St.

Paul University Dumaguete

ST. PAUL UNIVERSITY SYSTEM

St. Paul University Dumaguete
College of Business and Information Technology

Narrative Report
in
Tour Operations Practicum

Jessica Marie P. Emperado

Bachelor of Science in Tourism

Mrs. Pamela Uy, MBE

Instructor

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ACKNOWLEDGEMENT

I would like to thank to all people who helped me in

accomplishing my On-The-Job Training and with all gratitude, I
dedicate this to all of you guys.

A delightful thanks to Ms. Fortugaleza (Chairman of

HRM-T Department), for allowing us to have these summer class
or known as our On-The-Training as a major part requirements.I
would also to give this special thanks to Ms. Fortu as my practicum
adviser for this On-The-Job Trainee for Tourism. For the guides and
advices during our down moments in our training thanks motivating
us to do something better although there’s this minor problem but we
actually surpass it.

To my family, my ever-supporting mother, Corazon

Emperado, my aunties, Donna, Alma and Aileen Emperado
Thanks for the financial support and unconditional love and care.

To my fellow companion students during my practicum

training, Erlyn De Dera, I enjoyed every piece of it being with you g
for the jokes. We’ve been through a lot.

To Mrs. Germalyn Café Zerna and Ms. Kaizsah Kelsey

Vincoy. You’ve all been considerate to assist us during our stay in the
office. Thank you for all the things that you’ve taught us. And most I
want to give thanks for the organization of Provincial Tourism Office
that gives me the opportunity to be an OJT student.

And lastly, to my Almighty God, thank you for the guidance,

strength, power of mind, protection and skills. All of these, I offer to
you.

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TABLE OF CONTENTS
I. Title page………………………………………………………………………………….…….....1
II. Acknowledgement……………………………………………………………………….……...2
III. Table of Contents………………………………………………………………………………..3
IV Introduction…………………………………………………………………………………...…4
IV. Establishment/Company Profile………………………………………………………….5-9
A. Name and Location
B. Mission/Vision/Philosophy
C. Ownership/Management
D. Organizational Chart
E. Outstanding Characteristics of Establishment
III. Work/Department Assignment.………………………………………………...………10
VII. Summary of Findings......................................................................................1
A. Organizational Structure
B. Operation Systems and Procedures
C. Equipment, Manpower-Scheduling Work Method Styles of Communication
D. Work Atmosphere and Interpersonal Relation
E. Use of Material Resources
F. Sanitation Procedures/Practices

V. Recommendation

VI. Conclusion

VII. Bibliography

VIII. Annex

A. Pictures
B. Application Letter and Resume
C. Certificate of Training
D. CompanyEvaluation
E. Self-Assessment Evaluation
F. Daily Time Record

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INTRODUCTION
The knowledge of a student gained from the college professors
are not enough when only learned by pure imagination. That is why
an internship or the so-called OJT (On-the-Job Training) is created.
This serves as a way that gives students a chance to apply the lessons
learned from the school. It also aids the students to achieve relevant
knowledge and skills through the actual experience in working in the
field of their profession. Thus, the workplace and the field serve as a
new venue of learning for the student.

For Hemispeheres Travel and Tours which is located

atChateau Francisca Bldg. North Road, St. Paul’s Highway,
Dumaguete City who willingly accept a student trainee, OJT program
provides them additional manpower without expecting salary to pay
back. Student trainees can bring fresh ideas, and if even given such
opportunity to speak their minds freely, they may be able to contribute
significantly in brainstorming sessions that will possibly help for the
productivity of the company.

Generally, while training the interns, supervisors who are Mrs.

Germalyn Café Zerna and Ms. Kaizsah Kelsey Vincoy in fact
also teaching the process of guiding the trainees stretches their
patience, develops tourism skills and makes them more sensitive to
the needs and mind set of the younger generation. The course of
supervision also teaches them how to share what they know and be
receptive to questions. Hence, the internship also becomes an avenue in
training for future employees and managers.

As a trainee, we are required to be trained for a basic work such

as making itineraries,packages and book ticket etc. which is
supervised with Ms. Kaizsah Kelsey Vincoy, she taught us to be
disciplined and guiding us in making itineraries and packages and
also to book ticket.

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ESTABLISHMENT / COMPANY PROFILE

History

Name and Location

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Hemisphere travel and tours is one of the agencies in Dumaguete located

at Chateau Francisca Bldg. North Road, St. Paul’s Highway Dumaguete.
Cater’s tourist accommodation, packages, airlines ticket, passport/visa
processing.

