Correspondence

Group 2B
Group Members

➔ Zahra Aslam
➔ Rameez Qureshi
➔ Shahmir Yousaf
➔ Muhammad Asim
➔ Muhammad Taha
 Table of contents

01 Header & Salutation 02 Subject

03 Abstract 04 Body

Complimentary
05 Conclusion 06 Closing
SCENARIO
We have received a complaint letter
from our client regarding a fault in our
software.

Our Task :
● Acknowledgement Letter —>
CEO of Avanceon
● Memorandum —> Product Dev
Manager at Social Square
Acknowledgement
Letter
 Header & Salutations

Sender’s Details

Date

Receiver's Details

Salutations
 THE ABC FORMAT
A
B
B
B
C
Complimentary
Closing
Memorandum
 Header & Salutations
Mrs. Nadia Ali,
Secretary Social Square Private Limited
Phase III-DHA , Lahore

Sender’s
September Details
10, 2023
Date Mrs. Naveed
Manager, Product Development
Social Square Private Limited
Phase III-DHA , Lahore
Receiver's Details
Salutations Dear Mrs. Naveed:
 THE ABC FORMAT
I am writing to urgently bring to your attention a critical issue concerning the Salary Management
program, which we developed and subsequently outsourced to Avanceon Private Limited. I would like
to request your attention to this issue and give you a brief rundown of the circumstances.

Key Points in the Complaint :-

A ● Nature of issue: A technical malfunction has surfaced within the Salary Management
Program.

● Impact: Disrupted payroll processing.

● Timing: The issue emerged after a successful first month of program usage.

● Contractual Obligation: The client's contract expects the necessity of uninterrupted

software functionality, which is currently compromised due to this error.
 Subsequent to the successful installation and rigorous testing phase, a
substantial error surfaced in the software's operational functionality. This
development has raised significant concerns within Avanceon Private
Limited, as it threatens to disrupt salary management procedures and
jeopardize our client's trust in our services.

B Given the gravity of this situation, we must address this issue with utmost
diligence and precision. For this to happen, your expertise and strategic
vision are pivotal in navigating this situation. We recommend that your team
provides regular updates on the progress of rectification efforts to ensure
transparency and facilitate effective communication.

The reputation of our organization and the satisfaction of our valued clients
are of paramount importance, and we maintain full confidence in your team's
ability to diligently work towards a resolution that will completely meet the

C
expectations of our esteemed client.

We sincerely appreciate your dedication, time, and efforts.

 Complimentary
Closing
Sincerely,
Nadia Ali
Secretary
Social Square Private Limited
 Thanks!

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