Laura O’Brien

83 Malton Road Email: obrien_l@hotmail.com

Phibsborough, Dublin 7 Telephone: 087 515 6822

OBJECTIVE: Customer Service

To find a position where I can utilise my skills in the areas of sales and customer
service.

EDUCATIO: Retail Studies Certificate

FETAC Level 4
IT Smithfield

Leaving Certificate
Honours in Visual Art, Geography and Biology
Smithfield College

EMPLOYMET: Hopscotch, Dublin 6

March 2004 Café Assistant Manager
onwards In my current position I assist the café manager in supervising up to six
employees. I am involved in overseeing and ordering stock.

I make coffees and prepare food. I am also involved in customer service and sales
activities and responsible for ensuring that customers are served in a friendly and
timely manner.

Aug 2002 - Snap Printing, Dublin 2

Feb 2004 Customer Service Assistant
In my role at this busy printing service, I was responsible for advising customers
on printing options, taking orders and handling cash.

I also dealt with longer term clients of the store and ensured they received a
satisfactory service.
 Emer Kelly

76 Pearse Street, Dublin 2

emer_kelly@gmail.com

086 878 5453

RETAIL & SALES PROFESSIOAL

EXPERIECE

SALES ASSISTAT, Katies Clothing, Dublin 2005-Present

Responsibilities:
Sales and till
Customer assistance
Managing stock
Maintaining window displays and general neatness of the store

CAFÉ ASSISTAT, Bad Manors, Dublin 2004-2005

Responsibilities:
Serving customers
Preparing food and beverages
Clearing tables and washing dishes

EDUCATIO
Leaving Certificate 2003 – Wicklow Grammar School
Honours in Visual Art

HOBBIES
Painting and Sculpture
Bikram Yoga

References Available Upon Request

 AFRICAN NAME
3 Haywood St • Raelagh, Dublin 6 • africanname84@gmail.com • 085 873 6558

PROFESSIONAL EXPERIENCE
JONES MENSWEAR – Dublin 4 2004 to Present
Assistant Store Manager
I am currently employed in this menswear shop where I am responsible for both customer
service and behind the scenes management.
• Liaise with suppliers
• Support owner in supervision of staff
• Manage promotional window displays and the display of products throughout the store
• Responsible for handling customer queries, complaints, returns etc.

CENTRA – Lucan 2002 to 2004

Deli and Sales Assistant
As Deli and Sales Assistant at this convenience store I ensured prompt, efficient service was
delivered to customers.
• Taking orders and serving customers
• Sales and till
• Ordering stock as necessary
• Resolving customer difficulties and complaints

EDUCATION AND TRAINING

FETAC Certificate in Retail Studies

(Level 4)
City Centre Training Centre – Dublin 1

Leaving Certificate
(3 honours, 4 passes)
St Mary’s Raelagh

OTHER SKILLS
I also speak French and Igbo