Complaint Email

Situation:
You are Sara Fikri (sara@gmail.com), the sales manager at X company.
You have recently purchased 50 laptops from X company. Write an email to the general
manager of X company located in Tangier (X123@gmail.com) complaining about the following:
- Late delivery,
- Some damaged laptops,
- Faulty characteristics,
- Overpriced shipment cost,
Ask for immediate replacement of the damaged products and free of charge delivery.
 Writing a complaint email

Dear General Manager,

I am writing to express my dissatisfaction with (I am writing to

complain about) the last order. The delivery was overdue; it was agreed
that the order would be delivered on June 25th, but I received it on June 28th.
I am sorry to inform you that some laptops were damaged and some of
them were not of the characteristics that I ordered. Besides, the shipment
cost was overpriced.
 We request immediate replacement of the damaged products
and free of charge delivery.

I look forward to hearing from you as soon as possible.

Yours faithfully,

Sara Fikri,

The sales manager at X company.

 Responding to a complaint Email

Dear Madam,

We would like to apologise for the delay of your order. It was beyond our ability. We
will replace the damaged products and deliver you the laptops of the same characteristics
you requested. As a compensation, we will deliver these products for free.

Once again, please accept our sincere apology.

We look forward to a successful business transaction in the future.

Yours faithfully,

The General Manager of X company, Tangier.