JINKA UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF ECONOMICS

A report submitted in partial fulfillment of the

requirement for the subject practical attachment (econ
3112)
REPORT ON AWASH BANK DEGAM BRANCH
By: ASHENAFI TOLOSA
 Preface/Fore ward/
The intention of summer practical attachment was
to increase student’s knowledge and enable student
to compare what have learnt so far in class and
what have experienced in summer practical. To
produce well qualified, self-reliant, active, change
agent and real problem solver student.
Generally, the objective of this practical
attachment is to assess the performance of Awash
Bank Degem Branch. The extent to which” Awash
Bank Degem Branch” is realizing its vision and
mission and performance of the organization in
FEBRUARY,2O24 BY ASHENAFI TOLOSA 2
 Acknowledgement

First of all my deepest thanks goes to the Almighty God for his endless help
and make me to stay in life to this day and enables me to complete my
internship. Secondly i would like to express my deepest gratitude to Mr.
Muleta Habtamu (manager) for his enthusiastic support from the preparation
until the final discussion of this internship with frequent follow up my
activities and guide me.
Lastly, I offer my regards to all my family and friends who supported me in
any respect during the completion of both the internship and this report.

FEBRUARY,2O24 BY ASHENAFI TOLOSA 3

 INTRODUCTION
This is usually the first unit of the report and contains the
information on background of organization, the nature,
objective, and outline of the report. The reports also include
the detail description of the assignment that I was handling,
mission, objective and the SWOT analysis of the Organization.
As well as, problems and suggested solutions, finally
evaluation, conclusion and recommendation are discussed in
this paper

FEBRUARY,2O24 BY ASHENAFI TOLOSA 4

 1.1Back ground of the organization
Awash Bank is the first commercial bank and established by 486 founding
shareholders on November 10, 1994 after deregulation. It started operation in
February 1995. Awash Banks business has expanded over the years. In 2022
the bank’s total assets has reached over birr 82.2 billion the number of banks
shareholders also increased to 4369 and its paid up capital increased to 4.4
billion. Currently the bank has over 412 branches across the country and
leading private banks in the country in all sectors. Among the branches of the
bank, Degem is one of the newly opened branches.
Awash Bank Degem branch was established on March 22, 2018.As the time of
its establishment it has twelve (12) total staff. Awash Bank Degem branch is
located in Hambiso town. Hambiso town is the capital city of Degem District
and it is found 125 km far away from Addis Ababa. The organization has 12
employees and also having different staff professional and work experience.
Out of them one is females and the others are male. Among those employees 6
hasFEBRUARY,2O24
bachelor degree and the rest are security
BY ASHENAFI guards and messengers.
TOLOSA 5
 1.2 CARDINAL ISSUES (Mission, vision and
objective)

 Vision of the organization

•To be the first choice world class bank’’ enhanced customer service experience
 Mission of the organization

 To provide Innovative, Competitive and Diversified banking services accessible to the

society with qualified and committed staff in a profitable and socially responsible manner.
 Core Values of the organization

• A _ Accessibility

•W – Wisdom

• A – Accountability

•S – Socially Responsible
• H – Honesty

BY ASHENAFI TOLOSA 6
FEBRUARY,2O24
 Cont’d….
•Objectives of the organization

• Every organization is established for their on objectives. To achieve they have

to work hard and follow up effectively.

• Awash Bank Degem Branch has the following objectives.

 To implement management information system

 To maximize customer satisfaction

 To develop competence with other private banks

 To build change for all bank staffs

 To establish performance base incentives

 To deposit mobilization service

 FEBRUARY,2O24
To enhance and facilitate the development of the country
BY ASHENAFI TOLOSA 7
 History and Growth of Awash bank

 Awash international bank S.C is a private commercial

bank domiciled in Ethiopia The Bank was established in
November 1994,in according with the provisions code
of Ethiopia of 1960 and the licensing and supervision of
Banking Business proclamation No .592/2008.Choosing
the names for the bank and the insurance companies was
not an easy Many debates and discussions had to take
place as several names were tabled and considered,
name which all appeared to sum up the vision of the
shareholders for the two sister companies ’We listed 17
names and the name Awash won just by one vote 2
A.M.; recall as Mr. Hambissa.
FEBRUARY,2O24 BY ASHENAFI TOLOSA 8
 Organizational Structure