Vision
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 Promote a culture of tourism among local residents

 Make tourism products better and more reasonable
 Improve accessibility of travel destinations
 To come up with quality suggested tours, adequate production of
provincial brochures, maps, other advertising nd tourism
promotional materials, to pull vast visitor traffic to the Province
 Increase recognition of tourism as an effective and efficient tool
towards socio-economic development of Negros Oriental
 Shall be tasked to monitor and regulate the industry in the areas of
security, transportation, health and sanitation and implementation of
such rules and regulations which may be necessary for the running of
a healthy tourism industry

Mission
The provincial tourism office charged with responsibility to encourage, sell,
promote, spearhead means and tools, to bring-in tourism traffic to the
province of Negros Oriental, as well as generate foreign currency and
employment, to benefit the local economy, improve the lives of locals,
enhance and preserve its culture and protect the environment.

The Provincial Tourism Office shall at all times ensure the safe, convenient,
enjoyable and treasured stay and travel of foreign and local visitors in
Negros Oriental.

Ownership / Management
The one-hectare property is owned by the late governor Emilio Macias. The
office is managed by the local government unit.

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Organizational Chart

SP Committee on Dr. Emman

Tourism, Culture and
Hon. Roel Ragay Degamo
the Arts Provincial Governor Tourism Council

Mr. Erwin Macias

Tourism Consultant

Mrs. Myla Mae Bromo-Abellana

Senior Tourism Operations Officer

Mrs. Ma. Antonia S. Mascardo Mrs. Amielyn Delima

Mrs. Cheryl Maxino Communications
Standards & Statistics
Mr. Jimmy Deposoy
Mrs. Lorraine G. Ebuen SNV & Revenue Generation
Mr. Ruvilu Lumacao
Planning & Product Development Mrs. Maricon M. Suarez
Mrs. April Sta. Ana
Mrs. April Joy Lamis Ms. Kathleen Montuerto
Mr. Bobby Villasis Mr. Jac Señagan
Mr. JB Aguilar Ms. Jean Bana
Mr. Al Brian Macapagal Visitors Bureau
Marketing & Promotions
Mr. Raymond Patrimonio
Ms. Maricel Paglumutan Mr. Frankie Omnos
Mr. Raldy Garcia Ling-ling
Administrative & Support Services Drivers

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Outstanding Characteristics of the Establishment

The village is incomparable to any other souvenir shop in the country ranking top
among such shops as the Aproniana in Bohol, Boracay Souvenir Shops, Cheding in
Iligan. To appreciate the creativeness and artistic works of the Negrenses, vising
Sidlakang Negros village is highly recommended to Tourists and travelers within the
province

Recommendation
I highly recommend St. Paul University Dumaguete for those
students who would like to be part of growing paulinian organization. This
school will surely give you much accommodation with the specific
course/tracks you want. Guide you in every part of your journey. They will
give you an excellent experience in which field such as Tourism/HRM. Like
us students of tourism they give us or we experience early trainee to
become more capable of doing our specific duties to become more
responsible individual in the future.

Since we are part of the On-The-Job Trainee of Hemispheres Travel

and Tours we were exposed in terms of making itineraries, dealing different
customers foreign or locals which will enhance our confidence and skills in
terms of tour operators.

I highly recommend Hemispheres travel and tours for those wishing

to book ticket,visa/passport processing, avail tour packages and
accommodation. It will surely give you the best service you want. They
offers advice on destinations, plan trip itineraries, and make travel
arrangements for clients.

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Conclusion
There’s no place like having an On-The-Job Training. It will definetly
change you to become a better person. Going out to your comfort zone to
experience life must be better if there’s an establishment or knowing that
the school you’ve trusted was always at my side to guide or shall I say
helping you to become an successful individual in the future. That’s why we
are very much greatful being a Paulinian that we are having an trainee as
early as we don’t expect because other school they didn’t let their student to
experience an On-The-Job Trainee as early like us.

We all know that in real world there’s always an difficulties in dealing

different people that’s why we are having this OJT to be corrected and know
what was wrong with our attitude or our working performance. Our
experienced was very far from real world if your gonna compare it. This was
a very good example to change it in the future we are thankful to be guided
with this attitude and I now aware what was my mistakes.

Knowing that I’ve completed my 225 hours felt better. After how
many weeks in having the On-The-Job Trainee finally I’ve accomplished
my task. After all the hardwork we proudly say that we did it. We have now
a motivation, confidence and skills to be showed off knowing that we
already experience and encounter the real world of Tourism industry.

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Documentation

Front view of Sidlakang Negros

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Inside the Office

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Working at the Office like making a brochures

This photo taken when these group of tourist asks to

take a photo with them together with the staff of PTO

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The day after Independence day together with

the Miss Negros and 1st runner up
Independence day Celebration

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Usherette during Independece day

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Photo Exhibit

@Robinsons

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Meeting about
Tourism Educators of Negros oriental & Siquijor

Buglasan Meeting
Conference

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