Guidance Office

Emotional intelligence is defined as Emotional intelligence is defined as

the ability to understand and the ability to understand and
manage your own emotions, as well manage your own emotions, as well
as recognize and influence the as recognize and influence the
emotions of those around you. The emotions of those around you. The
term was first coined in 1990 by term was first coined in 1990 by
researchers John Mayer and Peter researchers John Mayer and Peter
Salovey, but was later popularized Salovey, but was later popularized
by psychologist Daniel Goleman. by psychologist Daniel Goleman.

More than a decade ago, Goleman More than a decade ago, Goleman
highlighted the importance of highlighted the importance of
emotional intelligence in leadership, emotional intelligence in leadership,
telling the Harvard Business Review telling the Harvard Business Review
, “The most effective leaders are all , “The most effective leaders are all
alike in one crucial way: They all alike in one crucial way: They all
have a high degree of what has have a high degree of what has
come to be known as emotional come to be known as emotional
intelligence. It’s not that IQ and intelligence. It’s not that IQ and
technical skills are irrelevant. They technical skills are irrelevant. They
do matter, but...they are the entry- do matter, but...they are the entry-
level requirements for executive level requirements for executive
positions.” positions.”

Emotional intelligence is defined as Emotional intelligence is defined as

the ability to understand and
manage your own emotions, as well
as recognize and influence the
emotions of those around you. The
Emotional Intelligence 101
Emotional intelligence is defined as the ability to understand and manage your own emotions, as well as recognize and
the ability to understand and
manage your own emotions, as well
as recognize and influence the
emotions of those around you. The
term was first coined in 1990 by term was first coined in 1990 by
influence the emotions of those around you. The term was first coined in 1990 by researchers John Mayer and Peter
researchers John Mayer and Peter researchers John Mayer and Peter
Salovey, but was later popularized by psychologist Daniel Goleman.
Salovey, but was later popularized Salovey, but was later popularized
by psychologist Daniel Goleman. by psychologist Daniel Goleman.
More than a decade ago, Goleman highlighted the importance of emotional intelligence in leadership, telling the
Harvard Business Review, “The most effective leaders are all alike in one crucial way: They all have a high degree of what
More than a decade ago, Goleman More than a decade ago, Goleman
has come to be known as emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter,
highlighted the importance of highlighted the importance of
but...they are the entry-level requirements for executive positions.”
 Learning Objectives EQ 101

To define
emotional
intelligence
and its
importance

To become
more self-
aware

To learn how
to align intent
& impact
 EQ 101

Cannot understand feelings and reactions in

a given situation.

Prone to outbursts of emotion and may act

without thinking.

CHECK Find it difficult to accomplish things.

POINT Find it difficult to understand how your

actions can affect other people.

Have difficulty communicating with other

people, and may find it hard to build or
maintain relationships.
 EQ 101

What is emotional intelligence?

understanding and being empathetic when

expressing our communicating with others
emotions

ability to regulate feelings and use them in part of our psychological structure
our actions (Mayer & Salovey, 1990)
 Four areas of Emotional Intelligence | EQ 101

Self-awareness Social Awareness

1 3

Relationship
Self-management Management
2
4
 Four areas of Emotional Intelligence | EQ 101

Self-awareness Social Awareness

the ability to recognize and understand your moods, the ability to understand the emotional makeup of
and emotions, and drives , as well as their effect on other people , skill in treating people according to
others their emotional reactions (empathy)

social
self

Relationship
Self-management Management
the ability to control or redirect disruptive impulses
and moods, the propensity to suspend judgement – to proficiency in managing relationships & building
think before acting networks, an ability to find common ground and
build rapport
 Self Social
EQ 101

Awareness
Self- Social RECOGNITION
|

awareness Awareness
Four areas of Emotional Intelligence

Who I am
Regulation

Relationship REGULATION
Self-
management Management What I do

How we manage How we handle

ourselves relationships
 Low Emotional Intelligence | EQ 101

Easily Distracted Critical

Glib Picky
Selfish Fussy
Poor Listener Perfectionist
Impulsive

Aggressive Resistance to Change

Demanding Passive
Egotistical Unresponsive
Bossy Slow
Confrontational Stubborn
 High Emotional Intelligence | EQ 101

