Mc lc

1.
2.

3.

4.

5.

6.

7.

Qun l h thng ...........................................................................................5

HiPath Manager E .........................................................................................6
2.1
Ci t HiPath Manager E ..................................................................6
2.2
Ci t phn tr gip HiPath Manager E Help ....................................7
2.3
Login vo HiPath Manager E ..............................................................7
2.4
Kt ni trc tip qua cng V24............................................................7
2.5
Kt ni qua cng LAN .......................................................................10
2.6
Kt ni t xa qua analog modem ......................................................12
2.7
Cc chc nng trn menu chnh .......................................................17
2.8
Cc chc nng c bn trong Transfer............................................19
2.9
Cc bc nng cp HiPath 3000 t V6.0 ln V7.0 ...........................22
Cc bc ci t u tin............................................................................27
3.1
Reset h thng v factory default .....................................................27
3.2
Ci t m nc International ..........................................................27
3.3
Ci t thi gian................................................................................27
License ........................................................................................................28
4.1
Gii thiu chung................................................................................28
4.2
Ci t CLM v CLA .........................................................................28
4.3
Ci t ch dng th 30 ngy......................................................29
4.4
Ci t file license c nh ................................................................30
Kim tra h thng v khai bo card .............................................................35
5.1
Card ..................................................................................................35
5.2
Loadware ..........................................................................................36
5.3
System ..............................................................................................36
5.4
Flag status ........................................................................................37
5.5
Forwarding ........................................................................................37
5.6
Line states.........................................................................................37
5.7
System text .......................................................................................37
5.8
UCD agent ........................................................................................37
Cc ci t chung cho ton h thng ..........................................................38
6.1
Flags .................................................................................................38
6.2
System settings.................................................................................39
6.3
Intercept / attendant ..........................................................................40
6.4
Display ..............................................................................................41
6.5
Flexible menu....................................................................................42
6.6
Speed dialing system ........................................................................42
6.7
Service codes ...................................................................................42
6.8
Texts .................................................................................................42
6.9
Time parameters ...............................................................................42
6.10 Tone and ring types ..........................................................................42
6.11 Daylight saving / DISA ......................................................................43
6.12 Plus product flags..............................................................................43
6.13 LDAP.................................................................................................43
Ci t my nhnh.......................................................................................44
7.1
Station...............................................................................................44
7.2
Key programming..............................................................................45

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8.

9.
10.

11.

12.

13.

14.

7.3
Endpoint hw sw version ....................................................................45
7.4
Fax / Modem .....................................................................................45
7.5
Emergency........................................................................................45
7.6
Gatekeeper .......................................................................................45
7.7
Ci t tnh nng v hin th trng thi my nhnh trong Sationview46
7.8
Ci t OptiPoint 410/420 .................................................................46
7.9
Ci t OptiPoint 410/420 s dng WBM .........................................47
7.10 Ci t OptiClient 150 V5.0/5.1.........................................................47
Cc nhm my nhnh..................................................................................48
8.1
Call pickup ........................................................................................48
8.2
Groups/Hunt groups..........................................................................48
8.3
Team/top...........................................................................................48
8.4
UCD groups ......................................................................................49
Call forwarding trong trng hp my nhnh khng tr li .........................50
9.1
Khai bo lut forwarding ...................................................................50
9.2
Gn lut forwarding cho cc my nhnh...........................................50
Trung k ...................................................................................................51
10.1 Trunks ...............................................................................................51
10.2 Routes...............................................................................................51
10.3 Routing parameters...........................................................................52
10.4 ISDN parameters ..............................................................................52
10.5 Special ..............................................................................................52
10.6 LCOSS..............................................................................................52
10.7 PRI ....................................................................................................52
10.8 IP Trunks...........................................................................................52
10.9 E.164 Table.......................................................................................52
10.10 Khai bo ch cho cc cuc gi n ..............................................52
Cp dch v v nhm ITR.........................................................................53
11.1 Cp dch v .......................................................................................53
11.2 Nhm ITR..........................................................................................54
11.3 My nhnh c quyn chuyn ch ngy/m................................54
11.4 Quyn gi ra sau khi my b kho .....................................................54
11.5 T ng chuyn i ch ngy/m..............................................54
Least Cost Routing...................................................................................55
12.1 Bc 1: Lp bng chun b...............................................................55
12.2 Bc 2: Khai bo bng Dial Rule......................................................57
12.3 Bc 3: Khai bo Route ...................................................................57
12.4 Bc 4: Gn Route cho cc chui s ...............................................58
12.5 Bc 5: Khai bo cp dch v LCR cho my nhnh .........................58
12.6 Bc 6: Kch hot LCR.....................................................................58
12.7 p dng LCR theo lch nh sn........................................................58
Account code ...........................................................................................59
13.1 Checking procedure ..........................................................................59
13.2 Entry procedure ................................................................................59
13.3 Account code lists .............................................................................59
Tnh cc.................................................................................................60
14.1 Format of Call Records .....................................................................60
14.2 CDR System .....................................................................................61

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15.

16.

17.
18.
19.

20.
21.

14.3 LAN settings......................................................................................61

Hp th thoi c bn EVM.......................................................................63
15.1 Bng Mailboxes ................................................................................63
15.2 Additional settings .............................................................................63
15.3 Ci t EVM cho ch in thoi vin t ng ..............................63
HG1500....................................................................................................69
16.1 Ci t a ch IP cho HG1500..........................................................69
16.2 Login vo HG1500 WBM ..................................................................69
16.3 Nng cp, thay i HG1500 Loadware .............................................70
16.4 Ci t v s dng cng c off-line WBM.........................................75
16.5 IP Networking....................................................................................79
Nng cp, thay i phn mm OptiPoint 410, 420...................................82
HiPath Cordless Office .............................................................................86
18.1 Base Station ni trc tip vo card iu khin..................................86
18.2 Base Station ni vo SLC16N v SLCN ...........................................89
IVM...........................................................................................................92
19.1 Ci t IVM .......................................................................................92
19.2 Backup v Restore cu hnh v tin nhn ca cc hp th thoi .......92
19.3 Backup v Restore li cho c nhn ca cc hp th thoi .............94
19.4 Cu hnh IVM cho ch pht nhc ch (MOH) ..............................95
OptiClient Attendant V8............................................................................97
XPhone Entry .........................................................................................101

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1. Qun l h thng
S dng HiPath Manager E
Kt ni trc tip qua cng V24
Kt ni qua cng LAN, s dng card LIM, LIMS hoc HG1500 (ch :
khng dng card LIM, LIMS khi c card HG)
Kt ni t xa, qua analog modem (card IMODN)
S dng my in thoi
C th ci t HiPath 3000 t 2 my nhnh c s my mc nh nh nht
(11, 12 hoc 100, 101)
Bng m ci t: xem ti liu HiPath 3000 V7.0 Service Manual, phn
ph lc A System Programming Codes

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2. HiPath Manager E
2.1 Ci t HiPath Manager E
Unzip file nn -> to ra folder Disk1
Vo Disk 1, chy Setup.exe

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2.2 Ci t phn tr gip HiPath Manager E Help

Unzip file nn _usa.zip -> to ra file asse _usa.chm
Copy file ny vo:
\ Program Files \ Siemens \ HiPath 3000 Manager E \ Help \ usa \

2.3 Login vo HiPath Manager E

User Name mc nh = 31994
Password mc nh = 31994

2.4 Kt ni trc tip qua cng V24

2.4.1 S cp
S dng cng V24 9 chn: cp nullmodem chun
S dng cng V24 25 chn (HiPath 3350/3550):

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2.4.2 Ci t tc truyn v cng COM trn HiPath Manager E

HiPath Manager E -> Options -> Program options -> Communication settings ->
Interface
Gi tr mc nh ca tc truyn l 9600, s dng cng COM 1.
iu chnh baud rate ca HiPath Manager E cho ph hp vi HiPath
3000.
Chn cng COM tng ng vi cng COM ca PC.

2.4.3 Ci t tc truyn trn HiPath 3000

T my nhnh ci t:
*95 -> 31994 -> 31994
22 (system options)
13 (V.24 configuration)
1 (Baud Rate)
iu chnh tc truyn ca HiPath 3000 cho ph hp vi HiPath Manager E

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2.4.4 Thc hin kt ni

Chn Transfer
Chn Direct
Chn Read/write database
Chn System -> PC

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2.5 Kt ni qua cng LAN

2.5.1

Ci t a ch IP cho cng LAN ca HiPath 3000

S dng my in thoi:
*95 -> 31994 -> 31994
22 (system options)
39 (IP-access)
1 (IP-interface) :
nu dng card HG1500, chn 1 (HIP Forwarding)
nu dng card LIM, chn 2 (LIM)
(ch : khng dng card LIM nu c card HG)
2 (IP-address):
v d 192.0.2.5
3 (Subnet Mask):
v d 255.255.255.0
4 (Gateway IP Address): a ch ca Gateway Router
S dng HiPath Manager E kt ni trc tip qua cng V24:
Kt ni vi HiPath 3000 trc tip qua cng V24
Ti CDB t HiPath 3000 sang PC
Chn Settings -> Chn Network -> Chn Basic Settings
Trong IP-access: chn HIP cho HG1500 hoc LIM cho card LIM
Trong LAN inteface: khai bo a ch IP v Subnet mask
Cp nht thay i v ti CDB t HiPath Manager E sang HiPath 3000

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2.5.2 Thc hin kt ni

i a ch IP ca HiPath Manager E PC v cng lp mng vi HiPath
3000
Chn Transfer
Chn IP-HiPath
Trong IP address, nhp a ch IP ca HiPath 3000
Chn Read/write database
Chn System -> PC

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2.6 Kt ni t xa qua analog modem

2.5.1 Ci t modem trn HiPath 3000 Manager E
Chn Options -> Chn Program Options -> Chn Communication settings
Modem setting: chn cc tham s nh trn screenshot (dialing = AT&T, Hang
up = ATH, Reset = ATZ, Init = at&f)
Timer: chn cc tham s nh trn screenshot
Interface: chn cng COM tng ng vi Modem ca PC

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2.5.2 Kim tra card modem (IMODN) trn HiPath 3000

M CDB ca HiPath 3000.
Chn System status -> Chn System-wide -> Chn Cards
Click vo card iu khin (CBCC, CBRC, CBSAP) trong System expansion
hardware.
Kim tra ti Card Data, m bo c card IMODN gn trn card iu khin.

