Amity Business School

Managerial Counselling
Module 1: Introduction

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Activity for learning outcome journal

What qualities do you think a counsellor should

have?

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 Some important counseling skills
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Counselor must so that the client can

Listen develop his thinking
Not judge feel safe and respected
Pay attention know you care
Accept the client’s know she is not being
feelings judged
Empathy know you are with him
Think about the client get the best help possible

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The counselor may So that the client can

Ask questions Develop his own thinking

Summarize Hear his thoughts and knows he is
understood

Ask the client to Release blocking emotion try new

behaviour such as unexpressed anger

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Counselors should not This will make the client

Argue Defensive
Dwell on their own Withdraw
difficulties
Solve the problem for Dependent
the client
Give advice Dependent/hostile
Belittle the client’s concern Withdraw or attack
Avoid painful areas Be frustrated