BRANCH

MANAGER

CUSTOMER SERVICE CHIEF CASHIER

MANAGER

RESOURCE
MANAGER

ACCOUNTANT

CUSTOMER FOREIGN TRANSFER

SERVICE OFFICER

F. g 2.1.organizational structure of Awash Bank of Degem branch

FEBRUARY,2O24 BY ASHENAFI TOLOSA 9

 Products and service of Awash bank

 The main products availed by Awash bank are:

 Loan and advances including term loan and over

draft facilities
 Value added deposit accounts

 Payroll administration solution service

 Door step Banking cash/cheque

 Digital channels, Guarantee service, Training and

Advisory services
FEBRUARY,2O24 BY ASHENAFI TOLOSA 10
 programs and projects

To be one of the top ten bank in east Africa by all parameter.

For example;
 Profit
 Total asset
. Number of customer
 Bank coverage
 Number of employee
 Technological advancement and Number of branch

FEBRUARY,2O24 BY ASHENAFI TOLOSA 11

 CHAPTER TWO
MANAGEMENT AND TRAINING INFORMATION
I started this training on August23 2023 G.C. This office gave me
instructions on what to do once I was accepted. The organization directed
me to work at the same time as the working hours of the office staff, to train
continuously for two months, and to train by working together with the staff
while continuing to have the right to ask if the duties of the office are not
clear. In addition, I am allowed to use the office property as my own
property and use it for the purpose I want. From the time I was accepted
until I started formal training, the organization provided me with appropriate
information and services. In addition, they prepared articles containing
general information about the organization and made me understand the
nature and functions of the organization. They also provided me with
appropriate information to know the rules and regulations.

FEBRUARY,2O24 BY ASHENAFI TOLOSA 12

 Quality of training
A well trained student will develop a positive attitude
toward their future work; their success leads them to
develop a stronger work ethic. In turn, they will also
develop team spirit and leadership skills that transform
the workplace. Also, I realize that many benefits of
training are not measurable. Factors like job
satisfaction, the enjoyment of learning, and helping
employees understand that they are valued assets
worthy of development may seem intangible—and can
be very powerful.
FEBRUARY,2O24 BY ASHENAFI TOLOSA 13
 Quantity of training
•The quantity of training is said to be the result
of strength it is considered. The frequency of
training refers to how often the task is
performed. The Human Resource Development
Administration arranged the one-month period
given to me with the company's working hours
and made me complete the training.

FEBRUARY,2O24 BY ASHENAFI TOLOSA 14

 CHAPTER THREE
JOB BACK GROUND AND INFORMATION
3 Department of organization
 Branch Manager
 Branch Auditor
 Senior credit officer
 credit officer
 Customer service

