SHANNON DAVIS

nicoleshannon85@gmail.com OBJECTIVE To obtain a position in a progressive work environment in the restaurant industry where I can effectively use and enhance my professional chef skills along with my managerial and interpersonal skills. SUMMARY OF QUALIFICATIONS Especially skilled in Customer Service Proven ability to lead others and work well with others Managerial Skills Spanish I; French I EDUCATION B.S. Culinary Management, The Art Institute of Wisconsin, Milwaukee, WI Expected graduation in December 2014 WORK EXPERIENCE Education Management Services 2013 to Present Literary Services Tutor Tutor adults in general education subjects in preparation for taking the GED test. The LOGS Group, Banockburn, IL 1997 to 2011 Customer Service Representative Fannie Mae and Freddie Mac Specialist Foreclosure Trainer Client Liaison Answered customer service calls Developed a Foreclosure Training Manual Trained the incoming foreclosure staff on the process of a foreclosure Worked between the client and the LOGS network offices with respect to communications and state law compliance and client compliance Arthur Andersen, Milwaukee, WI 1994 to 1997 Scheduling Operations Assistant Responsible for scheduling of Audit staffs training, vacation, CPA training and daily inter-offer time. Maintaining and updating Partner and Manager schedules Famous Footwear, Milwaukee, WI Assistant Manager Responsible for overseeing a staff of 5 employees Ensuring efficient and courteous customer service Handling shipping and receiving duties The Wyndham Milwaukee Center, Milwaukee, WI Front Desk Supervisor Responsible for supervising a staff of 10 employees Answering an eight line PBX pone system Booking reservations for future stays 1993 to 1994

1990 to 1993

Taking messages, filing, typing as well as handling any additional guest services

Journal/Sentinel Company, Milwaukee, WI Customer Service Specialist Responsible for servicing the customer; taking complaints, stopping/starting and creating new subscriptions for the newspaper, and handling billing problems.