to prepare for Intercultural Communications?

– ‘Cultural Sensitivity’ on verbal & non-verbal aspects
• For Meetings & Social Visits
• Group Behaviour
• Paying a visit to residence
• Addressing Others
– Every organization has formal or informal training on Intercultural
Communications
 Intercultural Communications
An overlapping topic with ‘International Business’

• Developing Cultural Intelligence

– High-context Cultures Vs. Low-context Cultures
– Monochronic Culture Vs. Polychronic Culture
 Intercultural Communications
An overlapping topic with ‘International Business’

• Some very important countries for business reasons:

– USA
Understanding their
– China •Pronunciations
– Japan •Speaking Styles
– Germany •Writing Styles
•Social Behaviours
– France
•Business Attitudes
– UAE (The Arab World) •Cultural values

• There are many books like, “Doing Business in/with

___” that detail cultural aspects
 Guidelines for Intercultural Communications

• Speak Slowly, especially proper nouns

• Ask short and distinct questions
• Avoid negative questions
• Take turns for speaking and listening
• Be supportive & prompt wherever necessary
• Use international standards of measurements
• Avoid slangs & idioms
• Limit humour
• Be sensitive and be attentive
 Session - 2
•Examples and Explosion of Communication: Discussion
•Writing & Speaking: Two survival skills
•Some quick tips to develop Communication skills
 Tips for Better Communications, Faster

• Tip-1: Towards correct and effective Language

• Read More ---> Write More
• Listen More ---> Speak More

– Emphasis is correct usage of English

– Path to develop managerial English
• what to read, see and listen from now on to develop
managerial communication?
 Tips for Better Communications, Faster

• Tip-2: Build "Manager-Like" Communication Skills

• 'Quality of Content' comes from diversity of topics and

their comprehension
• Articulation in speech and writing
• Making coherent arguments

– Emphasis is to make managers who can

• engage in uncomfortable topics and uncomfortable situations
• discuss and debate 'for' and 'against' a topic with equal ease without
feeling sorry!
Tips for Better Communications, Faster
• Tip-3: Use Business Communication as a weapon

• Most effective usage of communication tools : email, phone and letters

• Resume Writing skills
• Interview taking and interview giving skills
• Body Language
• Grooming
• Use power-words in regular communication

– Emphasis is to make managers who can

• create impression and hold attention;
• be assertive without being aggressive
• come out as well groomed personalities
 Better Communication, Faster!
CONTENT
• Read diverse to develop interest in every topic in the
world
– You need to know something of everything

• Develop Arguments of your own, against every

opinion
– Without this can never swim against the current

• Make a mind-map to bring diversity and structure to

your thoughts
– With practice mind-maps will take just 2 mins
– You will never have to remember sentences
ARTICULATE Better Communication, Faster!
• Golden Rule: “Last thing First.”
– Make yourself clear with your side,, and your
objective

• Make your speech or write-up riveting for

interest and compelling for action
– Persuasive Communication style is the best

• Use less words, but powerful words, to

communicate deliver more impact
– Learn and use ‘Power Words’ for everyday use