Hardware

Troubleshooting &
System Recovery
(DCP)
PAUL ROBERT V. CASIANO, CpE
T-1 CABINITAN P/S – RAGAY DISTRICT
 Common Problems encountered by DCP recipient
schools (Batch 7 and 14, Interactive White Board)

Solution
 The IWB has no sound - Check if the IWB is turned on.
- Check the volume level of the IWB.
- Restart the Server.
- Disable all “USB Audio” in the Device Manager except for
the First Three (3) Audio devices, then restart the Server.
 The touch function of the IWB - Check if the IWB is turned on
is not working properly - Check if the IWB is connected to the server via USB Cable
- Restart the Server
- Calibrate the IWB
 Common Problems encountered by DCP recipient
schools (Batch 7 and 14, Interactive White Board)

Solution
 Some or All of the 6 terminals - Check if the monitor is turned on
does not have display - Check if the nComputing device is connected to
the Server via USB cable with extender.
- Restart the server
- Switch to “Maintenance Mode”, click “Remap all
Stations”, then restart the server
- Replace the USB extender cables
 Common Problems encountered by DCP recipient schools
(Batch 17-18 and 19-23a, Touchscreen Server and 6 Host PCs)

Solution
 Some or All of the 6 terminals - Check if the monitor is turned on
does not have display - Check if the nComputing device is connected to
the Server via UTP cable
- Restart the server
- Turn off the “Mother” nComputing, then turn it on.
On the menu, click “refresh” then “connect”
- Turn off the Switch Hub, then turn it on.
- Restart the server
Quiz
1. __________________ is a procedure to Restore a Computer to its
original factory Software configuration.
2 – 3. What are the two Types of System Recovery Options
4. What button should be pressed in order to access the boot menu?
5. What button should be pressed to access the “One key recovery”
option?
6. IWB stands for _______________________
7. What device is used for shared computing environment?
8. What is the Operating System commonly used in the DCP?