DEPARTMENT OF TOURISM

Office of Industry Manpower Development

TERMINAL REPORT
(To be accomplished by Project Officer)

TITLE OF SEMINAR : TOURIST RECEPTION AND GUIDING

TECHNIQUES

Beneficiary: RTAA MEMBERS Location: Antipolo, Rizal

Training Activity: Tourist Reception and Date and Venue: August 1-3, 2019 at
Guiding Techniques Loreland Farm Resort, Antipolo, Rizal

Fund Source: Number of Hours: 24 hours

Training Provider Company (if applicable): Trainer’s Name:

Ms. Maria Dolores Salamanca

Total Number of Participants: 30 Male: 4 Female: 26

1. Nature and Scope of Program (Mga katangian at Saklaw ng Workshop)

Please put check (Pakilagyan ng Tsek)

Needs
Improvement
Excellent Very Good Good

a) Course Objectives /

b) Course Expectations /

c) Duration of the Program /

d) Selection of Topics /

e) Activities /

f) Usefulness to job /

2. What are your comments on the following? (Ano po ang inyong mga komento sa
mga sumusunod?) Please putcheck (Pakilagyan ng Tsek)

Needs
Improvement
Excellent Very Good Good

g) Program Staff/ Secretariat /

h) Materials and Handouts /

i) Training Venue/ Facilities /

j) Food /

k) Activities /
 3. Over-all Evaluation of the Course. Please put check (Pakilagyan ng Tsek)

Excellent Very Good Good Needs Improvement

/

4. Did the speakers meet your expectations (Naabot po ba ng tagapagsalita ang

inyong inaasahan?)

Name of Speakers/ Topic

4= Excellent, 3= Very Good, MS. MARIA

2= Good, 1= Needs DOLORES
improvement SALAMANCA

a) Was the subject 4

discussed very useful?
b) How well did the speaker 4
present the topic?
c) How well did the speaker
conduct class discussion 4
and satisfy inquiries?

d) What is your overall rating 4

of the resource speaker?

OTHER COMMENTS
(Please enumerate all the comments submitted by the participants in bullet form)

 We learned a lot in this seminar. We’re surely apply what we do here and share
our knowledge in our establishments.
 The speaker was very credible and knows what she is talking about.
 Very satisfied. Great deliberation from Ms. Dolly.
 Looking forward for a foreign language seminar and training.
 Thank you, DOT!

**no other comments to follow**

OVERALL ASSESSMENT OF THE TRAINING

Good Practices Problems Encountered Recommendations

(if any)

 Program staffs  The rainy weather  Having an alternative

were all became hindrance activity aside from the
prepared for doing the walking tour so that the
 Participants walking tour on the program and topics must
were handled third day of the still be implemented.
very well seminar.  The venue must be
because they  Electricity lost on prepared when they
are all attentive the first day of the encounter electricity
and obedient seminar problem like having a
  Humorous and generator to use instead
well of waiting the electrician
experienced to fix what’s wrong in the
speaker current.

Will this activity be repeated? Yes, or No? Why?

Yes, because it received great feedbacks and it is very useful to all travel agencies
and other tourists’ operators for them to offer what they’ve learned to have a proper
and well deliberation of itineraries and activities to all of their clients.

What are the next steps?

Continue to conduct this kind of seminar/training and add up more lectures which are
related to tour guiding so that all the learnings will continue to disseminate to others as
the time pass by.

Attachments (Check all that apply)

_/__Copy of Program
_/__List of Participants
___Monitoring and Observation Protocol for Training Programs
___DOT Training Monitoring: Hotel & Resort Grantees
___DOT Training Monitoring: Industry Associations & Community Based
Organizations
___DOT Training Monitoring: Consortia & Professional Associations

Submitted by Noted by
Position Position
Office Office
Date Date
DAY 1

a. Morning Prayer led by Mr. Gilberto Cruz, officer of RTAA

b. Philippine National Anthem led by Ms. Catherine of RTAA

c. Discussion of the House rules and Overview of TISP by Ms. Karen May Bartolome

d. Introducing the resource speaker by Ms. Bartolome

 e. Discussion of Ms. Dolly about
Tour guiding as a profession and
Tour guiding and Presentation
Techniques

f. Ending the first lecture with a

group photo of the participants
with the speaker.

DAY 2

a. Second day discussion of Ms. Dolly about the Effective Customer Service

b. Warming up before starting the

oral presentation of the participants
 c. End of the second day of seminar

DAY 3

a. Awarding of certificate to the 3 days resource speaker, Ms. Dolly Salamanca

b. Awarding of certificate from

RTAA to Ms. Karen May Bartolome
and Ms. Dolly Salamanca
c. Awarding the top presenters on the oral presentation of the seminar held on the second day.

d. Ending the seminar with a group picture of all the participating member of RTAA, DOT Team,
and Ms. Dolly Salamanca