LO Process

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BUSINESS UNIT LO

Send the proposal Review & checking the SLA


proposal

Cut off time: 4 pm

YES Analyst & BU for


discrepancies SLA
confirmation

NO

Draft LO SLA

Send LO Draft SLA


Review the draft
to BU

Confirmed CONFIRMED Finalized the


SLA
/Revised LO

REVISED

Send the final


SLA
Received document

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