Quality Management for

Design and Construction

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Source Material
W. Edwards Deming, Out of

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Crisis, (MIT Press, 2000)
Mary Walton, The Deming
Management Method,
(Perigee, 1988)
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A different way of thinking and

management styles for the design

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and construction industry

14 POINTS FOR TOTAL QUALITY 3

MANAGEMENT
Number One

Create constancy of purpose

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toward the improvement of

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product and services in order to
stay in business and to provide
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jobs
Number Two

Adopt the new philosophy in

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order to eliminate mistakes,

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defects, and to eliminate
inferior products
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Number Three

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Cease the dependency on

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inspection to achieve quality

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Number Four

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End the practice of awarding

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business on the basis of the

lowest price
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Number Five

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Improve constantly and

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forever the system of

production and services

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Number Six

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Institute on the job training

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Number Seven
Institute leadership

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Number Eight

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Drive out fear within the

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company

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Number Nine

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Break down barriers that may

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exist within the company

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Number Ten

Eliminate slogans,

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exhortations, and targets for

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company or individual
achievement
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Number Eleven

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Eliminate quotas

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Number Twelve

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Remove barriers to pride of

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workmanship

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Number Thirteen

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Institute a vigorous program

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of education and self-

improvement
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Number Fourteen

Put everyone to work to

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accomplish the transformation

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of the company for TQM

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Why Are We in Business?

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The Birth of Total Quality

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Management

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 Management in Japan

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Examples
European Style Figures Cute Kid – Lousy craftsmanship

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 Made in Occupied Japan

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 Made in Japan has more
Quality Represented meaning

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 A Philosophy of Business

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Start With the Customer
The basis and purpose of

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TQM

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Business in the United States

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 Competition

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Everyone wants a piece of the
pie

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Bigger slices of the same pie?
Or…..

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 Make more pies!

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14 POINTS OF TOTAL QUALITY

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MANAGEMENT

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14 Points of Quality
Management

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• What do they mean to our business?

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• What do they mean to me?

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 Diseases
The Seven Deadly

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Are…
1. Lack of constancy or purpose.

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2. Emphasis on Short-term profits
3. Evaluation by performance, merit rating, or annual review of

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performance.

4.  Mobility of management.
5. Running a company on visible figures alone.

6. Excessive medical costs

7. Excessive costs of warranty, fueled by lawyers that work on a 34
contingency fee.
ISO (International Organization for
Standardization) Principles
1. Customer Focus

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2. Leadership
3. Involvement of People

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4. A Process Approach
5. A Systems Approach
6. Continual Improvement
7. Factual Approach to Decision Making
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8. Mutually beneficial supplier relationships
Let us be honest…what do

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you really want to happen in
our profession and what are
you willing to pay to get it?

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Quotations from Deming
1. “Quality is everyone’s responsibility”
2. “It is not enough to do your best, you must know what to do,

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and then do your best”
3. “Profit in business comes from repeat customers, customers
that boast about your product or service, and then brings
friends with them”
4. “If you cannot describe what you are doing as a process, you
don’t know what you are doing”
5. “You cannot inspect quality into a product, it is already there”
6. “Does experience help? Not if we are doing the wrong things”
7. “We are here to make another world”
8. “I think it is necessary to think and not to assume that you do 37
not know”
INSPECTION
RESPONSIBILITIES
• In accepting your assignment as a Construction Inspector for

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the Construction Services, you take on certain duties,
obligations, and responsibilities.

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• Your DUTY is to inspect and to clearly and concisely record all
the work undertaken while the project is under construction,
and to ensure the construction is completed as per the intent
of the design drawings. At times you may also be required to
assist with the initial pre-engineering surveys and other project
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related duties as requested by the construction supervisor.
INSPECTION
RESPONSIBILITIES
• Your OBLIGATION is to ensure the project is

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constructed with quality, in accordance with

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contract documentation. In relation to the terms
QA / QC (Quality Assurance / Quality Control),
you are providing the QA.

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INSPECTION
RESPONSIBILITIES
• Your RESPONSIBILITY is to properly represent yourself, and

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your employer to all persons on the construction site and
provide an important link between the contractor, the

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government and the residents. You must be aware of
continuing events on the construction site, and as such,
forecast progress, and anticipate problem areas and present
solutions to avoid same.

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