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2.5.3 Kim tra s my nhnh ca modem IMODN

M file KDS ca HiPath 3000

Chn Transfer
Chn Callback connection
Kim tra / thay i s my nhnh ca modem IMODN trong ca s
Integrated modem.

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2.5.3 Thc hin kt ni qua modem

Gn ng in thoi analog dng cho modem ca HiPath Manager E
PC song song vi mt my in thoi analog.
Chn Transfer
Chn Modem
Nhp s in thoi ca tng i xa vo ca s Tel. No.
Chn Read/write database
Chn System-> PC
Modem ca HiPath Manager E PC thc hin cuc gi ti HiPath 3000
Khi cuc gi c tr li (bi in thoi vin hoc in thoi vin t ng
ca HiPath 3000), t my in thoi song song, bm s my nhnh
modem ca HiPath 3000 (v d 841)
Theo di trng thi kt ni ti Out: v In:
Khi kt ni thnh cng, CDB s bt u c ti t HiPath 3000 sang
HiPath Manager E

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HiPath 3000 V7.0

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2.7 Cc chc nng trn menu chnh

2.7.1 File
New: to CDB mi
Open customer database: m CDB file
Save customer database: save CDB ang m vo v tr mc nh vi tn mc
nh\Documents and Settings \ XXXX \ Application
Data \ Siemens \ ManagerE \ LASTLOAD.KDS
Save customer database as: save CDB ang m vo v tr tu chn, vi tn tu
chn
Close customer database: ng CDB
Output customer database: lu CDB file di dng Wordpad
Compare customer database: so snh 2 CDB; lu kt qu di dng Wordpad
Convert customer database: chuyn i CDB t version ny sang version khc
Loading APS texts: thay i text ca APS
Appending database to APS file: tch hp CDB vo APS; s dng trong trng
hp nng cp, thay i phin bn APS
Printer setup: ci t my in
Output MDF map: in s gi u dy (MDF)

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2.7.2 Settings
Cc bc ci t HiPath 3000
2.7.3 System status
Cc bc ci t HiPath 3000
2.7.4 Extra
Start Wizard: Ci t HiPath 3000
Start & HiPath 500 Manager: ch dung cho HiPath 500
Start IP-Access Manager: khai bo a ch IP cho LIM, HG1500
2.7.5 Options
Program options:
- General: mt s khai bo chung
- Save options: khai bo lu tr files
- Communications: khai bo modem cho qun l t xa
- ISDN: ch s dng trong trng hp c PC ISDN card
Delete all number: xo ton b s my nhnh
Call numbers 2-digits:
reset ton b nh s my nhnh v gi tr mc nh
2 ch s (HiPath 33xx, 35xx)
Call number 3-digits:
reset ton b nh s my nhnh v gi tr mc nh
3 ch s (HiPath 33xx, 35xx)
2.7.6 Application
Chc nng ny cho php copy shortcut ca cc ng dng (v d Internet
Explorer, Word, Excel etc.) vo C:\Program Files \ Siemens \ HiPath 3000
Manager E \ Application. Sau , c th kch hot cc ng dng ny trc tip t
Application.
2.7.7 Help
Help contents: ton b thng tin tr gip
Using help: hng dn s dng phn tr gip
About: thng tin v phin bn ca HiPath Manager E
Ch : c thng tin trong phn tr gip, cn copy file tr gip asse _usa.chm
vo: \ Program Files \ Siemens \ HiPath 3000 Manager E \ Help \ usa \

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2.8 Cc chc nng c bn trong Transfer

2.8.1 Read/write database - Ti CDB t HiPath 3000 sang PC v ngc li
T HiPath 3000 sang PC, chn System -> PC
T PC sang HiPath 3000, chn PC -> System
Delta Mode: h thng s ch cp nht nhng thay i tnh t ln ti CDB
gn nht t HiPath 3000 sang PC (bng cch so snh file lastload.kds vi
s liu trong HiPath 3000).
IVM download/upload: ch chn IVM download/upload nu cn ti/cp
nht s liu IVM

2.8.2 Online - S dng HiPath Manager E nh mt my nhnh ci t

S dng bn phm my tnh nhp cc m ci t ging nh lm trn my in
thoi.

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2.8.3 Maintenance
Even log
HiPath 3000 c b m lu tr even log. Even log cho php:
c thng tin
xo
lu tr bn ngoi HiPath 3000 dui dng file text
Cc thng bo li trong HiPath 3000 c chia thnh 3 cp: A (li ca ngi s
dng), B (li lin quan ti bo tr, bo hnh), C (li sn phm). Bo li cp B s
c thng bo trong Even log.

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Restart / Reload
Chc nng ny cho php:
re-start HiPath 3000
re-load card
khai bo qun l t xa cho HG1500
Out of Service
Chc nng ny cho php:
hin th trng thi cng, card (Read data)
kho, m cng (Block, Release selection)
kho, m card (Lock, release card)
Base Station Status
Chc nng ny cho php kim tra trng thi cc DECT Base Station (Read Data)
Trunk Status
Chc nng ny cho php kim tra trng thi cc line trung k (Read Data)
Trunk Errorcounter
Chc nng ny cho php kim tra li trn cc line trung k (Read Data)
Call Monitoring
Chc nng ny cho php theo di on-line trng thi cc cuc gi.
- bt u theo di (Read data -> Start)
- kt thc theo di (Stop)
- lu s liu di dng file text (Save)
Station status
Chc nng ny cho php kim tra hin trng ca mt my nhnh.
V24 status
Chc nng ny cho php theo di trng thi cng V24 hoc Terminal Adapter
trn my nhnh.
Card status
Chc nng ny cho php theo di trng thi cc card trong tng i. Trng thi
card c kim tra 3 giy 1 ln.
EVM/IVM
Qun l hp th thoi c bn (EVM) hoc hp th thoi nng cao (IVM).
2.8.4 Security
Change Password
Chc nng ny cho php thay i password.

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User administration
Chc nng ny cho php khai bo User Name / Password cho ngi s dng
HiPath Manger E vi cc quyn hn khc nhau.
Protocol
Chc nng ny cho php c v lu tr di dng file text ton b cc s kin,
thay i thc hin vi HiPath 3000 t HiPath Manager E hoc my nhnh ci
t.
c, lu tr cc s kin thc hin t ch online (my nhnh ci t,
HiPath Manager E ch on-line), chn Protocol Yes
c, lu tr cc s kin thc hin t ch offline (HiPath Manager E ch
off-line), chn Protocol No

2.9 Cc bc nng cp HiPath 3000 t V6.0 ln V7.0

Ch : nu trong h thng c card HG1500, phi nng cp HG1500 trc khi
nng cp HiPath 3000.
Bc 1: Ti CDB t HiPath 3000 V6.0 sang HiPath Manager E, lu di dng
file kds
Bc 2: Chuyn i CDB V6.0 thnh CDB V7.0
Chn File -> chn Convert Customer Database

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Chn file kds V6.0 lu bc 1 -> chn OK

in tn khch hng -> chn Next

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in loi HiPath 3000, phin bn 7.0, m nc Intenational -> chn Next

HiPath Manager E s t ng to CDB mi cho phin bn 7.0.

Lu CDB 7.0 mi to ra di dng kds file, v d HiPath 3800 V7.0.kds.
Bc 3: Tch hp CDB 7.0 vi APS 7.0
Chn File -> chn Append database to APS file

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Chn file APS V7.0 tng ng vi loi HiPath -> chn OK

Chn file CDB V7.0 to ra bc 2 -> chn OK

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t tn cho file tng hp t CDB V7.0 v APS V7.0 -> chn Save

Bc 4: ti file APS V7.0 bao gm CDB V7.0 t HiPath Manager E sang

HiPath 3000
chn File -> Open customer database
chn loi file cn m l fst
chn file fst tao ra bc 3 -> chn OK
chn Transfer
chn APS Transfer
nhn ln phm APS Transfer -> HiPath Manager E bt u ti file
APS sang HiPath 3000
thi gian thc hin qua cp V24 tc 9600 bps s mt khong
60 pht
sau khi thc hin xong, h thng s t ng khi ng li

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3. Cc bc ci t u tin
3.1 Reset h thng v factory default
n ln phm reset trn card iu khin v gi trong khong 10 giy.
H thng s khi ng li trong khong 3 pht. H thng s c chuyn v m
nc mc nh Germany.

3.2 Ci t m nc International
Bc
thc hin

Nhp s

M t

Thc hin t my in thoi:

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

*95
31994
31994
31994
31994
295
Enter
Enter
21
Enter

Kch hot ch ci t
User name mc nh
Password mc nh
User name mi (ch yu cu i vi ln login u tin)
Password mi (ch yu cu i vi ln login u tin)
Vo ch chn m nc

M International

H thng s khi ng li trong khong 3 pht.

Ch :
Nu cha thc hin cc bc ni trn, khi kt ni vi HiPath 3000 s dng
HiPath Manager E, h thng s thng bo:

3.3 Ci t thi gian

T my nhnh ci t hoc HiPath Manager E ch online:
*95 -> 31994 -> 31994
19 (Display Text Menu)
13 (Time)
14 (Date)
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4. License
4.1 Gii thiu chung
License cho HiPath 3000 c qun l bi cc cng c sau y
HiPath Manager E
Customer License Agent (CLA)
Customer License Management (CLM)
License file gn vi a ch MAC ca card iu khin ca HiPath 3000
Trong trng hp n gin, HiPath Mnager E, CLA v CLM c ci t chung
trn 1 PC.

4.2 Ci t CLM v CLA

Ch : ci CLM trc, CLA sau.
CLM

Unzip file nn CLM_.zip

chy Setup.exe

Unzip file nn CLA_.zip

chy Setup.exe

CLA

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Sau khi kt thc ci t, chy License Management, mn hnh sau y s hin

ra vi Synchronized = 1.