FEBRUARY,2O24 BY ASHENAFI TOLOSA 15

 3.2. The role of each department
Branch Manager: receives memo from director-retail and director-private in the
.
banking/district directors. He receives the case and sets the limit approved on the
system.
Branch Auditor monitors the operations of her bank to ensure its compliance with
industry guidelines and adherence to measures that deter fraud. Her job generally
requires she establish and follow a schedule to regularly check the appropriateness of
all business activities.
Credit Officer responsibilities include preparing loan applications, evaluating clients'
financial information and calculating risk ratios. To be successful in this role, you
should have a good understanding of lending procedures and customer service
experience.
Senior credit officers are responsible for evaluating the creditworthiness of individuals
and businesses. They may also be tasked with developing new credit products or
services, as well as managing existing ones. Senior credit officers must have a strong
understanding of financial concepts and principles.
Customer service; the primary role of the customer service representative is to interact
with customers to address their concerns, answer their questions and assist them with
their needs. A customer service representative will often answer customer phone calls
FEBRUARY,2O24
and emails, responding to customers'BYquestions
ASHENAFI TOLOSA
and concerns. 16
 Cont’d….
•3.3., In which department are you more trained and detail activities you
experienced and done.
•I am more trained or practice and finally to work in the customer service department especially
in the maker and teller position, casher, opening account, upload customer image and signature
and fill the format of account opening form and ATM form.
•3.4. Description of the including hour, number of employee and their specific
position or area within those department.
• There are 14 number of employee in the Awash bank Degam branch those 14 employers have
their own position in the bank.
•
 Manager-------------------------------------------one
 Chief casher-------------------------------------one
 Auditor---------------------------------------------one
 Supervisor---------------------------------------one
 Teller -------------------------------------------------three
 Security--------------------------------------------five
 Secretary------------------------------------------one
 Sanitation --------------------------------------one
FEBRUARY,2O24 BY ASHENAFI TOLOSA 17
 Cont’d….
3.5 The activities that you did in those Department.
 There are different activity that I was performed in the customer service
department some of them are list.
 -cash withdrawal
 Cash deposit
 writing the form of account opening and ATM form
 To active customer mobile banking.
3.6 Descriptions of working hours of awash bank
 The bank working hour is the same with other bank. The working hour of
the bank is 2:00am to 11:00pm.
3.7 Number and status of employee within the organization.
 There are 14 number of employee are work within the organization and
they have different education level but only the managers have MCS and
the remainders employees have First degree and four employees are male
FEBRUARY,2O24
and ten employees are female.BY ASHENAFI TOLOSA 18
 Cont’d..
3.8 For each job you performed; describe what did you in
detailed summary
•I have performed different job within the organization mainly in
customer service department.
•For example,
 help customer to open account
 help customer to open mobile banking
 help customer to fill ATM card requesting form
 task performed account opening in the system
 task performed uploading customer image and signature
 train assist customer withdraw and deposits
 ATM card apply in the system
FEBRUARY,2O24
Task performed door to door cashTOLOSA
BY ASHENAFI collection from the customer.19
 Cont’d….
3.9 Daily activities journal/, report/
DATE DAY NAME ACTIVITIES
st
1 23/08/23 Wednesday Introduction of staff and staff member
week
24/08/23 Thursday Introduction of CSD

25/08/23 Friday Help customers to open account

26/08/23 Saturday Help customers to open mobile banking.

28/08/23 Monday Help customers to fill ATM card request

form.

29/08/23 Tuesday Call for customers to collect their ATM

card.

2nd DATE DAY NAME ACTIVITIES

week 30/08/23 Wednesday Task preformed account opening
on the system.

31/08/23 Thursday Task performed upload customer

image and signature.

01/09/23 Friday ATM card apply on the system.

02/09/23 Saturday Put in order and documented

customer file/manually.

03/09/23 Monday Train and assist customer

withdraw and deposit.

04/09/23 Tuesday Task performed door to door cash

collection from customers.

FEBRUARY,2O24 BY ASHENAFI TOLOSA 20

 Cont’d
3rd DATE DAY NAME ACTIVITIES
week
05/09/23 Wednesday Introduction cash and deposit
management department.

06/09/23 Thursday Train and assist recording of cash

on cash book.

07/09/23 Friday Understanding what is beginning

and ending balance cash of the date.

08/09/23 Saturday Train and assist account closing.

09/09/23 Monday Provide account opening form and

assist customers.

10/09/23 Tuesday Task performed door to door cash

collection from customers.

4thweek DATE DAY NAME ACTIVITIES

11/09/23 Wednesday Uploading customer image and signature

in the system

12/09/23 Thursday Uploading customer image and signature

13/09/23 Friday Cash collection by moving customer

work place

14/09/23 Saturday Cash collection by moving customer

work place

15/09/23 Monday To participate the water payment

16/09/23 Tuesday To participate the water payment

FEBRUARY,2O24 BY ASHENAFI TOLOSA 21

 CHAPTER FOUR
SWOT ANALYSIS OF AN ORGANIZETION
•4.1 Strength, weakness, opportunity and treat (SWOT)
analysis of the organization
• The Awash Bank Degem branch is private organization has its strength and
weakness side there are also have good opportunities and treats that speed up
and fast the bank over all work process respectively.
•4.1.1. Strength of the organization .

