Code named “Plumber,” Charlie Plumb flew

74 successful combat missions over North

Vietnam and made over 100 carrier landings.
On his 75th mission, just five days before the
end of his tour, Plumb was shot down over
Hanoi, taken prisoner, tortured, and spent the
next 2,103 days in North Vietnamese Prisoner
of War camps.
 The Trust Equation
The Trust Equation (by Charles Green) is probably our favorite model of
trust. It details four components that affect trust. Three of them
increase a person’s trustworthiness: credibility, reliability and intimacy.
The fourth one, self-interest, reduces a person’s trustworthiness.
 Credibility

Credibility has to do with our knowledge base and the words that we
speak. Are we knowledgeable about our subject? Can we back up our
words with underlying knowledge and experience?

We can increase our credibility by increasing our expertise, by being

open about our expertise and by limiting our passing of judgement to
areas in which we are capable.
 Reliability

Reliability has to do with our actions. Can we be depended on? Do we

do what we said we would do? Do we do it when we said we would do
it and to the quality we said we would achieve?

We can increase our reliability by doing what we’ve said we would do.
There are two roots to this. Either, we increase our delivery to ensure
we always do things, or we adjust our commitment. We can adjust our
commitment by being better at saying no to things, so that we only
commit to things that we actually will deliver on.
 Intimacy
Intimacy in the trust equation has to do with how secure we feel in
entrusting someone with personal information, particularly about our
doubts and insecurities.
We can increase the level of intimacy that we have with others by
opening up about who we are. We can share details of our personal
lives, share our thoughts and confide in others about our thoughts,
feelings and doubts. Expressing vulnerability and being open about who
we are as people helps build intimacy with others, which in turn helps
build trust.
 Self-orientation
Self-orientation in the trust equation refers to our focus and how much
we align to the interests of others. Highly self-oriented people are hard
to trust as they are more interested in themselves than those they are
working with.

Because the more self-oriented we are the less trustworthy we are, we

need to reduce our self-orientation to become more trustworthy.
 Fallacies
A fallacy is an illogical step in the formulation of an argument.

An argument in academic writing is essentially a conclusion or claim, with

assumptions or reasons to support that claim.

For example, "Blue is a bad color because it is linked to sadness" is an

argument because it makes a claim and offers support for it.

• Fallacy of Authority
• Fallacy of Logic
• Fallacy of Emotion
1. Creating a “Straw Man”
(The Straw Man Fallacy)
2. Irrelevant Conclusion
(Non Sequitur)
3. Killing the Messenger
(ad Hominem)
4. Faulty Authority
(ad Vericundiam)
1. Correlation is not Causation (Post Hog Ergo Propter Hoc)
2. Begging the Question (Petito Principii)
3. Hasty Generalization
4. Circular Logic (Circulus in Probando)
5. False Dichotomy (Either/Or)
6. Red Herring
7. False Equivalence
8. Slippery Slope
1. Appeal to Tradition (ad Antiquitatem)
2. Appeal to Pity (ad Misericordium)
3. Appeal to Popular Opinion (ad Populum)

Fallacy of Emotion
We like to believe that we see things
as they are, that we are objective.

But this is not true.

We see the world, not as it is, but

as we are – or, as we are conditioned
to see it.
 Be The Change You Want To See

If you want to have a

If you want to have a more pleasant,
If you want
happy marriage, be the cooperative teenager, be a Private victories precede
to have trust, be more
kind of person who more understanding, public victories.
trustworthy.
generates positive energy. empathetic, consistent,
loving parent.
• Habits
• Our character is a composite
of our habits.
• Sow a thought, reap an action
• Sow an action, reap a habit
• Sow a habit, reap a character
• Sow a character, reap a
destiny
• A habit is the intersection
of knowledge, skill,
and desire.
The Maturity Continuum
Dependence: The paradigm of you. You take
care of me. I blame you for the results.
Independence: The paradigm of I. I can do
it. I’m responsible. I am self-reliant.
Interdependence: The paradigm of we. We
can do it. We can cooperate. We can
accomplish something greater together.

Effectiveness Defined
Effectiveness lies in the balance of producing the desired results and maintaining production
capability (P/PC balance).
Effectiveness is balancing the golden egg (production) with the health and welfare of the goose
(production capability).
It balances short term with long term.
 Activity - 1

Try a Compliment Circle

 Activity - 2

Host a Brainstorming Session

 Activity 3

How to criticize in team activities