Dawn Arnold

d4wn4rnold@gmail.com  (937) 825-6568

Professional Work History

January 2017-Present Program and Subject Area Supervisor

Tutoring Services | Wright State University

 Investigate and carry out recruitment methods that appeal to a broad audience of qualified
applicants
o Accomplished initial goal of increasing the diversity of well-qualified applicants
o Progressing toward a level of staff diversity which mirrors our user base
 Participate in selection and on-boarding for 115 academic success staff positions annually
 Monitor staff performance during formal observations and via user satisfaction surveys
 Advise employees of employer expectations and methods to enrich performance
 Create and deliver online and face to face content for employee orientations, certification
trainings, and staff development workshops
o Initiated changes in training and other employee relations which helped to
increase employee retention by 5% in 2017 and 26% in 2018
 Structure training sessions and ensure they are in compliance with requirements of the
accrediting body of our staff certification
 Develop non-monetary employee incentives
 Organize and direct employee appreciation and promotional events for the department
 Collaborate with other members of the organization to manage and improve success
initiatives inside and outside of the department
 Interpret and apply university policy and legal guidelines to appropriate situations
 Draft and implement assessment plans to provide outcome ratings for multiple programs
 Analyze data to determine trends and areas for improvement with regard to user and
employee satisfaction as well as program efficacy
o Manage a program where participants’ rate of improved GPA is 60% higher than
the rate experienced by non-participants
o Refined policy to minimize negative effects reported by 6% of respondent users
and 50% of respondent staff members when surveyed about a recent policy
change
 Produce proposals and reports based on qualitative, quantitative, and scholarly research
 Maintain awareness of developments in the fields of human resource management and higher
education

July 2013-January 2017 Office Manager

Academic Success Centers | Wright State University

 Performed supervisor functions for front desk staff of 8 people

 Developed and delivered content for employee training
o Database software implementation
o Customer service training
o Peer Leader and office staff orientations
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o Classroom attendance tracking software and hardware

 Maintained program websites
 Managed the budget for front desk staffing and supplies
 Designed and distributed assessment reports for student success initiatives
 Collaborated with other campus offices to implement data tracking processes

July 2007-July 2013 Administrative Specialist

University Writing Center | Wright State University

 Composed procedural manuals and interpersonal training for student employees

 Created schedules, tracked attendance, and approved time for 35-40 student tutors
 Configured and maintained the University Writing Center database
 Initiated, tracked, and reconciled purchases of supplies and equipment
 Planned annual training event for all Writing Center student employees
 Worked on special projects as assigned by the Director

June 2006-July 2007 Real Estate Agent

Irongate Realtors | Beavercreek, Ohio

 Negotiated the terms of purchase contracts based on clients’ best interests and desires
 Provided superior service and representation of my clients to all stakeholders
 Communicated with clients and potential clients regarding the purchase or sale of real estate
 Contracted with tradespeople to perform work at properties
 Recognized financing options and circumstances when alternative financing might exist
 Delivered property assessments, including value estimates, to investors/clients

March 2002- May 2005 Business & Real Estate Paralegal

Dysinger, Stewart & Downing, LLC | Tipp City, Ohio

 Discussed organizing business entities; intellectual property rights; various types of

contracts, including applications of the Uniform Commercial Code; litigation rules and
customs and other legal processes with attorneys and clients
 Drafted correspondence to clients and other agencies
 Performed 42 year title histories on properties which were subjects of clients’ potential
investments
 Created purchase contracts, deeds, mortgages, notes, bills of sale, corporate meeting minutes,
title reports, pleadings, filings, and discovery packages by attorney direction
 Processed collection letters for clients
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Education

May 2019 Master of Education, Leadership Studies

Wright State University

December 2013 Bachelor of Science, Business

Wright State University

June 2003 Associate of Applied Science, Business

Sinclair College

Software and Technology Proficiencies

Microsoft Office  Pivot Tables  Google Suite  Windows/Mac  SPSS  Databases and
Management Information Systems  PeopleAdmin  Learning Management Systems  Skype
 Social Media: Snapchat, Instagram, Facebook, Twitter

Professional Development

Introduction to SQL Data Management Career Development Facilitator Training

Center for Business Analytics National Career Development Association
University of Cincinnati Dayton, Ohio

Customer Service Training Skills Mobilizing & Maintaining Energy in Your

Academic Impressions Organization
Denver, Colorado Organizational Effectiveness Lecture Series
Dayton, Ohio

Active Memberships

Society for Human Resource Management

Ohio College Personnel Association