4.3 Ci t ch dng th 30 ngy

Trong trng hp cha c license file, HiPath 3000 c th hot ng trong ch
dng th 30 ngy. Trong thi gian dung th, ton b license s c m. Ht
30 ngy, ton b license s t ng ng li.
Thc hin cc bc sau y bt u ch dng th:
ti CDB t HiPath 3000 sang HiPath Manager E
chn Settings -> chn Licensing
ton b license s c m v hin th trong ct Available trong
bng Grace Period Configuration File; trong , ngy ht hn cng
s t ng hin ra trong ct Expiration Date;
trong bng CDB data, chn ct Assigned; nhp s lng license
cn s dng;
click Apply
Save customer database
ti CDB t HiPath Manager E sang HiPath 3000
HiPath 3000 bt u hot ng trong ch dng th cho ti ngy ht
hn (30 ngy);

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Khi chy ch dng th, trn mn hnh my nhnh (my IP, my digital), s
xut hin dng ch LIC END IN XX DAYS. b dng ch ny:
chn Settings -> chn System Parameters -> chn System settings ->
xo, i dng text ti System branding

4.4 Ci t file license c nh

4.4.1 Kch hot license trn License Management
chy License Management
chn Activate License

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 chn Install local license key on license agent (offline activation)

chn Continue
chn License File -> Browse
chn file license c cp

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 chn Open
chn Activate

Qu trnh kch hot license trn License Management hon thnh. C th

kim tra cc thng tin v license va kch hot bng cc bc sau:
trong License Management, chn Product -> chn HiPath
3000/5000 Vx.0, mn hnh sau y s hin ra vi cc thng tin
bao gm m s license, loi v phin bn HiPath 3000, ngy kch
hot, a ch MAC v.v

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 Pha di HiPath 3000/5000 Vx.0 s hin th ton b cc file

license ca cc h thng khc nhau c kch hot bi License
Management. Chn 1 trong cc file , mn hnh sau y s hin
th, thng bo s lng license c cp:

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4.4.2 Ti license sang HiPath 3000 s dng HiPath Manager E

ti CDB t HiPath 3000 sang HiPath Manager E

chn Settings -> chn Licensing
HiPath Manager E s t ng ng b vi License Management
cc license c cung cp s hin th trong ct Available trong bng
License file for MAC address (thay cho bng Grace Period
Configuration File trong trng hp chy th); trong , ngy ht hn
trong ct Expiration Date s l unlimited;
trong bng CDB data, chn ct Assigned; nhp s lng license cn
s dng;
click Apply
Save customer database
ti CDB t HiPath Manager E sang HiPath 3000
HiPath 3000 bt u hot ng v thi hn vi license c nh

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5. Kim tra h thng v khai bo card

Chn System Status
Chn System-wide

5.1 Card
5.1.1 System type
Hin th loi HiPath 3000
5.1.2 Country version
Hin th m nc
5.1.3 Software version
Hin th phin bn phn mm
5.1.4 Switchover to
Hardware expansion
- chc nng ny dung cho vic thay i, khai bo mi, xo card v
hin th cc card c khai bo trong tng i
- khi click ln mi card trn s t tng i, thng tin lin quan n
card tng ng s hin th trong Card Data
HiPath 3000 V7.0
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khai bo thm card vo khe trng, click vo khe trng -> sau
chn loi card cn thit trong Card Selection -> click ln mi
tn sang phi ; card c chn s t ng hin ra trn trng;
nu khai bo sai, chn reset quay v trng thi ban u
chn Apply cp nht thay i
ch : khng khai bo card mi vo khe b chim; trc khi khai
bo card mi, phi xo card c;
ch : khi khe cn trng, c th gn card mi m khng cn khai
bo; h thng s t ng nhn card mi;
xo mt card, chn Hardware expansion -> click ln card cn
xo -> click ln mi tn sang tri ; h thng s t ng a ra
cnh bo -> chn Yes;

nu khai bo sai, chn reset quay v trng thi ban u

chn Apply cp nht thay i;

Khai bo card mi, xo card t my nhnh ci t hoc HiPath Manager E

ch on-line:
*95 -> 31994 -> 31994
29 (System Details)
4 (Boards)
1 (Card Type)
* (Change)
F3 (Delete)
Hardware expansion
hin th cc card gn trong h thng (khng hin th card
khai bo nhng cha gn)

5.2 Loadware
Hin th thng tin v loadware.

5.3 System
Options:
hin th cc card gn trong khe Option
Sofware version: thng tin chi tit v phin bn phn mm
HW data:
a ch MAC ca card iu khin (a ch ny gn vi license
file ca HiPath 3000)
System-wide flags, MSN or CFW: hin th trng thi call forwarding

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5.4 Flag status

Hin th trng thi on/off ca cc dch v trn mi my nhnh.

5.5 Forwarding
Hin th trng thi call forwarding ca my nhnh.

5.6 Line states

Hin th thng tin v ton b cc line trung k bao gm m chim ng (code),
s th t ca line (trunk), nhm trung k (route), loi trung k (type), loi card
trung k (trunk type), trng thi trung k (trunk status).

5.7 System text

Hin th cc ngn ngh c sn trong h thng.

5.8 UCD agent

Hin th trng thi ca cc thnh vin nhm UCD.

HiPath 3000 V7.0

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6. Cc ci t chung cho ton h thng

chn Setings
chn System parameters

6.1 Flags
6.1.1 Switches
Tt bt cc tnh nng cho ton h thng. Xem m t chi tit trong phn tr gip.
6.1.2 Node number
Khai bo node number.
6.1.3 Transit permission
Feature Transit
Cho php thc hin chuyn cc cuc gi n t bn ngoi (call transfer) ra
ngoi, hoc thc hin call forwarding ra ngoi.
Tie traffic transit
Cho php cc cuc gi n DID transit ra ngoi qua trung k tie-line.
External traffic transit
Cho php cc cuc gi n DID transit ra ngoi qua trung k CO.
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Transit on
Cho php cc cuc gi n forward ra ngoi qua trung k MSI.

6.2 System settings

6.2.1 Customer name, contract number
Tn khch hng; thng tin v hp ng v.v
6.2.2 System branding
- dng text trong ny s hin trn mn hnh cc my nhnh
- trong ch chy th (grade period), dng text s t ng i
thnh LIC END IN XX DAYS
6.2.3 Central codelock
My nhnh khai bo trong ny s c quyn kho m cc my nhnh khc
trong ton h thng.
6.2.4 Key click
Chn on nu mun c ting bip khi n ln phm ca my nhnh. Chn off
b tnh nng ny.
6.2.5 OpenStage Logo
Chn cc biu tng (logo) khc nhau cho my OpenStage.
6.2.6 Hotline
C th gn tnh nng hotline cho nhiu nht 6 my nhnh (trong Stationview ->
Activated features). Sau , kch hot hotline cho mt trong 6 my nh sau:
Hotline
Kch hot 1 trong 6 my.
Off-hook alarm time
C th ci t cuc gi hotline thc hin ngay lp tc sau khi nhc my (offhook = 0), hoc sau mt khong thi gian, v d 5s (off-hook = 5).
Destination call number
S my ch cho cuc gi hotline.
6.2.7 DTMF pulse pause
Khai bo di pulse/pause cho tn hiu DTMF.
6.2.8 DP pulse pause
Khai bo t l pulse/pause cho tn hiu DP.
6.2.9 DID MFC-R2, Number
Khai bo cho DID MFC-R2.
6.2.10 Toll restriction
Digit-by-digit
HiPath 3000 gi tng s mt ra ngoi.
HiPath 3000 V7.0
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End-bloc sending
HiPath 3000 ch ngi s dng kt thc quay s, sau gi ton b chui s.
6.2.11 Cancel consultation
p dng cho my analog: khi thc hin chuyn cuc gi t my A sang my C,
nhn phm Consulatation 1 ln hay 2 ln quay li my A.
6.2.12 Music On Hold
3 la chn cho nhc ch.
6.1.13 Common hold
2 la chn cho trng hp n phm Hold.
6.2.14 CLIP Analog
Chn giao thc CLIP thch hp cho my nhnh analog.

6.3 Intercept / attendant

Trong cc trng hp sau y, cuc gi n t bn ngoi c th c chuyn
n 1 ch chung cho c h thng cho ban ngy, v 1 ch cho ban m. ch
ny c th l mt my nhnh, hoc 1 nhm my nhnh, khai bo trong
Intercept position -> Day / Night.
cuc gi khng tr li
cuc gi n my bn
cuc gi quay sai s
cuc gi quay khng s
cuc gi recall (khng tr li v quay tr li my trung gian)
la chn nhng trng hp cn chuyn ti my intercept, nh du trong
Intercept to intercept position.
Telephone lock intercept
c th ci t nu mt my gi ra ngoi ti 1 ch khng c
php, cuc gi s c t ng chuyn v mt my intercept
s my nhnh c chc nng intercept cho ton h thng trong
trng hp ny c khai bo trong Telephone lock intercept
my nhnh c tnh nng ny, cn nh du Telephone lock
intercept trong Station view cho my nhnh tng ng
Central intercept position: my intercept trung tm cho ton mng
Attendant code
Internal: s quay tt cho cuc gi ni b ti my intercept
External: s quay tt cho cuc gi t bn ngoi (DID) ti my
intercept
Attendant: mt s ci t cho my intercept
Other criteria: mt s ci t cho waiting call
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6.4 Display
6.4.1 Display name / call number
Khai bo cch hin th cuc gi n (s my, tn, s my v tn)
6.4.2 Transfer before answer
khai bo cch hin th cuc gi n trong trng hp y l cuc
gi c chuyn n t mt my nhnh khc, trc khi tr li
chn Transfer by: s my trung gian s hin ln trc khi cuc
gi c tr li
chn Transfer to: s my trung gian s hin ln sau khi cuc gi
c tr li
6.4.3 Automatic recall
cuc gi t my A, ti my trung gian B v c chuyn ti my C
do my C khng tr li, cuc gi quay li my B (recall)
chn Caller: khi quay tr li B, s my A s hin th
chn Transferred destination: khi quay li B, s my C s hin th
6.4.4 Date format
La chn cch hin thi ngy-thng-nm trn mn hnh.

6.4.5 Internal phonebook

Khai bo cc phonebook dung chung trn ton h thng (bng Speed dialing,
LDAP directory)
6.4.6 Caller list, mode
H thng cho php hin th danh sch cc cuc gi nh (missing
call) trn cc my c mn hnh ( kch hot, trong Stationview,
nh du Missed Calls list cho my nhnh tng ng)
C th chn nhng cuc gi no s c a vo missed calls list
(cc cuc gi nh ni b v t bn ngoi, cc cuc gi nh t bn
ngoi, hoc ton b cc cuc gi n)
6.4.7 Call number suppression
c th chn khng hin th s gi n cho cc trung k ISDN
(nh du Call number suppression on). Khi , cuc gi n s
hin ra unknown number.
c th thay unknown number bng Route name (nh du
Route name)
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6.4.8 Switches
chn Call timer display: thi gian cuc gi s hin th trn mn hnh
chn DTMF closed display: khi nhp PIN, cc k t c nhp s c giu
i, thay bng *

6.5 Flexible menu

Cho php chn cu trc menu cho cc my nhnh digital, IP.
C th chn cch hin th ging nh my nhnh ca HiPath 4000
(chn HiPath 4000 menu structure)
C th loi b bi tnh nng khng cn hin th bng cch nh
du tnh nng tng ng trong Making list.

6.6 Speed dialing system

Cho php to bng s quay tt ti 1000 s (m s dch v *7)
Nhp s quay tt, s y , tn vo bng Speed dialing system
destinations
s dng Assign indicies nh s ct s quay tt
c th export bng s quay tt ra ngoi bng Export
c th import bng s c sn t bn ngoi bng Import

6.7 Service codes

cho php hin th, thay i cc m s dng dch v
sau khi khai bo m mi, click Check kim tra nhm m bo
m mi khng trng vi 1 m ang s dng
nu khai bo sai, click Reset tr li trng thi ban u
Substitution cho php khai bo m dng thay cho phm * v #,
trong trng hp my in thoi khng c phm * v #;

6.8 Texts
HiPath 3000 cho php gi text messages gia cc my c mn hnh (m dch v
*68). C th gi text do ngi s dng t to ra (nhiu nht 24 k t) hoc s
dng cc dng text c sn trong h thng.
Cc dng text c sn trong h thng chia lm 2 loi:
Info texts: dng ch ng gi i
Answer texts: dung t ng tr li cuc gi n
Phn ny cho php edit cc dng text dung chung cho ton h thng (10 dng
Info texts v 10 dng Answer texts)

6.9 Time parameters

Cc khai bo v timers cho ton h thng.

6.10 Tone and ring types

Cc khai bo v tones cho ton h thng.
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6.11 Daylight saving / DISA

Set daylight saving time dates
ny dng cho cc nc p dng ch gi ma ng / ma h.
Vit nam khng p dng ch ny, v vy set Starting Year v, v d 2050,
b ch t ng chuyn i gi ma ng / ma h.
Remote use of services
Cc khai bo cho tnh nng DISA, gip ngi s dng c th truy cp t bn
ngoi vo HiPath 3000 thc hin cuc gi i, hoc kch hot cc dch v (v
d call forwarding).

6.12 Plus product flags

Mt s ci t trong trng hp tch hp HiPath 3000 vi cc ng dng bn
ngoi (v d Contact Center, Hospitality).
Message waiting parameters
Cho php la chn phng cch thng bo c tinh nhn:
thng bo bng li ni
thng bo bng tone mi quay s c bit
khng thng bo

6.13 LDAP
Cc khai bo trong trng hp HiPath 3000 truy cp ti LDAP Server bn ngoi,
nhm s dng directory information trn LDAP Server (s my, tn).

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7. Ci t my nhnh
chn Settings
chn Set up station

7.1

Station
khai bo s my nhnh trong ct Call no. v DID
khai bo tn trong ct Name
cc ct cn li hin th trng thi my nhnh, loi my, my nhnh
thuc card no

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7.2

Key programming

Key programming
chn Key programming ci t phm cho my nhnh
nhn ln phm chc nng trn hnh ca my nhnh
chn chc nng tng ng trong Key code
chn 9
c th chn + hoc - gn thm bn phm m rng
Label
chn Label in nhn cho my nhnh
chn Font set phng ch
chn Print in
Type
chn Type khai bo loi my nhnh

7.3

Endpoint hw sw version

Cho php cp nht phn mm OpenStage phone t HiPath Manager E

7.4

Fax / Modem

p dng cho IP Networking

7.5

Emergency

p dng cho SRS (Small Remote Sites)

7.6

Gatekeeper
chn System Client cho cc my IP ca Siemens
chn H323 cho cc my H323

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 chn SIP cho cc my SIP

chn Setup
chn Delete xo my IP phone

7.7

Ci t tnh nng v hin th trng thi my nhnh trong

Sationview

Flag status
tt, bt cc tnh nng cho my nhnh
c th khai bo mt bng tnh nng ri nhn ln phm Apply flag
to gn bng ny cho nhiu my nhnh 1

Activated features
Hin th mt s ci t hin ti ca my nhnh
Groups
Hin th cc nhm Hunt Group, Pickup Group, Team/top v nhm cp dch v m
my ang l thnh vin.
Forwarding
Hin th trng thi Call forwarding ca my

7.8

Ci t OptiPoint 410/420
Log on vi Password mc nh: 123456

HiPath 3000 V7.0

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7.9

trong phn Network, khai bo DHCP (on/off), a ch IP (trong trng hp

khng dng DHCP) v Default route (Default Gateway)
trong phn System, khai bo loi HiPath (v d HiPath 3000 V7.0), a ch IP
ca HG1500 v s my nhnh
Save change
gn cp mng kt ni my in thoi vo mng LAN

Ci t OptiPoint 410/420 s dng WBM

v d a ch IP ca my OptiPoint l 192.0.2.20
s dng Internet Explorer kt ni ti: https://192.0.2.20

7.10 Ci t OptiClient 150 V5.0/5.1

chn Add Login khai bo User name v Pasword

chn Manage -> Settings -> Provider Module
khai bo loi my in thoi ti Device
khai bo loi HiPath, a ch IP ca HG1500 v s my nhnh ti Main
Connection
khai bo Main Network Access

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8. Cc nhm my nhnh
chn Settings
chn Incoming calls

8.1

Call pickup
c th khai bo nhiu nht 32 nhm Pickup

8.2

Groups/Hunt groups
c th ci t cc hnh thc rung chung khc nhau trong bng
Group, ct Type
Linear: rung chung tuyn tnh
Cyclic: rung chung vng trn
Group: rung chung tt c cc my cng 1 lc
RNA: rung chung cng mt lc/ khng c call waiting
MULAP: p dng cho nhm MULAP
Call waiting: rung chung cng mt lc / c call waiting
c th ci t cc kiu bo hiu chung khc nhau trong ct Ring
type

8.3

Team/top
p dng cho cp nhm MULAP

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8.4

UCD groups
p dng cho ng dng Contact Center

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9. Call forwarding trong trng hp my nhnh khng

tr li
c th ci t trong trng hp my nhnh khng tr li, sau
mt khong thi gian nht inh, cuc gi s c chuyn tip
(forward) ln lt ti cc ch l cc my nhnh/nhm my nhnh
v c cc s my bn ngoi
c th ci t lut forwarding ring bit cho cc cuc gi n t bn
ngoi, cho ngy v m, v cho cc cuc gi ni b
chn Settings -> Incoming call -> Call forwarding

9.1

Khai bo lut forwarding

chn Settings -> Incoming call -> Call forwarding
trong bng Call dest. list Definition, c th khai bo nhiu nht
500 lut khc nhau, nh s t 1 ti 500 trong ct No.
khai bo 4 ch trong cc ct t Target 1 ti Target 4
no entry: b qua
external destination: cuc gi s c forward qua trung k
ra my bn ngoi
du * : chnh s my b gi
du ** : ch do ngi s dng t chn
#9: cuc gi s ln lt chung trong ton h thng tr
cc my Executive
cc s my nhnh hoc nhm my nhnh
#201 - #260 hoc #450: nhm UCD
#801 - #816 hoc #864: cc thit b pht thong bo
trong ct Cycles, khai bo thi gian rung chung, mi n v = 5
giy; v d Cycles = 3, c ngha l sau 3x5s = 15s, nu khng c
tr li, cuc gi s chy sang ch tip theo
trong ct SR Target, c th khai bo thm 1 ch, rung chung
song song vi cc ch c chn trong Target 1...Target 4
trong ct SR Type, c th chn SR Target rung chung ngay lp
tc, hoc sau khong thi gian xc nh bi ct Cycle

9.2

Gn lut forwarding cho cc my nhnh

-

chn Settings -> Incoming call -> Call forwarding

trong bng Call dest. list Station assignment, gn lut rung
chung khai bo trn cho tng my nhnh, ring bit cho cc
cuc gi n t bn ngoi cho ngy (ct Day), m (ct Night) v
cho cc cuc gi ni b (ct Internal)

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10. Trung k
chn Settings
chn Lines / Networking

10.1 Trunks
gn line trung k vo nhm trung k (nhiu nht 16 nhm) trong ct
Route; trung k no khng s dng, c th chn None
click vo tng ng trong ct Param ci t mt s tnh nng
cho line trung k
kch hot tnh nng nhn xung o cc, chn Param -> MSI
flags -> Flags -> Silent reversal
kch hot tnh nng t ng kim tra tone mi quay s, chn
Param -> MSI flags -> Flags -> Trunk supervision
kch hot tnh nng DISA, chn Param -> Genral flags -> DISA
day/night

10.2 Routes
khai bo tn cho Route trong Route name (tn mc nh l Trk
Grp 116)
khai bo m gi ra cho Route trong Route prefix

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 trong trng hp cn c Route d phng sao cho khi Route chnh

b ngn, cuc gi s c t ng chuyn qua Route d phng,
khai bo Route d phng trong Overflow route

10.3 Routing parameters

khai bo cc tham s cho Route
nu cn gi i khng ch s my b gi m c m chim ng,
chn Routing parameters -> Routing flags -> Digit repetition on

10.4 ISDN parameters

S dng trong trng hp dng trung k ISDN PRI (DIUN2)

10.5 Special
10.6 LCOSS
S dng trong trng hp Netowrking vi HiPath 4000

10.7 PRI
S dng trong trng hp dng trung k ISDN PRI

10.8 IP Trunks
khai bo s lng ng trung k IP trong Number
khai bo loi trung k IP trong Number
SIP Provider: kt ni ti nh cung cp dch v SIP
IP Trunking: kt ni vi cc h thng HiPath khc qua IP
Trunking (HiPath 2000/3000/4000/8000)
External SIP Registrar: kt ni ti SIP Registrar
External H323 Gatekeeper: kt ni ti H323 Gatekeeper
chn Add, cc line trung k IP s t ng xut hin trong bng
Trunks
chn Delete xo

10.9 E.164 Table

S dng trong trng hp nh s theo chun E.164

10.10 Khai bo ch cho cc cuc gi n

Ci t ch cho cc line trung k, cho ngy v m trong Settings > Incoming calls -> Ringing assignment per line -> Station/groups:
line assignment
ch cho ch ngy: Day call no.
ch cho ch m: Night call no.

