Professional Documents
Culture Documents
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1
Source Material
W. Edwards Deming, Out of
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Crisis, (MIT Press, 2000)
Mary Walton, The Deming
Management Method,
(Perigee, 1988)
2
A different way of thinking and
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and construction industry
MANAGEMENT
Number One
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toward the improvement of
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order to eliminate mistakes,
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C. Larry Weir, P.E.
inspection to achieve quality
6
Number Four
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C. Larry Weir, P.E.
business on the basis of the
lowest price
7
Number Five
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C. Larry Weir, P.E.
forever the system of
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C. Larry Weir, P.E.
9
Number Seven
Institute leadership
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C. Larry Weir, P.E.
10
Number Eight
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C. Larry Weir, P.E.
company
11
Number Nine
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C. Larry Weir, P.E.
exist within the company
12
Number Ten
Eliminate slogans,
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exhortations, and targets for
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Eliminate quotas
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C. Larry Weir, P.E.
workmanship
15
Number Thirteen
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C. Larry Weir, P.E.
of education and self-
improvement
16
Number Fourteen
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accomplish the transformation
17
Why Are We in Business?
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18
The Birth of Total Quality
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Management
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Management in Japan
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C. Larry Weir, P.E.
21
Made in Occupied Japan
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C. Larry Weir, P.E.
23
A Philosophy of Business
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TQM
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C. Larry Weir, P.E.
26
Competition
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28
Bigger slices of the same pie?
Or…..
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29
Make more pies!
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MANAGEMENT
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• What do they mean to our business?
32
Deadly
Diseases
The Seven
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3. Evaluation by performance, merit rating, or annual review
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2. Leadership
3. Involvement of People
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you really want to happen in
our profession and what are
you willing to pay to get it?
36
Quotations from Deming
1. “Quality is everyone’s responsibility”
2. “It is not enough to do your best, you must know what to do, and
then do your best”
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3. “Profit in business comes from repeat customers, customers that
boast about your product or service, and then brings friends with
them”
4. “If you cannot describe what you are doing as a process, you
don’t know what you are doing”
5. “You cannot inspect quality into a product, it is already there”
6. “Does experience help? Not if we are doing the wrong things”
7. “We are here to make another world”
8. “I think it is necessary to think and not to assume that you do not
know” 37
INSPECTION
RESPONSIBILITIES
• In accepting your assignment as a Construction Inspector for the
Construction Services, you take on certain duties, obligations, and
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responsibilities.
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constructed with quality, in accordance with
contract documentation. In relation to the terms
39
INSPECTION
RESPONSIBILITIES
• Your RESPONSIBILITY is to properly represent yourself, and
your employer to all persons on the construction site and
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provide an important link between the contractor, the
40