 Respecting the law of the organization.

 Good efficiency and ethical conduct of staffs

 It’s give training for its employees to improve their profession.

 It gives excellence service for its customer which most of its customers get
satisfaction in proper manner.
FEBRUARY,2O24 BY ASHENAFI TOLOSA 22
 They respect each other and also they give priority for their work
 Cont;d…
•4.1.2 .Weakness of the organization

 There is no computerized receipt that printed out from computer.

 Weak information and file management of some workers

 There is no punctuality( being on time)

 There is some inefficiency material like chair tables and computers for trailing staffs

 Their dressing style is not suitable for bank service.

•4.1.3 Opportunity of the organization

 There is no competitor since it is the only bank in the Hambiso town.

 Steady and fast growth of population is good opportunity for increase bank customer.

 Availability of educated man power in the town.

 Development of information technology

FEBRUARY,2O24 BY ASHENAFI TOLOSA 23

 Cont’d….
•4.1.4. Treat of the organization
• If the organization follows the current organizational structure for the
future may face the following challenges.

 Volatility of currency

 Electrical power

 Poor credit culture and know how about banking and its service
within the society
 Most people are less knowledgably about taking loan from bank.

 Connection problems

FEBRUARY,2O24
Economic condition of the country
BY ASHENAFI TOLOSA 24
 CHAPTER FIVE
EVALUATION CONCULUSION AND RECOMMENDATION

• 5.1 Difficult situations/problems that you encountered

•Every organization faces several problems on a day-to-day basis. Similarly, in Awash bank too, I
realized that there were several problems that would arise on a day-to-day basis. Most of these
Problems were of the recurring nature. During the one week internship, I found the following types
of problems that were frequently faced by the bank and me as an intern:
•• Most of the departments are understaffed due to which there is a huge responsibility on the staff as
well as the interns sometimes. Due to this, the customers have to wait longer for their work to be
done.
•• The computer system, photocopy machines, printers and scanners are not well maintained.
•Due to this, there are frequent technical errors occurring. The customers usually had to wait longer
for their work to be completed because of this.
•• Filing was not done in a proper way in many departments. Due to which it took longer time to
search
•• Rude, impatient and customers who are unwilling to listen to the staffs were another problem faced
by everyone, including the interns. Due to this, there were frequent complaints made by them to the
higher authority.
•• Absenteeism of staffs negatively affected the working speed of other employees as they are already
FEBRUARY,2O24
overburdened BY ASHENAFI
with their own responsibilities. TOLOSA
Replacing the absent staff meant that the particular25
 5.2. Recommendation
•While I doing my practical attachment, I observe some issue in lens of my
eyes. Therefore, I would like to suggest on some issues that I observed during
accomplish my practical attachment in Hambiso district at Awash Bank of
Degam branch..

•Firstly, the Awash Bank should have to expand its branch around small town
in order to service competition from external or its competitor.

•Secondly, I would like to suggest on the effort of the office toward

promoting development of bank system study area. Banking system is the
process of treating every banking activity and is also way creating
relationship with customer. It is the development issues that recognize the
involvement (participation) of both man and women in development process.
FEBRUARY,2O24 BY ASHENAFI TOLOSA 26
 Cont’d….
•However, the office is lag behind in order to promote growth which is the
backbone of development. This is due to lack of enough information in the
organization which play a great role in order to meet its objective. The
organization needs to change this situation by looking for bank expert which
play a great role in order to promote banking system.

•Finally, I would like to suggest to Awash Bank of Degem branch have to

work properly to achieve their goals and also to address other problems by
working in cooperation with other organization, especially non-governmental
organization

FEBRUARY,2O24 BY ASHENAFI TOLOSA 27

 END OF MY
PERESENTATION
THANK YOU
FOR YOUR
ATTENTION!!!

FEBRUARY,2O24 BY ASHENAFI TOLOSA 28