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11. Cp dch v v nhm ITR

11.1 Cp dch v
Bc 1: Khai bo cc bng cho php (1-6) v bng cm (1-6)

c th khai bo nhiu nht 6 bng cm v 6 bng cho php

c th khai bo nhiu nht 100 dy s cho bng cm/cho php s 1

v nhiu nht 10 dy s cho cc bng cn li

cc dy s c nhiu nht 7 ch s, bao gm 09, * v #

cc dy s khng bao gm m chim trung k

chn Settings -> chn Class of service -> chn

allowed/denied numbers
Bc 2: nh ngha cc cp dch v (1-15) cho ngy v m

c th khai bo nhiu nht 15 cp dich v khc nhau (COS group)

trong mi cp dch v, c th khai bo quyn hn ring cho tng

nhm trung k gi ra, trong bng Direct trunk access day/night

i vi mi nhm trung k c th chn:

- internal:
+ ch c gi ni b
+ c php gi ra bng bng quay s tt trung tm
+ khng c php nhn cuc gi t bn ngoi
- outward-restricted:
+ ch c gi ni b
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+ c php gi ra bng bng quay s tt trung tm

+ c php nhn cuc gi t bn ngoi
- cc bng cm/cho php: quyn hn quy nh theo cc
bng ny
- unrestricted: gi ra khng hn ch
Ngy: chn Settings -> chn Class of service -> chn COS:day
m: chn Settings -> chn Class of service -> chn COS:night
bng Members hin th nhng my nhnh ang c gn cp
dich v tng ng

Bc 3: Gn cp dch v cho my nhnh cho ngy v m

chn Settings -> chn Class of service -> chn COS:station

11.2 Nhm ITR

C th nhm cc my nhnh, line trung k v cc s trong bng quay s tt vo
16 nhm ITR khc nhau, sau khai bo nhm no c th c php lin gi
ti nhm no, ring bit cho chiu gi i v gi n.
Bc 1: Khai bo nhm ITR
chn Settings -> chn Class of services -> chn Group
assignment
my nhnh: Stations
trung k: Trunks
bng quay s tt: SDS group
Bc 2: Khai bo quyn lin lc gia cc nhm
chn Settings -> chn Class of services -> chn CON matrix

11.3 My nhnh c quyn chuyn ch ngy/m

chn Settings -> class of service -> Overview -> Authorized station
for night service

11.4 Quyn gi ra sau khi my b kho

C th khai bo quyn gi ra sau khi my b kho:
chn Settings -> class of service -> Overview -> Class of service
with active codelock

11.5 T ng chuyn i ch ngy/m

C th chuyn i ch ngy/m bng tay (nhp m *44 t my c quyn)
hoc t ng. khai bo ch t ng:
chn Settings -> Class of service -> auto.night service
dch chuyn chut v gi cn thay i -> chut phi -> chn
Day (mu vng) hoc Night (mu xanh)

HiPath 3000 V7.0

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12. Least Cost Routing

12.1 Bc 1: Lp bng chun b

V d:

HiPath 3000 V7.0

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S gi
i

Nhm
trung k

C cn
tone
gi
khng?

CO Line

909X

09X

CO Line

90X

1710X

7XXX

3XX
4XX

Ngi
s
dng
bm s

Trong
,
m
chim
TK l

9X

Dialed
digits

Dial rule

Route

9-CX

E2A
(Normal)

1
(CO)

9-C09X

E2A
(Normal)

1
(CO)

CO Line

9-C0X

D171E2A
(171)

2
(171)

XXX

Leased
Line

khng

7-XXX

E2A
(Normal)

3
(LN)

khng
c

3XX

IP
Trunking

khng

-3XX

E1A
(IP)

4
(IP)

khng
c

4XX

IP
Trunking

khng

-4XX

E1A
(IP)

4
(IP)

Trong :
Dialed digits:
- 09 (cc s t 09)
- - (du phn cch gia cc trng)
- C (du phn cch gia cc trng ng thi to dail tone gi)
- X (1 s trong cc s t 09)
- N (1 s trong cc s t 29)
- Z (ton b cc s cn li)
Dial rule:
- A (pht i ton b cc s cn li)
- Dn (pht i dy s n)
- En (pht i trng s n)
- Pn (pause 1 khong thi gian bng n n v)
- C (access code; trng hp PBX 1 ni vo PBX 2, PBX 3 v.v)
- S (chuyn i t pht xung sang DTMF)
V d:
- D171E2 = pht 171, sau trng s 2
- D179P1E2 = pht 179, pause 1 n v, pht ton b trng s 2
- E2 = pht i ton b trng s 2
- E2A = pht i ton b trng s 2 v cc trng tip theo
Ch :
c th khai bo nhiu nht 9 du phn cch trng
chiu di chui s ln nht l 32
HiPath 3000 V7.0
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12.2 Bc 2: Khai bo bng Dial Rule

chn Settings -> Least Cost Routing -> Dial Plan
nhn ln phm Dial rules table
nhp cc Dial rule chun b sn vo ct Rule format; khai bo
tn vo ct Rule name
trong ct Procedure c th chn mt trong cc dng text c sn
hoc nh mc nh (Unknown)

12.3 Bc 3: Khai bo Route

chn Settings -> Least cost routing -> Dial plan
trong ca s Route table, chn 1 s cho Route u tin (v d 1)
trong bng pha di, ct Route, chn nhm trung k
trong ct Dial rule, chn mt trong cc Dial rule va khai bo
bc 2
trong ct min COS, chn cp dch v; my nhnh phi c cp dch
v bng hoc ln hn cp dch v c chn mi c th s dng
Route ny
Ch : y l cp dch v cho LCR, khng lin quan ti cp dch v
trong phn Settings -> Classes of service
trong ct Schedule, trng, hoc chn 1 trong cc Schedule t
A ti H)
lm tng t cho cc Route cn li (trong v d bng trong 11.1,
c tt c 4 Route, v vy khai bo cho Route 1, sau lm tng
t cho 2, 3 v 4)
chn Apply

HiPath 3000 V7.0

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 chn Save customer database

12.4 Bc 4: Gn Route cho cc chui s

chn Settings -> Least cost routing -> Dial plan
trong bng pha trn, ct Dialed digits, nhp ton b cc cc chui
s Dialed digits chun b sn
trong ct Route table chn 1 trong cc Route va khai bo
bc 3
trong ct Acc. code, chn Yes/No tu theo c s dng Account
Code hay khng
trong ct COS, nu chn Yes, my nhnh s b hn ch bi cp
dch v khai bo trong phn Settings -> Classes of service; nu
chn No, my nhnh s khng b hn ch
trong ct Emergency, chn Yes nu mun s dng tnh nng
Emergency Numbers
chn Apply
chn Save customer database

12.5 Bc 5: Khai bo cp dch v LCR cho my nhnh

chn Settings -> Least cost routing -> Classes of service
chn cp dch v LCR tng ng cho cc my nhnh

12.6 Bc 6: Kch hot LCR

chn Settings -> Least cost routing -> Codes and flags
nh du Activate LCR
Apply
Save customer database

12.7 p dng LCR theo lch nh sn

khai bo trong Settings -> Least cost routing -> Schedule

HiPath 3000 V7.0

Ci t c bn

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05/2008

13. Account code

Chn System status
Chn Call charges
Chn Account codes

13.1 Checking procedure

No check
-

nu chn no check, h thng s khng kim tra account code;

ngi s dng c th nhp account code bt k;
tuy nhin, nu trong Entry procedure chn nhp account code l
bt buc (Mandatory), no check s khng cn ngha (mc d
chn no check nhng h thng vn kim tra)

List check
-

nu chn list check, h thng s kim tra v ch chp nhn nhng

account code c khai bo trong bng Account code lists
Check number of characters
- h thng s ch kim tra di ca account code (trong
Characters to be checked)

13.2 Entry procedure

-

c th chn account code l bt buc (mandatory) hoc khng bt

buc (optional) cho tng nhm trung k ring bit.
Ch : nu kch hot Least Cost Routing, bng Entry procedure
s b kho, khng thay i c. V vy, nu mun thay i, cn
vo Settings -> Least cost routing -> Codes and flags -> b
nh du trong LCR-flags;

13.3 Account code lists

-

c th khai bo ti 1000 account code, chiu di ti a 11 k t

dng phm Check kim tra m bo account code khng trng
nhau

HiPath 3000 V7.0

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14. Tnh cc
Chn System status
Chn Call charges
Chn Output format

14.1 Format of Call Records

14.1.1 Compressed Output
Khi nh du Compressed output, s liu a ra di dng ngn gn (b du
cch, b header). Nu khng nh du, s liu s a ra di dng y ,
bao gm cc du cch, header.
14.1.2 Last 4 Digits Suppressed
Hin th / khng hin th 4 s cui cng ca s my b gi.
14.1.3 Log Incoming Calls
Ghi / khng ghi cc cuc gi n.
14.1.4 Call duration
Ghi thi gian cuc gi.
Ch : bt buc phi nh du.
HiPath 3000 V7.0
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14.1.5 On Ringing
Trong trng hp ghi cc cuc gi n, nu nh du, thi gian s bt u tnh
t lc my b gi rung chung.
14.1.6 Output MSN
S dng trong trng hp c trung k MSN.
14.1.7 Decimal format
Hin th cuc gi di dng decimal.
14.1.8 Display amounts instead of units
Khng nh du.
14.1.9 Outgoing without connection
nh du nu mun ghi cc cuc gi khng thnh cng.

14.2 CDR System

14.2.1 Output format
Chn V24 trong trng hp nhn cc qua cng V24.
14.2.2 V24 Port
Chn cng V24 tng ng trn HiPath 3000 (V24 1, V24 2)
14.2.3 Customer database printout & Call info
Chn cng V24 cho my in, trong trng hp cn in customer database v call
info.

