HCL Software

Name-Priya
Student ID-A00154478
HCL SOFTWARE

I have chosen a IT company called HCL

Software which provides IT services and
solutions to businesses. Here are ten goals
for HCL Software and I'll elaborate on how
to make these goals SMART
1. Goal: Increase annual revenue by 20%.
SMART Goal:
 Specific: This goal specifies an exact target - a 20%

increase in annual revenue.

 Measurable: Revenue is a quantifiable metric, making it

easy to measure progress.

 Achievable: A 20% increase is challenging but attainable

based on past performance and market analysis.

 Relevant: Increasing revenue is relevant to HCL

Software‘s growth and profitability.

 Timely: It's a time-bound goal, aiming for a specific

annual increase.
2. Goal: Improve customer satisfaction rating from
85% to 90% within one year.
SMART Goal:
 Specific: The goal is precise, mentioning the desired

increase in customer satisfaction rating.

 Measurable: Satisfaction ratings are measurable and can

be tracked.
 Achievable: A 5% improvement is realistic with proper

customer service enhancements.

 Relevant: Higher satisfaction is crucial for customer

retention and referrals.

 Timely: It has a one-year timeframe.
3. Goal: Expand service offerings to include cloud
computing solutions within the next six months.

SMART Goal:
 Specific: Clearly states the addition of cloud computing

services.
 Measurable: Expansion is easily tracked and

implemented.
 Achievable: HCL Software has the expertise and resources

to add these services.

 Relevant: Expanding services aligns with industry trends

and customer needs.

 Timely: Sets a clear six-month deadline for completion
4. Goal: Reduce client onboarding time by 15% by streamlining the onboarding process.

SMART Goal:
 Specific: Targets a specific aspect - client onboarding time

reduction.
 Measurable: Time is quantifiable and can be tracked.

 Achievable: Streamlining processes can make this

reduction feasible.
 Relevant: Faster onboarding enhances customer

experience and efficiency.

 Timely: A 15% reduction goal is set for a specific

timeframe.
5. Goal: Increase the number of contracts with
local businesses by 25% in the next fiscal year.
SMART Goal:
 Specific: Focuses on local business contracts and a 25%

increase.
 Measurable: The number of contracts is measurable and

track able.
 Achievable: Expansion is attainable based on the local

market analysis.
 Relevant: It aligns with HCL Software' business strategy.

 Timely: Sets the target for the next fiscal year.

6.Goal: Enhance the cyber security
infrastructure to meet industry standards
within 12 months.

SMART Goal:
 Specific: Targets the cyber security infrastructure
improvement.
 Measurable: Meeting industry standards is measurable.
 Achievable: HCL Software has the capability to meet these
standards.
 Relevant: Cyber security is crucial in the IT industry.
 Timely: Specifies a 12-month timeframe for completion.
7. Goal: Reduce employee turnover by 10% by
implementing a comprehensive employee
development program.

SMART Goal:
 Specific: Addresses employee turnover reduction through

a development program.
 Measurable: Turnover is quantifiable, and program

effectiveness can be measured.

 Achievable: The program is implementable and could lead

to reduced turnover.
 Relevant: Employee retention is vital for business stability.

 Timely: The goal is ongoing but with an expected 10%

reduction.
8. Goal: Increase the company's social media
engagement by 15% over the next six months.

SMART Goal:

 Specific: Focuses on social media engagement increase.

 Measurable: Engagement metrics can be quantified.
 Achievable: Achievable through targeted marketing
efforts.
 Relevant: Social media engagement is crucial for brand
visibility.
 Timely: Sets a clear six-month timeframe for
improvement.
9. Goal: Reduce operational costs by 10% by
optimizing resource allocation within one year.

SMART Goal:

 Specific: Targets operational cost reduction through

resource optimization.
 Measurable: Operational costs can be measured, and
improvements tracked.
 Achievable: Possible through process and resource
management enhancements.
 Relevant: Reducing costs improves profitability.
 Timely: Sets a one-year deadline for cost reduction.
10. Goal: Achieve a 95% project completion rate on or
before the project deadlines in the upcoming quarter.
SMART Goal:

 Specific: Aims for a high project completion rate within

a quarter.
 Measurable: Completion rates and adherence to
deadlines are measurable.
 Achievable: With effective project management, this
rate is attainable.
 Relevant: Meeting project deadlines is crucial for
customer satisfaction.
 Timely: Specifies a quarter as the timeframe for the goal.
Conclusion
 By making these goals SMART, HCL Software
Company can create a clear roadmap for achieving
its objectives, ensuring they are specific,
measurable, achievable, relevant, and timely. This
approach helps in tracking progress and improving
the chances of success in each of these areas.