Perspektif

Balanced Miaw

Scorecard
Ini Kertas Manajemen Perkantoran
 Kelompok 1
Akmal Ikhsanul M. Rangga Wirayudha
Hamdi
(4122201122) (4122201132)

Fadhil Abbiyu Rabbani

(4122201128)

M. Iqbal Cahyo Agung H.

(4122201125) (4122201145)
 Poin Pembahasan

1 Perspektif Keuangan Dalam 3 Perspektif Proses Bisnis

Balanced Scorecard Internal

2 Perspektif Pelanggan 4
Perspektif Pertumbuhan
dan Pembelajaran
Perspektif Keuangan
Dalam Balanced
Scorecard
 Perspektif
Pelanggan
1 CORE MEASUREMENT
SeperangkatGROUP
indikasi yang mengukur pangsa pasar,
perolehan pelanggan, pelanggan yang dipertahankan,
kepuasan pelanggan, dan kemampuan pelanggan

CUSTOMER VALUE
2 PROPOSITION
Yang harus disajikan perusahaan untuk mencapai Core
Measurement Group yang tinggi, berhubungan dengan
atribut yang disajikan perusahaan dalam produk atau jasa
yang dijual.
Perspektif Proses
Bisnis Internal
Perspektif Pertumbuhan dan
Pembelajaran
TERIMA KASIH
 Problem
Statement
Copy a sticky
note, then wri
te
your thoughts

A systematic way to arrive at a well-

Copy a sticky
note, then write
your thoughts
defined problem statement
 Today's Agenda

1 Introduction to the Session 3 Problem Statement

2 Team Check-in and Icebreaker 4 Summary and Action Items

Introduction

Valerie and Chloe will be our

facilitators for this session.
Valerie
The goal of our session is to turn
chaos into clarity. As facilitators, our
role is to keep the session on track
and to ensure everyone participates in Chloe
the discussion.
Problem Statement Copy and fill in
these sticky notes Copy a sticky Copy a sticky
note, then wri note, then write
with all the issues your thoughts
te
your thoughts
This section can contain background information to give your team you can think of.
greater context on the problem you're trying to solve.

What is the problem? How do we know this How will we know when we've
is a problem? solved this problem?
Summary Action 1 Action 3

1 Write action items Copy a sticky

te
in the boxes. note, then wri
your thoughts

Copy a sticky Copy a sticky

te
note, then wri
te note, then wri
your thoughts your thoughts

Action 2 Action 4

2 Drag your photo under the

action item you want to own.
Copy a sticky
te
note, then wri
your thoughts