14.3 LAN settings

HiPath 3000 V7.0

Ci t c bn

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05/2008

 gi s liu CDR ra my tnh cc qua cng LAN, chn Output format = LANTFTP-client.
Sau , trong LAN settings, khai bo a ch IP ca my tnh cc trong
Server1 cho my chnh v Server2 (cho my d phng - nu c). Trong Cycle,
khai bo khong thi gian, v d 10 pht, sao cho c sau mt khong thi gian
, HiPath 3000 gi file CDR sang my tnh cc 1 ln.

HiPath 3000 V7.0

Ci t c bn

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05/2008

15. Hp th thoi c bn EVM

chn Settings
chn Auxiliary Equipment
chn EVM
Ch :

Nhm s trt (hunting group) mc nh cho EVM l 351 (nhm th 2

trong Settings -> Incoming Calls -> Groups/Hunt groups). Nhm ny
bao gm 2 my nhnh o S0 c gn mc nh (trong Settings ->
Setup Stations -> Stations)

15.1 Bng Mailboxes

Mailbox call no.
S my nhnh. EVM c th cung cp hp th thoi cho nhiu nht
24 my nhnh
Name
Tn hp th
Greeting
C th ghi m nhiu nht 2 cu cho cho mi hp th, Greeting 1
cho ngy v Greeting 2 cho m.
Greeting 1, 2: ngui s lun c cho vi cu cho 1 hoc 2
Day/night: ngi gi n s nghe cu cho 1 hoc 2 tu theo ang
HiPath 3000 ang ch ngy hay m
Recording, AutoAttendant
c th la chn hp th thng thng (nh du vo Recording)
hoc hp th in thoi vin t ng (nh du vo Autoattendant)
ci t Autoattendant trong Additional settings -> Autoattendant
Password Reset
password mc nh ca hp th thoi l 1234
nu nh du vo Password reset, password ca hp th s c
reset v gi tr mc nh 1234 sau khi ti CDB t HiPath Manager E
sang HiPath 3000

15.2 Additional settings

Mt s ci t chung cho EVM.

15.3 Ci t EVM cho ch in thoi vin t ng

Bc 1: Kim tra nhm hunting group ca EVM
Mc nh, c 2 my nhnh S0 112 v 113 kt ni HiPath 3000 vi EVM. Kim tra
trong Settings -> Setup station -> Station
HiPath 3000 V7.0
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05/2008

Mc nh, 2 my nhnh ny c nhm vo nhm hunting group 351 vi tn

mc nh VOICEMAIL. Kim tra trong Settings -> Incoming calls ->
Groups/Hunt groups.

HiPath 3000 V7.0

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05/2008

Bc 2: Chn 1 my o lm in thoi vin t ng

V d, chn 170. t tn cho my nhnh 170 l Auto-attendant, trong Settings ->
Setup Station -> Station.

Bc 3: Khai bo hp th 170 l hp th in thoi vin t ng

Trong Settings -> Auxiliary Equipment -> EVM

HiPath 3000 V7.0

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05/2008

Bc 4: Khai bo, nu bm s 0, in thoi vin t ng s chuyn cuc

gi v my trc, v d my 100.
Settings -> Auxiliary Equipment -> EVM -> nhn ln phm Additional Settings ->
chn Automatic attendant.

Bc 5: Khai bo tt c cc cuc gi n my 170 (in thoi vin t

ng) s c chuyn vo hp th thoi ca 170.
Chn mt lut call forwarding ring cho my 170, v d lut s 1, cho c 3 trng
hp Day, Night v Internal, trong Settings -> Incoming calls -> Call forwarding ->
Call dest. list Station assignment

HiPath 3000 V7.0

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05/2008

nh ngha lut s 1: Target 1 = *, Target 2 = 351 (nhm hunting group ca

EVM), trong Settings -> Incoming calls -> Call forwarding -> Call dest. list
Definition

Bc 6: Khai bo cho cc trung k chung v 170

Trong Settings -> Icoming call -> Ringing assignment per line

HiPath 3000 V7.0

Ci t c bn

67-105
05/2008

Bc 7: Ghi m cu cho vo hp th 170 trong EVM

-

t mt my nhnh bt k, v d my 100, gi s hunting group ca

EVM, 351
h thng s yu cu nhp password; nhp password mc nh
1234
nghe hng dn -> bm s 3 vi ln cho ti khi nghe thy
Passowrd for mailbox queries; ti y, i password thnh
1111 ri t my
vn t my 100, gi li vo EVM (351); h thng s hi password;
nhp password 1234;
lc ny h thng s hi s my nhnh; nhp s my 170 (my
nhnh in thoi vin t ng)
bm s 3 vi ln cho ti Day Greeting; ti y, thc hin vic ghi
m cu cho theo hng dn;
lm tng t ghi m cu cho Night Greeting

HiPath 3000 V7.0

Ci t c bn

68-105
05/2008

16. HG1500
16.1 Ci t a ch IP cho HG1500

s dng cp nullmodem ni cng COM PC vi cng V24 trn HG1500

s dng Hyper Terminal kt ni vi HG1500
iu chnh Bits per second ca Hyper Terminal = 38400

Log on
User name (mc nh):
31994
Password (mc nh):
31994
xut hin du nhc: vxTarget>
get write access
set ip address xxx.xxx.xxx.xxx (v d: 192.0.2.9)
set ip subnet yyy.yyy.yyy.yyy (v d: 255.255.255.0)
save configuration
reset

16.2 Login vo HG1500 WBM

Ch :
chy WBM cn ci cc thnh phn sau:
+ Microsoft Internet Explorer V5.5 hoc 6.0
+ Java 2 (TM) with Java PlugIn2 (SUN) V1.3.1 hoc 1.4 (c th
download t SUN download)
+ XML Parser 3.0 (SP4) from Microsoft (c th download t
Microsoft download)

HiPath 3000 V7.0

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v d a ch IP ca HG1500 l 192.0.2.9
s dng Internet Explorer kt ni ti: http://192.0.2.9:8085
Log on
User name (mc nh):
31994
Password (mc nh):
31994

16.3 Nng cp, thay i HG1500 Loadware

Chun b loadware file ca HG1500
- loadware file ca HG1500 c ui dng .inst
- card HG1500 ca HiPath 33xx, 35xx (HXG) s dng chung mt loadware
file; card HG1500 ca HiPath 3800 (STMI) s dng loadware file ring;
- lu sn loadware file cn ti sang HG1500 trong PC
Ci t TFTP Server
- ci FTP Server
- chn TFTP Server
- chn Configure TFTP Server
- khai bo trn TFTP Server ng dn ti loadware file
- TFTP Server ch sn sang ch yu cu truyn file

HiPath 3000 V7.0

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05/2008

Kt ni TFTP Server v HG1500 qua mng LAN

- ni TFTP Server v cng LAN 1 ca HG1500 vo mng LAN
- vic truyn loadware file gia TFTP Server v HG1500 s c thc hin
qua mng LAN
Kt ni PC vi HG1500 qua cng V24
- s dng cp V24 chun ni cng COM ca HG1500 vi cng COM ca
PC
- trn PC, chy Hyper Terminal, 19200-8-N-1
- reboot HG1500 (tt, bt ngun hoc reboot t my in thoi lp trnh)
- trn mn hnh s xut hin waiting for HDLC clock \

HiPath 3000 V7.0

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ch cho ti khi trn mn hnh xut hin Press any key to stop autoboot

nhn mt phm bt k, HG1500 s chuyn sang ch BOOT CLI Mode

Tip theo l cc bc hon thnh qu trnh nng cp, thay i loadware

Bc 1: Format b nh flash ca HG1500
- nhn phm y format b nh flash ca HG1500; vic xo b nh flash
v format s thc hin trong khong 5 pht;

Bc 2: Khai bo cc tham s Boot Parameter

- nhn phm c

HiPath 3000 V7.0

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ln lt khai bo cc tham s nh sau:

boot device
: emac0 (c ngha l boot qua cng LAN)
processor number : 0 (khng i)
host name
: <optional:name of host where TFTP server runs>- khng
cn khai bo
file name
: HG...inst (tn loadware file; phi khai bo tn file chnh xc
nh file lu trong TFTP Server!!!)
inet on ethernet (e) : <a ch IP ca HG1500 bao gm c subnet mask di
dng heximal (v d 192.1.110.132:ffffff00; trong 255 i
dng heximal s l ff; v vy 255.255.255.00 s thnh
ffffff00)>
inet on backplane (b)
: khng cn khai bo
host inet (h)
: <a ch IP ca TFTP Server> - khai bo ng a ch IP
ca PC trn ci TFTP Server
gateway inet (g)
: <optional: IP-address of the default gateway for reaching
the host> - khng cn khai bo nu khng c Gateway
user (u)
: khng cn khai bo
ftp password (pw) (blank = use rsh): khng cn khai bo
flags (f)
: 0x80 (c ngha l s dng TFTP)
target name (tn)
: <optional: logical name of HG1500> - khng cn khai bo
startup script (s)
:
other (o)
: emac
-

nhn phm z save cc khai bo va thc hin

Bc 3: Ti Loadware File t TFTP Server sang HG1500

-

nhn phm w
nhp cc tham s sau y:

HiPath 3000 V7.0

Ci t c bn

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05/2008

Input a new suffix SW_IMAGE.x:

New image name: SW_IMAGE.001 ok (y/n)?

Attached TCP/IP interface to emac0.

Attaching network interface lo0... done.
Loading...

1
y

h thng bt u truyn file t

TFTP Server sang HG1500; c
th theo di qu trnh truyn file
trn mn hnh TFTP Server;

Sau khi vic truyn file kt thc, mn hnh sau y s hin ra:

Bc 4: Reboot HG1500 v kch hot loadware mi

-

khi vic truyn file thc hin xong, nhn phm w reboot HG1500 v
kch hot loadware mi

HiPath 3000 V7.0

Ci t c bn

74-105
05/2008

HG1500 s t ng reboot v chy vi loadware mi

c th bt u ci t cu hnh HG1500 hoc ti file cu hnh sn c

16.4 Ci t v s dng cng c off-line WBM

Chy cng c off-line WBM
-

c th thc hin vic khai bo cu hnh HG1500 trn cng c off-line

WBM (khng cn c HG1500)
chy wst.exe

HiPath 3000 V7.0

Ci t c bn

75-105
05/2008

chy Internet Explorer

kt ni ti http://xxx.xxx.xxx.xxx:8085, trong , xxx.xxx.xxx.xxx l a ch
IP ca PC

log-in (user name = password = 31994)

M file cu hnh ca HG1500 trn off-line WBM

-

lu sn file cu hnh ca HG1500 trn PC

trn off-line WBM, chn Maintenance -> Configuration -> Configuration
Data -> Load to Gateway -> Load via HTTP -> chn Browse -> chn
Load
ti file cu hnh t PC sang off-line WBM (qua HTTP)

HiPath 3000 V7.0

Ci t c bn

76-105
05/2008

HiPath 3000 V7.0

Ci t c bn

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05/2008

chn Reset

mn hnh DOS s t ng ng li
ng Internet Explorer
chy li wst.exe v Internet Explorer (http://xxx.xxx.xxx.xxx:8085)

HiPath 3000 V7.0

Ci t c bn

78-105
05/2008

16.5 IP Networking
Sau y l cc bc cho cu hnh c th nh trn s sau:

Cu hnh trn HiPath Manager E

- kch hot knh B license
- khai bo a ch IP cho HiPath 3000 v HG1500
- khai bo s my nhnh trong di 1XX
- khai bo Node Number (Node ID) trong Settings > Network > HiPath
5000 RSM/AllServe parameter
- khai bo s lng knh B cho IP Networking trong Settings -> Lines /
Networking -> IP Trunks -> trong ca s Number, khai bo s knh B v
chn kiu kt ni l IP Trunking -> nhn phm Add -> cc knh IP
Networking s t ng hin ra trong ca s Trunks
- nh du Ebable gateway resourses

HiPath 3000 V7.0

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05/2008

khai bo nhm trung k (Route) trong Settings -> Lines / Networking ->
Trunks Routes Routing Parametters nh i vi cc line trung k
thng thng
khai bo Least Cost Routing trong Settings -> Least Cost Routing (xem
phn 12 ca ti liu ny: Least Cost Routing)
cp nht cc khai bo t HiPath Manager E sang HiPath 3000
thc hin cc bc tng t cho Node 2

Cu hnh trn HG1500 WBM

-

log-in vo HG1500 WBM ca Node 1 (http://xxx.xxx.xxx.xxx:8085) (User

name = Password mc nh = 31994)
chn Explorers -> Voice Gateway -> PBX -> Nodes
nhn chut phi -> chn Add PBX Node -> OK: Node 1 s c to ra
chn Nodes -> 1 -> chut phi -> chn Edit IP Addresses
+ LAN Trunking Protocol: chn SIP-Q
+ HXG Gatekeeper Board 1: nhp a ch IP ca HG1500 ca Node
1 (192.168.74.11)
+ nh du Alive Mornitoring
chn Apply -> OK

chn Nodes -> Routing -> chut phi -> chn Add Call Addresse
nhp cc tham s:
+ Node number: 1
+ Station number: 1

HiPath 3000 V7.0

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+ Service: Voice
nhn Apply -> OK
lm tng t khai bo Node 2
nhn phm Save (hnh Floppy Disk) lu li ton b cu hnh
lm cc bc tng t trn WBM ca HG1500 ca Node 2

HiPath 3000 V7.0

Ci t c bn

81-105
05/2008

17. Nng cp, thay i phn mm OptiPoint 410, 420

Chun b software file ca IP phone
- phn mm ca OptiPoint 410, 420 c lu di dng file c ui .app;
ch : cc loi OptiPoint 410, 420 khc nhau s dng cc software file
khc nhau (file cho 410, 420 Entry, Economic, Eco Plus, Standard,
Advance; file HFA hoc SIP)
- nu l file nn, unzip v ch s dng file c ui .app
- lu file phn mm (c ui .app) trong PC
Ci t FTP Server
- ci FTP Server
- chn FTP Server
- chn Configure FTP Server
- chn hoc khai bo mi Profile Name (v d: service)
- khai bo User Password trong Set/Change users password (v d:
service)
- khai bo ng dn n file phn mm
- khai bo quyn hn trong This user can:
- Save Profile -> OK -> OK
- FTP Server ch sn sng ch yu cu truyn file

HiPath 3000 V7.0

Ci t c bn

82-105
05/2008

Ci t trn IP phone
- login vo WBM ca IP phone (v d a ch IP ca IP phone l
192.168.254.10, WBM link s l: https://192.168.254.10)
- Admin Password mc nh l: 123456
- trn HFA phone, chn File Transfer ; trn SIP phone, chn File
Transfer and phone download settings
HFA phone

SIP phone

HiPath 3000 V7.0

Ci t c bn

83-105
05/2008

khai bo a ch IP ca FTP Server

khai bo FTP Account Name, User Name v FTP Password
khai bo tn file y , v d 420std_HFA_V5_R4_6_0.app
chn Download Application

HFA phone

SIP phone

HiPath 3000 V7.0

Ci t c bn

84-105
05/2008

IP phone s t ng re-boot
trn mn hnh IP phone hin ln: transferring file -> programming
image -> file transferring successful
trng thi truyn file cng th hin trn FTP Server
sau khi vic truyn file kt thc, re-boot my IP phone v khai bo li cu
hnh cho IP phone (loi/phin bn HiPath 3000, a ch IP ca my, a
ch IP ca HG1500, s my v.v...)

HiPath 3000 V7.0

Ci t c bn

85-105
05/2008

18. HiPath Cordless Office

18.1 Base Station ni trc tip vo card iu khin
-

HiPath 3300, 3350: nhiu nht 3 digital port (Up0), 3 x Base Station BS4,
16 x my DECT
HiPath 3500, 3550: nhiu nht 7 digital port (Up0), 7 x Base Station BS4,
32 x my DECT

Lp t Base Station
- kim tra m bo c card CMA trn card iu khin ca HiPath 33xx /
35xx
- gn Base Station BS4:
+ c th ni nhiu nht 1 cng Up0 trn mt BS4
+ trn BS4 c 8 im ni: im 1 v 8 khng s dng; cng Up0 s
c ni vo cp tip im s 2-3
- bt ngun tng i
- ti file kds t HiPath 3000 sang HiPath Manager E
- vo Settings -> Cordless -> System-wide, nhp m s CMI vo ca s
System ID:
+ m s CMI bao gm 8 k t di dng HEX
+ m s CMI c cp khi mua HiPath Cordless Office
+ nu khng c m s CMI, c th s dng m s mc nh
12345678

HiPath 3000 V7.0

Ci t c bn

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05/2008

kch hot s lng License cn thit cho cc knh BS4 (License c nh

hoc Licence cho thi gian dng th - Grade Period)
ti file kds t HiPath Manager E sang HiPath 3000
kim tra m bo n xanh l cy trn Base Station BS4 sng lin tc
+ ch : nu cha nhp CMI Code (CMI code gi tr mc nh
00000000), n mu trn Base Station s sng nhp nhy v
Base Station khng hot ng;
+ ch : nu License cho BS4 khng c kch hot ng, n
mu trn Base Station s sng nhp nhy v Base Station
khng hot ng;

ng nhp my DECT
- ti file kds t HiPath 3000 sang HiPath Manager E
- vo Settings -> Cordless -> SLC
+ h thng s t ng to ra 12 my DECT
+ t thm 12 my ri nhn phm Mobile code default; 12 Moble
Code s c to ra trong ct Mobilecode;
+ nu cn khai bo nhiu hn 12 my DECT, nhp s lng my
cn khai bo thm vo ca s bn cnh phm ADD, ri nhn phm
ADD; s lng my khai bo thm s t ng hin ra km theo
Mobile Code;
+ nu mun xo, t thm phn cn xo ri nhn phm Delete
Portable Parts
+ s Ext. (trong ct Call Number) v s Mobile Code tng ng
(trong ct Mobilecode) s c dng ng nhp my DECT

HiPath 3000 V7.0

Ci t c bn

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05/2008

trn my DECT, chn Menu -> Settings -> Register;

chn Base Station (Base 1, Base 2 v.v)
nhp s Mobile Code tng ng vi s my nhnh ca my DECT
ch : tm dng y cha bm OK !!!
t mt my Digital c mn hnh:
+ nhp *942
+ nhp code mc nh 19970707
+ nhp s my nhnh ca my DECT
quay sang my DECT, bm OK
my DECT s bt u ng nhp v s ng nhp xong trong khong 3-5
giy

Ch :
Nu mun thay i code mc nh 19970707 thnh mt s khc, v d
00000000, thc hin cc bc sau y:
- t my lp trnh: *95 -> 31994 -> 31994 -> 36 (cordless) -> 4 (change the
cordless code) -> reset the code to 00000000;

HiPath 3000 V7.0

Ci t c bn

88-105
05/2008

18.2 Base Station ni vo SLC16N v SLCN

-

HiPath 3550: nhiu nht 1 x SLC16N, 16 x Base Station, 64 x my DECT

HiPath 3800: nhiu nht 4 x SLCN, 64 x Base Station, 250 x my DECT

Lp t card SLC v Base Station

- kim tra m bo c card CMS trn card iu khin ca HiPath 3550 hoc
3800
- gn card SLC16N, SLCN
- gn Base Station BS4:
+ c th ni nhiu nht 3 cng SLC trn mt BS4
+ trn BS4 c 8 im ni: im 1 v 8 khng s dng; 3 cng SLC
s c ni vo 3 cp tip im s 2-3, 4-5 v 6-7
- bt ngun tng i
- ti file kds t HiPath 3000 sang HiPath Manager E
- vo Settings -> Cordless -> System-wide, nhp m s CMI vo ca s
System ID:
+ m s CMI bao gm 8 k t di dng HEX
+ m s CMI c cp khi mua HiPath Cordless Office
+ nu khng c m s CMI, c th s dng m s mc nh
12345678

kch hot s lng License cn thit cho cc knh BS4 (License c nh

hoc Licence cho thi gian dng th - Grade Period)
ti file kds t HiPath Manager E sang HiPath 3000

HiPath 3000 V7.0

Ci t c bn

89-105
05/2008

kim tra m bo n RUN (xanh l cy) trn card SLC sng lin tc
+ ch : nu cha nhp CMI Code (CMI code gi tr mc nh
00000000), n FAIL mu trn card SLC s sng nhp nhy v
card khng hot ng;
kim tra m bo n xanh l cy trn Base Station BS4 sng lin tc
+ ch : nu License cho BS4 khng c kch hot ng, n
s sng v Base Station khng hot ng

ng nhp my DECT
- ti file kds t HiPath 3000 sang HiPath Manager E
- vo Settings -> Cordless -> SLC
+ h thng s t ng to ra 16 my DECT vi 16 Mobile Code
tng ng
+ nu cn khai bo nhiu hn 16 my DECT, nhp s lng my
cn khai bo thm vo ca s bn cnh phm ADD, ri nhn phm
ADD; s lng my khai bo thm s t ng hin ra km theo
Mobile Code;
+ nu mun xo, t thm phn cn xo ri nhn phm Delete
Portable Parts
+ s Ext. (trong ct Call Number) v s Mobile Code tng ng
(trong ct Mobilecode) s c dng ng nhp my DECT

trn my DECT, chn Menu -> Settings -> Register;

chn Base Station (Base 1, Base 2 v.v)

HiPath 3000 V7.0

Ci t c bn

90-105
05/2008

nhp s Mobile Code tng ng vi s my nhnh ca my DECT

ch : tm dng y cha bm OK !!!
t mt my Digital c mn hnh:
+ nhp *942
+ nhp code mc nh 19970707
+ nhp s my nhnh ca my DECT
quay sang my DECT, bm OK
my DECT s bt u ng nhp v s ng nhp xong trong khong 3-5
giy

Ch :
Nu mun thay i code mc nh 19970707 thnh mt s khc, v d
00000000, thc hin cc bc sau y:
- t my lp trnh: *95 -> 31994 -> 31994 -> 36 (cordless) -> 4 (change the
cordless code) -> reset the code to 00000000;

HiPath 3000 V7.0

Ci t c bn

91-105
05/2008

19. IVM
19.1 Ci t IVM
-

ti cu hnh IVM t HiPath 3000 sang HiPath Manager E

khai bo cho tng Mailbox: Settings -> Auxiliary Equipment -> Integrated
Voicemail
khai bo chung cho ton h thng: Settings -> Auxilariy Equipment ->
Integrated Voicemail -> nhn phm Additional Settings
khai bo a ch IP cho cng LAN ca card IVM trong Additional Settings > Network Parametter

19.2 Backup v Restore cu hnh v tin nhn ca cc hp th thoi

Backup
- kt ni HiPath Manager E PC v card IVM qua mng LAN
- trong HiPath Manager E, chn Transfer -> chn IP IVM -> nhp a
ch IP ca card IVM -> nhn phm Maintenance

HiPath 3000 V7.0

Ci t c bn

92-105
05/2008

nhn phm Execute file operation, mn hnh sau y s hin ra:

chn ng dn lu file backup bng cch nhn ln phm PC file

tu theo yu cu, c th chn Messages, All mailboxes; ch : nu
chn Messages cho All mailboxes, thi gian Backup v Restore s c
th ti nhiu gi (tu theo s lng/ di tin nhn)
nhn phm Read: IVM->PC: h thng bt u Backup theo ng dn
khai bo; thng tin c lu di dng file c ui .tar

Restore
- thc hin cc bc tng t nh Backup; nh du Write File -> Restore
- trong PC file, chn ng dn ti file cn Restore (file c ui .tar)
- nhn ln phm Read: IVM -> PC: s liu bt u c truyn t IVM
sang PC

HiPath 3000 V7.0

Ci t c bn

93-105
05/2008

19.3 Backup v Restore li cho c nhn ca cc hp th thoi

Backup
- ch : cn Backup v Restore ring cho tng Mailbox
- thc hin cc bc ging nh 19.2
- nh du Greeting
- trong Mailbox Selection chn Mailbox cn Backup
- nhn ln phm hnh Floppy Disk
- khai bo ng dn cho file Backup

Restore
- lm tng t nh khi Backup;
-

nhn ln phm

HiPath 3000 V7.0

Ci t c bn

(bn cnh phm Floppy Disk)

94-105
05/2008

19.4 Cu hnh IVM cho ch pht nhc ch (MOH)

Cc bc cu hnh
-

c th chn ra mt trong s cc knh IVM pht nhc ch

nhc ch di dng file .wav s c lu trong hp th thoi tng ng
vi knh IVM
ti file kds (bao gm c cu hnh IVM) t HiPath 3000 sang HiPath
Manager E
vo Auxiliary Equipment -> Ext. connection -> trong ca s External
MOH, nhp s my nhnh ng vi knh IVM chn;
ch : s my nhnh (knh IVM) ny khng c nm trong Hunting
Group ca IVM!!!
trong Auxiliary Equipment -> Integrated voicemail (IVM) -> khai bo
mailbox MOH ng vi s my nhnh v gn cho mailbox ny COS = 17;
upload cu hnh t HiPath Manager E sang HiPath 3000
nhc ch s bt u c pht ra t file . wav lu trong mailbox MOH

Ti file nhc .wav t PC sang IVM

-

thc hin cc bc ging nh trong 19.3

chn mailbox MOH

bn cnh Greeting 1 (day), nhn phm

HiPath 3000 V7.0

Ci t c bn

95-105
05/2008

browse file .wav trong PC

nhn phm PC -> IVM Delta -> OK
file . wav s bt u c ti t PC sang IVM

HiPath 3000 V7.0

Ci t c bn

96-105
05/2008

20. OptiClient Attendant V8

Gii thiu chung
- OptiClient Attendant V8.0 c h tr bi HiPath 3000 V7.0 (khng c
h tr bi cc phin bn HiPath 3000 thp hn V7.0)
- cn c license cho OptiClient Attendant V8.0 trn HiPath 3000 V7.0
- OptiClient Attendant V8.0 c ci trn PC v lin kt vi my in thoi
IP bn qua cng LAN hoc my in thoi Digital qua cng USB/COM
Ci t trn HiPath 3000 V7.0
- kch hot license trn HiPath 3000 cho OptiClient Attendant V8.0
Ci t trn my IP bn
- my phi s dng a ch IP tnh
- trn my IP phone, vo Configuration -> System -> Password :
khai bo Password (v d : 123456)
- vo WBM ca IP phone (v d, nu a ch IP ca my l 192.168.254.10,
link ca WBM s l https://192.168.254.10) -> Administrator (Administrator
Password mc nh l 123456) -> System -> Port Control -> kch hot tnh
nng CTI

Ci OptiClient Attendant V8 trn PC

- MS Windows 2000 Professional, XP, Vista
- ti thiu 50Mbyte free HDD space
- ci t OptiClient Attendant V8.0
- kt ni PC vo mng LAN
HiPath 3000 V7.0
Ci t c bn

97-105
05/2008

Cc ci t trn OptiClient Attendant V8.0

Vo File -> Software Settings
Telephone settings :
- khai bo cch kt ni (kt ni vi IP-phone qua LAN, vi Digital phone
qua USB/COM)
- a ch IP, s my, password ca IP phone (Password trng vi Password
khai bo trn IP Phone)

Khai bo bn phm BLF

HiPath 3000 V7.0

Ci t c bn

98-105
05/2008

Khai bo mu sc cho cc trng thi khc nhau ca my nhnh

Khai bo cc phm chc nng trn bn phm PC

HiPath 3000 V7.0

Ci t c bn

99-105
05/2008

Khai bo danh b in thoi in t

- c th la chn mt trong 4 danh b: MS-Outlook, Lotus Notes, Open
LDAP hoc Internal Book

Kim tra trng thi my nhnh

HiPath 3000 V7.0

Ci t c bn

100-105
05/2008

21. XPhone Entry

Gii thiu chung
- XPhone l ng dng CTI chy trn MS Windows, kt ni vi HiPath 3000
qua TAPI Service Provider
- c 2 loi TAPI Service Provider:
+ nu PC kt ni trc tip vi my in thoi, s dng Callbridge
Collection
+ nu PC khng kt ni trc tip vi my in thoi, s dng TAPI
120 Service Provider
- XPhone v HiPath TAPI V2.0 c cung cp min ph cho ti a 6 ngi
s dng
- c th kt ni qua card LIM; s lng ngi s dng ti a l 6
- nu kt ni qua HG1500, s lng ngi s dng ti a hn ch bi
dung lng tng i, tuy nhin cn mua license cho CSTA Message
Dispatcher (CMD) nu s ngi s dng > 6
Kt ni trc tip

Kt ni khng trc tip (nhiu nht 6 XPhone)

HiPath 3000 V7.0

Ci t c bn

101-105
05/2008

Kt ni khng trc tip (ln hn 6 XPhone)

Cc tnh nng chnh

- Gi i: to ra Phone Book (vi y a ch, e-mail v.v) ri gi trc tip
t Phone Book; khi cuc gi c kt ni, cc thng tin ny s t ng
pop-up trn mn hnh, cho php xem, sa i lc ang thc hin cuc gi
- Gi n: khi c cuc gi n, thng tin ca ch gi (nu c lu trong
Phone Book s pop up ln mn hnh; c th nhn cuc gi t PC hoc
my in thoi;
- Call Log: ton b thng tin v cc cuc gi i, gi n, missing call v.v
c lu li;
HiPath 3000 V7.0
Ci t c bn

102-105
05/2008

Cc tnh nng khc: Consultation Call, Deflect Call, Hold Call;

Nu cn cc tnh nng cao cp hn nh: Conference, Toggle, tch hp
vi MS Outlook / Lotus Notes, cn mua license cho XPhone Standard;

Ci t HiPath TAPI V2.0

- ci HiPath TAPI V2.0 trn PC
- cu hnh HiPath TAPI V2.0:
+ Start -> Control Panel -> Phone & Modem Options -> Advanced > chn HiPath TAPI 120 V2.0 -> Configure
+ System = LIM
+ Call number = s my nhnh ca ngi s dng
+ Name = tn ngi s dng
+ IP Address = a ch IP ca HiPath 3000
- restart PC

HiPath 3000 V7.0

Ci t c bn

103-105
05/2008

Ci t XPhone Entry
- ci XPhone Entry
- khi kt ni thnh cng, trn mn hnh XPhone s hin ra s my nhnh v
tn ngi s dng (khai bo trong HiPath TAPI)
- to Address Book:
+ tick ln All address books
+ chn Address book entry
+ chn New Entry -> nhp s liu

HiPath 3000 V7.0

Ci t c bn

104-105
05/2008

HiPath 3000 V7.0

Ci t c bn

105-105
05/2008