Communication

Breakdown
-occurs when the message of the feedback is not sent or received properly
-is not received by the concerned party
-caused by noise
Example:
-your phone conversation with someone is cut off just as you are about to tell them the
important details of your message
-you cannot clearly understand the salient points of your teacher’s lecture because your
seatmates are distracting you
NOISE
- technical term used to refer to all the possible barriers to effective communication
-may be Physical, Psychological, Physiological, or Semantic

1. PHYSICAL NOISE 2. PSYCHOLOGICAL NOISE

-comes from the environment
- originates from the emotional state,
mental state, and psychological makeup
of a person
example:
• extraneous noises
• white noise or a hissing background sound example:
• unbearable weather • depression
• a distracting visual aid • anger
• suspicion
• paranoia
• biases
NOISE
- technical term used to refer to all the possible barriers to effective communication
-may be Physical, Psychological, Physiological, or Semantic

3. PHYSIOLOGICAL NOISE 2. SEMANTIC NOISE

-refers to anything related to the
-pertains to bodily conditions that compromise meaning of words that distorts or
the ability of a person to send or receive masks a message and confuses the
messages listener

Example:
• hunger
Example:
• stomachache • a speaker’s use of a foreign language
• body pains • a listener’s limited vocabulary
• differing interpretations of the word
Directions: Classify the following examples of noise:

toothache people blocking your view

instructions written in Arabic cold temperature inside the classroom
daydreaming stiff neck
missing someone loud honking of car horns
speaker’s accent

PHYSICAL NOISE PSYCHOLOGICAL NOISE PHYSIOLOGICAL NOISE SEMANTIC NOISE

 Directions: Classify the following examples of noise:

PHYSICAL NOISE PSYCHOLOGICAL NOISE PHYSIOLOGICAL NOISE SEMANTIC NOISE

cold temperature inside missing someone toothache instructions written in
the classroom stiff neck Arabic
daydreaming
people blocking your view speaker’s accent

loud honking of car horns

 Strategies in Avoiding
Communication Breakdown
PREVENTING BREAKDOWN IN Verbal and Non-verbal
COMMUNICATION Communication
1. Asking for clarification
2. Repetition -speakers must not only
3. Rephrasing communicate using their words
but also with their actions
4. Using non-verbal and verbal
language -their words and actions must
match
5. Building on what others have
said
Problem Solving Exercise: Work with your
partner
DIRECTIONS: Having learned the definition, nature, process, elements
and skills of communication, how will you handle the following
situation? Use various strategies in order to avoid communication
breakdown.

a. Handling a difficult customer who insists

to see the manager without an
appointment.
 Problem Solving Exercise: Work with your partner

a. Handling a difficult customer who insists to see the manager without an

appointment.

Sample Answer:
I will first listen to the customer and understand where he’s coming from by
clarifying what his concern is. I will try to pacify the situation by telling him that
I understand his frustrations and that I would gladly do my best to assist him as
much as I could. If he insists on seeing the manager, I will make him understand
in a calm manner that it is not possible without an appointment, however, I will
help him in setting an appointment. These strategies, I believe will be able to
solve the problem presented.
Spelling Test 1.2

1. facetious 6. eschew
2. beleaguer 7. debris
3. aesthetic 8. denouement
4. minuscule 9. braggadocio
5. consanguineous 10. tawdry