1

Chm sc khch hng

HNG DN S DNG CHUYN I GI CC TRN EPG

T ngy 01/5/2011, Qu khch hng c th thc hin vic chuyn i t gi cc hin ti sang 1 trong 4 gi cc mi (MyTV Silver, MyTV Silver HD, MyTV Gold, MyTV Gold HD) ti cc im giao dch gn nht ca VNPT hoc qua giao din mn hnh tivi. Vic chuyn i gi cc qua giao din mn hnh tivi ch cho php Qu khch hng chuyn i t gi cc c mc cc thu bao thp ln gi cc c mc cc thu bao cao hn v c cng tn hiu vi gi cc hin ti ca Qu khch hng (tn hiu SD hoc HD). Cc bc thc hin chuyn i gi cc qua giao din mn hnh tivi: Cch 1: Qu khch hng vo dch v chm sc khch hng la chn mc chuyn i gi cc. Cch 2: Qu khch hng vo dch v Truyn hnh, la chn 01 knh truyn hnh thuc gi cc mi. Sau khong 20 giy, mn hnh tivi s hin th nh sau:

Chm sc khch hng

HNG DN S DNG CHUYN I GI CC TRN EPG

Nu khch hng khng mun chuyn i gi cc th bm phm
OK

, ,
OK

la chn Quay li. la chn

Nu khch hng mun chuyn i sang gi cc mi, bm phm i gi cc. Bc 1: La chn gi cc mi c cng tn hiu vi gi cc hin ti.

Bc 2: Nhp password (password trong mc ny do VNPT cung cp v bn giao cho khch hng khi k nghim thu dch v, qu khch hng chu trch nhim v vic bo mt password trong qu trnh s dng dch v). Nu qu khch hng qun mt khu c th lin h vi 18001255/19001762 hoc VNPT tnh/TP ly li mt khu. nhp password, qu khch vui lng bm phm LOC trn iu khin hin ra bn phm o.

Chm sc khch hng

HNG DN S DNG CHUYN I GI CC TRN EPG

Sau khi la chn gi cc mi v nhp password bm th mn hnh hin th:
OK

thc hin vic chuyn i.

Nu khch hng chn gi cc mi cng tn hiu v c mc thu bao cao hn gi hin ti

Nu khch hng nhp sai mt khu:

Chm sc khch hng

HNG DN S DNG CHUYN I GI CC TRN EPG

Nu khch hng nhp ng mt khu:

Nu khch hng ang thuc gi thu bao c tn hiu SD la chn chuyn sang gi thu bao mi c tn hiu HD (v ngc li) th mn hnh hin th: