ISO 9000:2005 – QMS –

Fundamentals and vocabulary

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 QMS Vocabulary
1. Quality
2. Characteristic
3. Requirement
4. Conformity
5. Nonconformity
6. Defect
7. Release
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 QMS Vocabulary
8. Correction
9. Rework
10. Repair
11. Re-grade
12. Concession
13. Deviation Permit
14. Scrap
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 QMS Vocabulary
15. Corrective Action
16. Preventive Action
17. Quality Policy
18. Top Management
19. Competence
20. Document
21. Record
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 QMS Vocabulary
22. Product
23. Process and Procedure
24. Quality Management
25. Quality Planning
26. Quality Control
27. Quality Assurance
28. Quality Improvement and
Continual Improvement
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 QMS Vocabulary
1. QUALITY

Degree to which a set of inherent

characteristics fulfils requirements

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 QMS Vocabulary
2. CHARACTERISTIC

Distinguishing feature

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 QMS Vocabulary
3. REQUIREMENT

Need or Expectation that is stated, generally

implied or obligatory

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 QMS Vocabulary
4. CONFORMITY

Fulfillment of a requirement

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 QMS Vocabulary
5. NONCONFORMITY

Non-fulfillment of a requirement

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 QMS Vocabulary
6. DEFECT

Non-fulfillment of a requirement related to an

intended or specified use

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 QMS Vocabulary
7. RELEASE

Permission to proceed to the next stage of a

process

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 QMS Vocabulary
8. CORRECTION

Action to eliminate a detected nonconformity

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 QMS Vocabulary
9. REWORK

Action on a nonconforming product to make

it conform to the requirements

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 QMS Vocabulary
10. REPAIR

Action on a nonconforming product to make

it acceptable for the intended use

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 QMS Vocabulary
11. RE-GRADE

Alteration of the grade of a nonconforming

product in order to make it conform to
requirements differing from the initial ones

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 QMS Vocabulary
12. CONCESSION

Permission to use or release a product that

does not conform to specified requirements

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 QMS Vocabulary
13. DEVIATION PERMIT

Permission to depart from the originally

specified requirements of a product prior to
realization

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 QMS Vocabulary
14. SCRAP

Action on a nonconforming product to

preclude its originally intended use

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 QMS Vocabulary
15. CORRECTIVE ACTION

Action to eliminate the cause of a detected

nonconformity or other undesirable situation

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 QMS Vocabulary
16. PREVENTIVE ACTION

Action to eliminate the cause of a potential

nonconformity or other undesirable potential
situation

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 QMS Vocabulary
17. QUALITY POLICY

Overall intentions and direction of an

organisation related to quality as
formally expressed by top management

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 QMS Vocabulary
18. TOP MANAGEMENT

Person or group of people who directs and

controls an organisation at the highest level

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 QMS Vocabulary
19. COMPETENCE

Demonstrated ability to apply knowledge

and skills

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 QMS Vocabulary
20. DOCUMENT

Information (meaningful data) and its

supporting medium

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 QMS Vocabulary
21. RECORD

Document stating results achieved or

providing evidence of activities performed

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 QMS Vocabulary
22. PRODUCT

Result of a process

The categories are :

• Hardware
• Software

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 QMS Vocabulary
23. PROCESS and PROCEDURE

Process is a set of interrelated or interacting

activities which transforms inputs into outputs

Procedure is a specified way to carry out

an activity or a process
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 QMS Vocabulary
24. QUALITY MANAGEMENT

Coordinated activities to direct and control an

organisation with regard to quality

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 QMS Vocabulary
25. QUALITY PLANNING

Part of quality management focused on setting

quality objectives and specifying necessary
operational processes and related resources to
fulfill the quality objectives

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 QMS Vocabulary
26. QUALITY CONTROL

Part of quality management focused on

fulfilling quality requirements

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 QMS Vocabulary
27. QUALITY ASSURANCE

Part of quality management focused on

providing confidence that quality
requirements will be fulfilled

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 QMS Vocabulary
28. QUALITY IMPROVEMENT AND CONTINUAL
IMPROVEMENT

Quality improvement is part of quality management focused

on increasing the ability to fulfill quality requirements

Continual improvement is the recurring activity to increase

the ability to fulfill requirements

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 Disclaimer
This presentation does not cover all the terms and definitions
addressed in the ISO 9000:2005 standard. For all the terms,
you need to refer to the standard.

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