Assertive Warm
Ambitious Enthusiastic
Driving Sociable
Strong-willed Charming
Decisive Persuasive

Patient Detailed
Stable Careful
Predictable Meticulous
Consistent Systematic
Good Listener Neat
 How to develop emotional intelligence?| EQ 101

Developing
Emotional
Intelligence
 How to develop emotional intelligence?| EQ 101
Sitting upright, eyes closed, Sitting upright, eyes closed,
palms resting on their laps, feet palms resting on their laps, feet
flat on the floor, they listened as flat on the floor, they listened as
course instructor Suzanne course instructor Suzanne
Westbrook guided them to focus Westbrook guided them to focus
on the present by paying attention on the present by paying attention
to their bodily sensations, to their bodily sensations,
thoughts, emotions, and thoughts, emotions, and
especially their breath. especially their breath.
“Our mind wanders all the time, “Our mind wanders all the time,
either reviewing the past or either reviewing the past or
planning for the future,” said planning for the future,” said
Westbrook, who before retiring Westbrook, who before retiring
last June was an internal- last June was an internal-
medicine doctor caring for medicine doctor caring for
Harvard students. “Mindfulness Harvard students. “Mindfulness
teaches you the skill of paying teaches you the skill of paying
attention to the present by attention to the present by
noticing when your mind noticing when your mind
wanders off. Come back to your wanders off. Come back to your
breath. It’s a place where we can breath. It’s a place where we can
rest and settle our minds.” rest and settle our minds.”
The class she taught was part of The class she taught was part of
an eight-week program aimed at an eight-week program aimed at
reducing stress. reducing stress.
Studies say that eight in 10 Studies say that eight in 10
Americans experience stress in Americans experience stress in
their daily lives and have a hard their daily lives and have a hard
time relaxing their bodies and time relaxing their bodies and
calming their minds, which puts calming their minds, which puts.

Practice mindfulness.
Sitting upright, eyes closed, palms resting on their
laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
Sitting upright, eyes closed, palms resting on their
laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
 How to develop emotional intelligence?| EQ 101

S W O T
strengths weaknesses opportunity threat

• It gives self-evaluation. • It focuses on both positive and • It focuses on internal characteristics

negative aspects. and factors that affect opportunities.

1 2 3
 How to develop emotional intelligence?| EQ 101
Sitting upright, eyes closed, Sitting upright, eyes closed,
palms resting on their laps, feet palms resting on their laps, feet
flat on the floor, they listened as flat on the floor, they listened as
course instructor Suzanne course instructor Suzanne
Westbrook guided them to focus Westbrook guided them to focus
on the present by paying attention on the present by paying attention
to their bodily sensations, to their bodily sensations,
thoughts, emotions, and thoughts, emotions, and
especially their breath. especially their breath.
“Our mind wanders all the time, “Our mind wanders all the time,
either reviewing the past or either reviewing the past or
planning for the future,” said planning for the future,” said
Westbrook, who before retiring Westbrook, who before retiring
last June was an internal- last June was an internal-
medicine doctor caring for medicine doctor caring for
Harvard students. “Mindfulness Harvard students. “Mindfulness
teaches you the skill of paying teaches you the skill of paying
attention to the present by attention to the present by
noticing when your mind noticing when your mind
wanders off. Come back to your wanders off. Come back to your
breath. It’s a place where we can breath. It’s a place where we can
rest and settle our minds.” rest and settle our minds.”
The class she taught was part of The class she taught was part of
an eight-week program aimed at an eight-week program aimed at
reducing stress. reducing stress.
Studies say that eight in 10 Studies say that eight in 10
Americans experience stress in Americans experience stress in
their daily lives and have a hard their daily lives and have a hard
time relaxing their bodies and time relaxing their bodies and
calming their minds,
Sitting upright, eyes which
closed,puts
palms resting on their laps, feet flat calming their minds, which puts.
Sitting upright, eyes closed, palms resting on their laps, feet flat on

