KIARA SAINES

1201 Bosworth Drive, Saint Louis, Missouri - 63137 314-602-9988

kiara.saines@yahoo.com
Experienced Guest Service & Sales Professional
Summary

Top performing Guest Service Associate with 5 years experience in Retail Sales & Service and a reputation
for exceeding performance benchmarks. Highly skilled at guest relations and leveraging consultative sales
techniques to upsell products and exceed sales targets. Demonstrated leadership skills as Guest Service
Team Leader. Seeking to apply diverse retail experience to take next career step towards future success
and prosperity.

Skills
Microsoft Word
Used frequently to arrange presentations and materials for events and special
occasions.

Microsoft Excel
Used occasionally to track and source prospective customers and clients

Product Sales
Used frequently to sell "R" Us Loyalty & Credit Cards, Extended Warranties, Online
Orders & Superior Products and Services.

Scheduling & Appointments

Arrange delivery times, pickup times and various other appointments for existing and
prospective guests.

Taleo Recruiting
Used occasionally to assist HR Supervisor with tracking and sourcing of candidates

Conflict Resolution
Used frequently to deescalate guest issues, provide creative solutions in high-tension
situations.

Phone Skills
Used frequently to contact registry customers, schedule appointments and conduct
quality checks.

Typing & Keyboard Skills

65-70 WPM, 10-Key

Work History
2011 - Present

Personal Registry Consultant

Babies "R" Us, Inc., Hazelwood, MO
Demonstrate selling skills by promoting Babies "R" Us products and services including extended
warranties, credit cards and loyalty programs; Create and maintain guests' personal accounts, making
additions and adjustments where necessary; Personally assist expecting mothers with the registry
process, including conducting group instructional sessions; Set up and conduct registry events for
educational purpose; Fulfill and arrange orders for furniture, baby gear and other big ticket purchases;
Handle escalated guest issues as Guest Service Lead; Assist Human Resources Supervisor with sourcing
of candidates; Consistently considered for supervisory positions within store.

2007 - Present

Package Handler
United Parcel Service, Earth City, MO

https://www.visualcv.com/puby_zr2k4c

Prepare trucks for deliveries with organized and efficient loading of vehicles; Utilize tracking software to
accurately track and move boxes to destinations; Brace, pad and support shipments to prevent shifting
and damage; Weigh and measure packages and document information; Met and surpassed productivity
targets and quality standards; Inspected packages for damage and followed handling protocols

Education
2007 - 2008

General Studies
Saint Louis Community College
Attended for one year; general studies and education.

2003 - 2007

High School Diploma

Hazelwood East High School
Graduated with 3.2 GPA; Thespian; Dance Team; Crisis Nursery Volunteer; Offer Letters from University of
Missouri-Columbia & Penn State University.

Accomplishments
2011 - 2016

Employee of the Month

Babies "R" Us
Honored three separate times as Babies "R" Us - Employee of the Month

2013 - 2014

"R" Us Lead & Succeed Program

Toys "R" Us Inc.

Targeted training and development course for prospective management candidates.

2010 - 2015

Safety Captain

United Parcel Service

Honored as Safety Captain for five consecutive years due to consistent safety practices.

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