Engineering Unplanned Downtime - Floor Escalation Process

Primary Secondary
Text or Call next Leader
if no Path Forward or
Technician Shift Officer 15 Min Resolution established
at these time points
Shift Team 30
Officer Leader Min

Team Manager/ Dy. 1

Leader Manager Hour

Manager/ Dy. Dy. General 2

Manager manager Hour

Dy. General Site 6

manager Head Hour

Note: Primary person initially tries to resolve and the secondary person is who they escalate
to if the issue is not resolved in the given time frame.