CHAPTER 5

Non-Verbal Communication

WHAT IS NON-VERBAL
COMMUNICATION

Includes all aspects of communication other

than words
Body Language
Gestures
How we utter words - volume & inflection
Environment - temp & lighting
Objects that affect personal image

5 PRINCIPLES OF NON-VERBAL
COMMUNICATION

1. Is ambiguous
2. Behavior interact with verbal
communication
3. Regulates interaction
4. Establishes relationship-level meanings
in
Responsiveness
Liking
Power

5. Reflex Cultural Values

1. IS AMBIGUOUS

http://www.treeoflifeclarksville.com/
http://janeheller.com/confessionsblog/2011/07/
http://www.cellphone-wallpapers.net/wallpapers/User/7392
http://www.nydailynews.com/life-style/eats/mcdonald-retro-mad-men-inspired-uniforms-mustard-yellow-men-gherkin

2. BEHAVIOR INTERACT WITH VERBAL

COMMUNICATION

http://www.espressoenglish.net/common-collocations-english-verbs-with-body-parts/

EMPHASIS

3. REGULATES INTERACTION

Regulates Speech
Im

done
Now you talk
Dont interrupt

4. ESTABLISHES RELATIONSHIPLEVEL MEANINGS

Responsiveness
Liking
Power

http://www.treeoflifeclarksville.com/
http://www.verbal-communication.com/
http://lankmoody.blogspot.com/2011/03/two-guys-about-to-get-into-scrap-pair.html
http://esciencecommons.blogspot.com/2011/03/key-facts-about-nonverbal-communication.html
http://www.csmonitor.com/Commentary/Opinion/2013/0213/Debate-on-gun-control-should-ask-whether-Congress-has-power-to-regulate

5. REFLEX CULTURAL VALUES

http://4.bp.blogspot.com/-xWGhKmKFV-8/TcXb9JC4sgI/AAAAAAAAACQ/P4ZnjfTCWMo/s1600/cultdiff.jpg

TYPES OF NON-VERBAL
COMMUNICATION

Kinesic (face and body motion)

Haptic (touch)
Physical (appearance)
Olfactory (smell)
Artifacts
Proxemic (personal space)
Environmental Factors
Chronemic (perception and use of time)
Para-language (vocal qualities)

GUIDE LINES TO EFFECTIVE

NON-VERBAL COMMUNICATION

Monitor your non-verbal communication

by.........
Interpret Other's Non-verbal Communication
Tentatively
Personal

Qualifications
Contextual Qualifications

LETS SEE IT IN ACTION

WHAT IS WRONG WITH THIS?

NON-VERBAL COMMUNICATION