JEANNE M.

CLARKE
94 Chestnut Avenue, Floral Park, NY, 11001
em:jeannemclarke@netzero.net H:516-437-8693 C:516-633-9597
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SUMMARY
Detail-oriented professional offering a rich career history. Consistently exhibits self-initiative with an outstanding
blend of decision-making with leadership qualities. Ability to multi-task in a fast-paced environment, set priorities
and meet deadlines. A team player with excellent communication and organizational skills. Committed to
professional excellence and a job well done. Expertise includes:

--Customer Service --Database Maintenance --Special Projects

--Team Player --Leadership --Report Generation
--Problem Solving --Confidentiality --Data Entry

EXPERIENCE
JPMORGAN CHASE BANK, New York, NY

--- Administrative Assistant (1992 – 2004)

• Provided effective administrative support for Market Research department of 5 professionals.

• Screened phone calls, forwarded messages, maintained calendars and scheduled meetings.
• Utilized data entry and typing skills updating custom databases on a daily basis.
• Extensive contact with branch officers, regional staff and senior management.
• As required, gathered information/data, prepared and formatted reports.
• Work well as a team member or independently with the ability to multi-task as necessary
• Ordered supplies, processed bills and assisted in budget planning.
• Troubleshot a variety of challenging and unique office problems
• Produced detailed presentations, reports and custom maps.
• Maintained true confidentiality relating to special projects.
--- Word Processing Administrator (1987-1992)
• Administered to Wang VS systems and resolved hardware issues on a daily basis.
• Provided word processing support and cross-trained 80 users to Word Perfect 5.1 DOS.
• Interfaced directly with Chase management, contractors and sales representatives.
• Implemented approved proposal to acquire new fixed storage and automated backup procedures.
• Trained VS Security Assistant and developed step-by-step Security manual.
--- Secretary (1985-1987)
• Provided phone and administrative support for the MIS department of 8 professionals.

HARCOURT BRACE JOVANOVICH, New York, NY

--- Secretary (11/80-6/85)
• Provided phone and admin support for the school reprint department.
• Processed School Reprint orders using Wang Word Processing.

COMPUTER SKILLS
Software: MSWord2007, MSExcel2007, PowerPoint, Access, Adobe Reader, Lotus Notes
Hardware: Copiers, Fax Machines, Color printers, Scanners and plotters

EDUCATION
Received 25 Service Star Awards at JPMORGAN CHASE for exceptional job performance.
Queens College, Queens, New York (25 credits),.Andrew Jackson HS, St. Albans, New York