Accountability
on the floor, they listened as course instructor Suzanne the floor, they listened as course instructor Suzanne Westbrook
Westbrook guided them to focus on the present by paying guided them to focus on the present by paying attention to their
attention to their bodily one The class she taught was part of an bodily one The class she taught was part of an eight week program
 How to develop emotional intelligence?| EQ 101
Sitting upright, eyes closed, Sitting upright, eyes closed,
palms resting on their laps, feet palms resting on their laps, feet
flat on the floor, they listened as flat on the floor, they listened as
course instructor Suzanne course instructor Suzanne
Westbrook guided them to focus Westbrook guided them to focus
on the present by paying attention on the present by paying attention
to their bodily sensations, to their bodily sensations,
thoughts, emotions, and thoughts, emotions, and
especially their breath. especially their breath.
“Our mind wanders all the time, “Our mind wanders all the time,
either reviewing the past or either reviewing the past or
planning for the future,” said planning for the future,” said
Westbrook, who before retiring Westbrook, who before retiring
last June was an internal- last June was an internal-
medicine doctor caring for medicine doctor caring for
Harvard students. “Mindfulness Harvard students. “Mindfulness
teaches you the skill of paying teaches you the skill of paying
attention to the present by attention to the present by
noticing when your mind noticing when your mind
wanders off. Come back to your wanders off. Come back to your
breath. It’s a place where we can breath. It’s a place where we can
rest and settle our minds.” rest and settle our minds.”
The class she taught was part of The class she taught was part of
an eight-week program aimed at an eight-week program aimed at
reducing stress. reducing stress.
Studies say that eight in 10 Studies say that eight in 10
Americans experience stress in Americans experience stress in
their daily lives and have a hard their daily lives and have a hard
time relaxing their bodies and time relaxing their bodies and
calming their minds, which puts calming their minds, which puts.
Sitting upright, eyes closed, palms resting on their Sitting upright, eyes closed, palms resting on their
laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
Manage your emotions. laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
 How to develop emotional intelligence?| EQ 101
Sitting upright, eyes closed, Sitting upright, eyes closed,
palms resting on their laps, feet palms resting on their laps, feet
flat on the floor, they listened as flat on the floor, they listened as
course instructor Suzanne course instructor Suzanne
Westbrook guided them to focus Westbrook guided them to focus
on the present by paying attention on the present by paying attention
to their bodily sensations, to their bodily sensations,
thoughts, emotions, and thoughts, emotions, and
especially their breath. especially their breath.
“Our mind wanders all the time, “Our mind wanders all the time,
either reviewing the past or either reviewing the past or
planning for the future,” said planning for the future,” said
Westbrook, who before retiring Westbrook, who before retiring
last June was an internal- last June was an internal-
medicine doctor caring for medicine doctor caring for
Harvard students. “Mindfulness Harvard students. “Mindfulness
teaches you the skill of paying teaches you the skill of paying
attention to the present by attention to the present by
noticing when your mind noticing when your mind
wanders off. Come back to your wanders off. Come back to your
breath. It’s a place where we can breath. It’s a place where we can
rest and settle our minds.” rest and settle our minds.”
The class she taught was part of The class she taught was part of
an eight-week program aimed at an eight-week program aimed at
reducing stress. reducing stress.
Studies say that eight in 10 Studies say that eight in 10
Americans experience stress in Americans experience stress in
their daily lives and have a hard their daily lives and have a hard
time relaxing their bodies and time relaxing their bodies and
calming their minds,
Sitting upright, eyes which puts
closed, palms resting on their calming their minds, which puts.
Sitting upright, eyes closed, palms resting on their
laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
Develop your self-discipline. laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
 How to develop emotional intelligence?| EQ 101
Sitting upright, eyes closed, Sitting upright, eyes closed,
palms resting on their laps, feet palms resting on their laps, feet
flat on the floor, they listened as flat on the floor, they listened as
course instructor Suzanne course instructor Suzanne
Westbrook guided them to focus Westbrook guided them to focus
on the present by paying attention on the present by paying attention
to their bodily sensations, to their bodily sensations,
thoughts, emotions, and thoughts, emotions, and
especially their breath. especially their breath.
“Our mind wanders all the time, “Our mind wanders all the time,
either reviewing the past or either reviewing the past or
planning for the future,” said planning for the future,” said
Westbrook, who before retiring Westbrook, who before retiring
last June was an internal- last June was an internal-
medicine doctor caring for medicine doctor caring for
Harvard students. “Mindfulness Harvard students. “Mindfulness
teaches you the skill of paying teaches you the skill of paying
attention to the present by attention to the present by
noticing when your mind noticing when your mind
wanders off. Come back to your wanders off. Come back to your
breath. It’s a place where we can breath. It’s a place where we can
rest and settle our minds.” rest and settle our minds.”
The class she taught was part of The class she taught was part of
an eight-week program aimed at an eight-week program aimed at
reducing stress. reducing stress.
Studies say that eight in 10 Studies say that eight in 10
Americans experience stress in Americans experience stress in
their daily lives and have a hard their daily lives and have a hard
time relaxing their bodies and time relaxing their bodies and
calming their minds,
Sitting upright, eyes which puts
closed, palms resting on their calming their minds, which puts.
Sitting upright, eyes closed, palms resting on their
laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
Rediscover your purpose. laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
 How to develop emotional intelligence?| EQ 101
Sitting upright, eyes closed, Sitting upright, eyes closed,
palms resting on their laps, feet palms resting on their laps, feet
flat on the floor, they listened as flat on the floor, they listened as
course instructor Suzanne course instructor Suzanne
Westbrook guided them to focus Westbrook guided them to focus
on the present by paying attention on the present by paying attention
to their bodily sensations, to their bodily sensations,
thoughts, emotions, and thoughts, emotions, and
especially their breath. especially their breath.
“Our mind wanders all the time, “Our mind wanders all the time,
either reviewing the past or either reviewing the past or
planning for the future,” said planning for the future,” said
Westbrook, who before retiring Westbrook, who before retiring
last June was an internal- last June was an internal-
medicine doctor caring for medicine doctor caring for
Harvard students. “Mindfulness Harvard students. “Mindfulness
teaches you the skill of paying teaches you the skill of paying
attention to the present by attention to the present by
noticing when your mind noticing when your mind
wanders off. Come back to your wanders off. Come back to your
breath. It’s a place where we can breath. It’s a place where we can
rest and settle our minds.” rest and settle our minds.”
The class she taught was part of The class she taught was part of
an eight-week program aimed at an eight-week program aimed at
reducing stress. reducing stress.
Studies say that eight in 10 Studies say that eight in 10
Americans experience stress in Americans experience stress in
their daily lives and have a hard their daily lives and have a hard
time relaxing their bodies and time relaxing their bodies and
calming their minds,
Sitting upright, eyes which puts
closed, palms resting on their calming their minds, which puts.
Sitting upright, eyes closed, palms resting on their
laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
Active listening. laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
 How to develop emotional intelligence?| EQ 101
Sitting upright, eyes closed, Sitting upright, eyes closed,
palms resting on their laps, feet palms resting on their laps, feet
flat on the floor, they listened as flat on the floor, they listened as
course instructor Suzanne course instructor Suzanne
Westbrook guided them to focus Westbrook guided them to focus
on the present by paying attention on the present by paying attention
to their bodily sensations, to their bodily sensations,
thoughts, emotions, and thoughts, emotions, and
especially their breath. especially their breath.
“Our mind wanders all the time, “Our mind wanders all the time,
either reviewing the past or either reviewing the past or
planning for the future,” said planning for the future,” said
Westbrook, who before retiring Westbrook, who before retiring
last June was an internal- last June was an internal-
medicine doctor caring for medicine doctor caring for
Harvard students. “Mindfulness Harvard students. “Mindfulness
teaches you the skill of paying teaches you the skill of paying
attention to the present by attention to the present by
noticing when your mind noticing when your mind
wanders off. Come back to your wanders off. Come back to your
breath. It’s a place where we can breath. It’s a place where we can
rest and settle our minds.” rest and settle our minds.”
The class she taught was part of The class she taught was part of
an eight-week program aimed at an eight-week program aimed at
reducing stress. reducing stress.
Studies say that eight in 10 Studies say that eight in 10
Americans experience stress in Americans experience stress in
their daily lives and have a hard their daily lives and have a hard
time relaxing their bodies and time relaxing their bodies and
calming their minds,
Sitting upright, eyes which puts
closed, palms resting on their calming their minds, which puts.
Sitting upright, eyes closed, palms resting on their
laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
Body language. laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
 How to develop emotional intelligence?| EQ 101
Sitting upright, eyes closed, Sitting upright, eyes closed,
palms resting on their laps, feet palms resting on their laps, feet
flat on the floor, they listened as flat on the floor, they listened as
course instructor Suzanne course instructor Suzanne
Westbrook guided them to focus Westbrook guided them to focus
on the present by paying attention on the present by paying attention
to their bodily sensations, to their bodily sensations,
thoughts, emotions, and thoughts, emotions, and
especially their breath. especially their breath.
“Our mind wanders all the time, “Our mind wanders all the time,
either reviewing the past or either reviewing the past or
planning for the future,” said planning for the future,” said
Westbrook, who before retiring Westbrook, who before retiring
last June was an internal- last June was an internal-
medicine doctor caring for medicine doctor caring for
Harvard students. “Mindfulness Harvard students. “Mindfulness
teaches you the skill of paying teaches you the skill of paying
attention to the present by attention to the present by
noticing when your mind noticing when your mind
wanders off. Come back to your wanders off. Come back to your
breath. It’s a place where we can breath. It’s a place where we can
rest and settle our minds.” rest and settle our minds.”
The class she taught was part of The class she taught was part of
an eight-week program aimed at an eight-week program aimed at
reducing stress. reducing stress.
Studies say that eight in 10 Studies say that eight in 10
Americans experience stress in Americans experience stress in
their daily lives and have a hard their daily lives and have a hard
time relaxing their bodies and time relaxing their bodies and
calming their minds,
Sitting upright, eyes which puts
closed, palms resting on their calming their minds, which puts.
Sitting upright, eyes closed, palms resting on their
laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
Develop trust and rapport. laps, feet flat on the floor, they listened as course
instructor Suzanne Westbrook guided them to focus
on the present by paying attention to their bodily one
Resources:

