Pal

UNISON CASE STUDY

COMMUNICATION
Palwasha Yunus
Taskeen Fatima
Aamna Fayyaz
Marriam Khaliq
Fatima Mahboob
BBA 2A Oral Communication
UNISON
Biggest trade union
1.3 million members
Members are workers in public
services
E.g. school, health, union councils,
police etc.

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THE COMMUNICATION PROCESS

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WHAT IS NOISE?

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 COMMUNICATION

INTERNAL EXTERNAL
• Take place within the • Occurs between those within
organization the company and those in the
outside world
• Group meeting • Legal matters
• Company blog • Letter
• Telephone messages • Annual report 5
 FORMAL
TYPES OF COMMUNICATION
COMMUNICATION communication that flows
along the lines of
management or authority

INFROMAL
COMMUNICATION
communication occur when people
come together and talk about their
working conditions, coworkers etc.
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INFORMAL VS FORMAL COMMUNICATION

• Also known by name • Don’t have set route;

of official sometimes have more
communication power than formal route
• Must follow chain of • Can move freely
command • It can be oral
• Mostly written or • Rapid and quick
electronic • Initiative in own hand
communication
• Members feel supported
• Time consuming
• UNIISON PUBLICATION
• EXPANSION POLICY OF THE CATALOGUE 7

OF UNISON
 BENEFITS OF EFFECTIVE COMMUNICATION

DIRECTION UNDERSTADING CHANGE ASSISTS

For those Allows us to build Has the ability to Ability to help

involved in the an understanding change and support
somone’s opinion those who are
argument between two parties on a topic in dire need

SUCCESS 8
COMMUNICATION
BARRIERS FACED BY
UNISON

Technology
Language
Lone Workers

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HOW DID UNISON OVERCOME
COMMUNICATION BARRIERS?

EASYILY EFFORT TO REMOVED

ACESSIBLE COMMUNICATE LANGUAGE
TECHNOLOGY WITH LONE RESTRICTIONS
They created a WORKERS Language well they
medium in which For lone workers encouraged their
members can access they had to come up employees to speak
and use the with diverse ways to and communicate
technology and they communicate by irrespective of their
made sure its carried carefully targeting its accents
out at local level messages to
throughout the individuals rather 10
branches then groups
 CONCLUSION
In the brief, new communication structure is important for the
success of any organization. In an organization the performance as
well as productivity of employees is dependent on the way
communication happens . An effective style of communication
helps the employees as well as managers to complete their in task
in effective manner

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THANK YOU!