PRINCIPLES OF BUSINESS

TEAMWORK
COMMUNICATION
MOTIVATIONAL QUOTE
LEARNING OUTCOME

At the end of the lesson students should be able to:

► Evaluate the role of teamwork in the success of an
organisation.
► Outline strategies for effective communication within
an organisation.
WHAT IS…
DEFINITION OF TEAMWORK

Teamwork is the process of

working collaboratively
with others to achieve
shared goals.

A group of two or more

people interacting regularly
and coordinating their work
to accomplish a common
objective.
WHAT ARE THE ADVANTAGES
OF TEAMWORK?
ADVANTAGES OF TEAMWORK

► Team members benefit from sharing ideas, and the

pooling of expertise teaches new skills, the quality of
decision-making is improved.
► Group interaction and participation will motivate each
member.
► Quantity of output and quality of work will improve as a
result of many employees working together effectively.
► Ensures continuity, that is, in the absence of one
member the other will complete the task.
WHAT ARE THE DISADVANTAGES
OF TEAMWORK?
COMMUNICATION

Communication is the
means by which we create,
transmit and interpret
ideas, facts, data, feelings
and opinions.

Communication is the
means of exchanging
information
THE COMMUNICATION
PROCESS
► Sender
► The message
► The channel
► Receiver
► Feedback
► Noise
TYPES/METHODS OF
WRITTEN COMMUNICATION
Written communication:
► Letters
► Memoranda (memos)
► Reports, manuals,
business plans
► Minutes of meetings
► Bulletins and notices
► emails
TYPES/METHODS OF
COMMUNICATION CONT’D

Advantages Disadvantages
► Provides written ► Can be time-consuming
documentation/evidenc to create.
e. ► Getting instant feedback
► Can be despatched to may not be possible.
persons who are far
away
► Can confirm, explain or
clarify oral messages.
► Can be used for complex
and detailed messages.
ORAL COMMUNICATION

Oral communication
► Face-to-face
conversations or
meetings.
► Interviews
► Telephone calls
► Training sessions
STRATEGIES FOR EFFECTIVE
COMMUNICATION

Advantages Disadvantages
► Direct contact ► More difficult to
► Benefits from control.
sight, sound, ► May not provide
physical proximity adequate time
► Allows for instant
to think things
out.
feedback
► There might not
► More persuasive, be any written
convincing record.
VISUAL COMMUNICATION

Visual communication
► Photographs, paintings
► Film
► Diagram, chart
► Body language/non-
verbal communication
such as gestures,
posture, facial
expression
STRATEGIES FOR EFFECTIVE
COMMUNICATION
The Receiver
The Sender SHOULD: SHOULD:
► Decide exactly what is ► Try to understand the
to be communicated.
message.
► Choose the most
appropriate medium. ► Identify any possible
► Identify any possible barriers
barriers. ► Send the appropriate
► Decide on the most feedback.
appropriate feedback.
END OF PRESENTATION