NOTIFICATION OF CUSTOMER COMPLAINT

Hi All
Please take note that there is a Customer Complaint from STM Muar on
Dented Lead
The defects were observed at LINE and refer below for further details:

Interim Actions

A) Customer Support
Send Sorters : No
Quantity Affected : TBA
Shipment Date : Inv # 1173706
Ship date : 01 Sep 10
All in transit shipment: No in transit shipment

Contain All Inventory at DCI

Area Quantity # of Lots

Finish Goods 0 0
WIP 0 0
Raw 0 0

B) Alert All Area – Internal

• Final QA , Sorting Operation and Etching Operation

D) Retrieve the Retainer Samples and Check for Similar Defects
• On going

E) Conduct Risk Assessments on all lots at Customer End STM Muar

Send sorters to STM Muar to sort the inventory.- No
Results : N/A
Invoice # 1173706
Picklist # 143399
WO # Lot # Etch Date Plate Date Plate Mach Qty
714870 MF1-WI49565A 25/8/10 26/8/10 P80C 22.800
714869 MF1-WI49335D 27/8/10 27/8/10 P80C 27.360 affected lot
714870 MF1-WI49565A 25/8/10 26/8/10 P80C 4.008
714869 MF1-WI49335D 27/8/10 27/8/10 P80C 3.840 affected lot
58.008

Part Details
Stock # : EN101747SASA Cust Part # : 5FT96877
Invoice # : 1173706
Package Type : 28L SOP Matrix 3HI 190X215
Quantity Affected / Lot : TBA / 714869
Pattern / Defect Description : Dented Lead
Manufacturing Date : 27 Aug 2010
Effected Lot # : refer attachment
Quantity Ship : 58.008k
Actual Spec : Not Allowed
Actual Reading : N/A
Problem at Customer End : Dented Lead
Failure Rate : N/A
Failure Rate (after sort) : N/A
Etch/Stamp/Plate Machine : Plate Mach : P80C
Etch/Stamp/Plate Date : Etch Date : 27 Aug 10
Plate Date : 27 Aug 10

Preliminary Findings

A. Retainer Measurement
On going

B. Machine / Production Ledger

• Investigation In progress
C. QA History – Any similar reject
• N/A

D. Customer Database (Lotus Notes) - Any similar reject

• N/A

E. Any Negotiation with Customer - TBA

• Downgrade
• MCF
• Waiver

F. General (Check)
• Stock under AVI - No
• Any other Stock or Part # suspected