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Complaint Email
Complaint Email
Situation:
You are Sara Fikri (sara@gmail.com), the sales manager at X company.
You have recently purchased 50 laptops from X company. Write an email to the general
manager of X company located in Tangier (X123@gmail.com) complaining about the following:
- Late delivery,
- Some damaged laptops,
- Faulty characteristics,
- Overpriced shipment cost,
Ask for immediate replacement of the damaged products and free of charge delivery.
Writing a complaint email
Yours faithfully,
Sara Fikri,
Dear Madam,
We would like to apologise for the delay of your order. It was beyond our ability. We
will replace the damaged products and deliver you the laptops of the same characteristics
you requested. As a compensation, we will deliver these products for free.
Yours faithfully,