A COMPREHENSIE STUDY ON PATIENT

SATISFACTION TOWARDS ------

THE WOCKHARDT HOSPITAL
• Wockhardt Group was found by Mr. Habil
Khorakiwala in 1960.
• Within a short period Wockhardt hospital has
become a leading health service provider and having
a strong presence in the western parts of the
country including Mumbai, Nagpur, Rajkot ,Goa and
Surat.
• It’s group of nine hospitals fulfils the need of the
community in its chosen field of super specialty like
Cardiology, Orthopedics, Neurology,
Gastroenterology, Urology, Aesthetics Etc. ABOUT THE HOSPITAL
• Wockhardt Hospital believes in setting the best
HISTORY AND INRTODUCTION OF THE
practice standards in services, continuously WOCKHARDT HOSPITAL
improving performance and exceeding the
expectations of the patient as well as there families.
TREY 2
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OBECTIVES OF THE PROJECT

o Study on Specialities of Wockhardt

Hospital.
o Study on Facilities provided by the
Hospital.
o Study on Growth plan of the
Hospital
o Study on Patient satisfaction.

TREY 3
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LIMITATIONS OF THE
PROJECT

o Lack of Prior studies on the topic.

o Lack of available and /or reliable data.
o Project and it’s Analysis is based on
Secondary data.
o Study, Analysis and Conclusion vary
with Patient satisfaction and on there
reviews.

TREY 4
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THE HOSPITAL IS SPECIALISED IN ---

• Nephrology
• Urology
• Orthopedics
• Heart Care
• Bone And Joint Care
• Brain And Spine
• Kidney Transplant Surgery
• Oncology Care
• Gastroenterology
• Bariatric Surgery
• Liver Transplant Surgery, etc.

TREY 5
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 FACILITIES PROVIDED BY HOSPITAL
TO IT’S PATIENTS

 Home Sample Collection Services

 Home Health Care Services
 World Class Infrastructure
 Rehabilitation and Preventive Care
 Exercise Prescription and Physiotherapy Programs
 Haematology
 Oncology
 Bone Marrow Transplant (BMT)
TREY 6
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 GROWTH PLAN OF THE
HOSPITAL
The company is looking for adding two hospitals every year ,
Particularly in the tier-I and tier-II cities. It has acquired land in
Aurangabad for a 150-200 bed specialty hospital to be built in
the next two years.
More greenfield projects in the western and central parts of
the country are being planned.
“Our normal pace of growth is a couple of hospitals every year.
We are looking at accelerating that growth to have a wider
footprint. To meet the objectives of adding a couple of hospital
in a year, we are evaluating multiple options.”
SAID BY - Anupam Verma
(President, wockhardt hospital)

TREY 7
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PATIENT SATISFACTION

TREY 8
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LEVEL OF SATISFACTION
UNSATISFIED PATIENTS

SATISFIED PATIENTS

SATISFIED PATIENTS UNSATISFIED PATIENTS

TREY 9
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 LEVEL OF PATIENT SATISFACTION
TOTAL 87.1%
9.25 14.25
4.5

Composite score
Time spend by Doctor
Interpersonal aspects
9.12 General satisfaction
Access Availability and Convenience
Technical quality
Financial Aspects
13.38

11.45
9.75

TREY 10
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• According to all the Study, Research
and Analysis it is found that the
Wockhardt Hospital plays a remarkable
role in healing patients and has a
profound impact on saving human life.
• It is providing ample of Facilities to the
patients.
• It is working for wellness of Children’s
health, Women’s health, and Old age
people.
• It is Growing very rapidly with better
technology, human and other resource.
• The wockhardt Hospital is benevolent
in nature it tries to help the patient and
resolves there problems.
• Patient satisfaction is also very high as
compare to other hospitals.
TREY 11
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