• https://www.medicalnewstoday.com/articles/low-emotional-lintelligence#dealing-
with-low-ei-in-others

• http://transitionalsupport.com.au/transitional-phase/understanding-the-four-areas-
of-eq/
 | EQ 101
Sitting upright, eyes closed, Sitting upright, eyes closed,
palms resting on their laps, feet palms resting on their laps, feet
flat on the floor, they listened as flat on the floor, they listened as
course instructor Suzanne course instructor Suzanne
Westbrook guided them to focus Westbrook guided them to focus
on the present by paying attention on the present by paying attention
to their bodily sensations, to their bodily sensations,
thoughts, emotions, and thoughts, emotions, and
especially their breath. especially their breath.
“Our mind wanders all the time, “Our mind wanders all the time,
either reviewing the past or either reviewing the past or
planning for the future,” said planning for the future,” said
Westbrook, who before retiring Westbrook, who before retiring
last June was an internal- last June was an internal-
medicine doctor caring for medicine doctor caring for
Harvard students. “Mindfulness Harvard students. “Mindfulness
teaches you the skill of paying teaches you the skill of paying
attention to the present by attention to the present by
noticing when your mind noticing when your mind
wanders off. Come back to your wanders off. Come back to your
breath. It’s a place where we can breath. It’s a place where we can
rest and settle our minds.” rest and settle our minds.”
The class she taught was part of The class she taught was part of
an eight-week program aimed at an eight-week program aimed at
reducing stress. reducing stress.
Studies say that eight in 10 Studies say that eight in 10
Americans experience stress in Americans experience stress in
their daily lives and have a hard their daily lives and have a hard
time relaxing their bodies and time relaxing their bodies and
calming their minds, which puts calming their minds, which puts.
Sitting upright, eyes closed, palms resting on their laps, feet flat on the

Any question? floor, they listened as course instructor Suzanne Westbrook guided
them to focus on the present by paying attention to their bodily one
Sitting upright, eyes closed, palms resting on their laps, feet flat on the