Desmand whitson

7423GroveoakDr, Orlando, Fl 32810 - (407)523-5097 (H) - Desmandhakeem@yahoo.com

Cell # 321-682-9444

MEDICAL OFFICE PROFESSIONAL

Dedicated and highly motivated medical office professional with experience in healthcare,
demonstrating consistent achievement of objectives, strong customer service skills, and commitment
to organizational goals.

Education
Benjamin L. Hooks Job Corps 2016
Certification : Medical Administration Assistant
Memphis, TN, Us
From 9/15-2/16
in a 6 month Vocation Tech School
I Obtained A certification in Medical Administration/Office Assistant
Granted by the American Medical Certification Association (AMCA)

Relevant Experience
LOGISTICS
Devised medicine and procedures information booklets for patient's education.
Ability to perform basic medical tasks; taking vitals, preparing medicine concoctions, collecting
samples and filling out prescriptions.
Comply with federal, state, and company polices, procedures, and regulations.
Code documents according to company procedures.
Reconcile, note, and report discrepancies found in records.

CUSTOMER SERVICE/ADMINISTRATIVE

knowledge of principles and processes for providing customer and personal services, including
customer needs and assessments, meeting quality standards for services, and evaluation of
customer satisfaction.
Schedule appointments for patients.
Communicated effectively in diverse environments.

CERTIFICATES/AWARDS

Medical Administration Assistant Certification

OSHA Safety Certification
Basic Exel Office Certification
Keyboarding Certification
Microsoft Word Processing Certification
Powerpoint Office Certification
Basic Math Office Proficiency and Assessment Certification
Certified Guest Customer Service Professional
Community Service Award

Core Knowledge & Skill Areas:

Data entry Medical Office Support
Administrative support Medical Coding
HIPAA compliance Expense Reduction
 Documentation Business Ethics
ICD-9 coding experience Patient intake
Work well independently Medical Terminology
Professional demeanor Collections
Critical thinking skills Insurance Claims
Client relations Regulatory Compliance issues

Experience
Kirby January 2014 to May 2014
Customer Service
Apopka, FL
-Customer Service Agent
-Sales
-Setting Appointments
-Door To Door
-Answering And Returning Calls
-Technical Support
Eola Wine Company June 2014 to March 2015
Line Cook
Orlando, FL
-Line Cook
-Prep
-Dishwasher
Church St Tavern January 2013 to January 2014
Line Cook
Orlando, FL
-Prep Meats, salads, Dressings
-Boiler, Fryer, Grill
-Clean Area
-Organized
-Cook To Serve

Orange County Family Services Department/Pine Hills Head Start Program

May 2012 to December 2012
Receptionist (Internship)
Orlando, FL
Customer Service, assisting others
Good telephone skills, proper diction, answering, directing, taking and checking messages
Operating office machines, filling, making copies, faxing
Scheduling appointments
Following directions from the superior
Being on time, dependable
Working well alone, and with coworkers, displaying multicultural awareness and interpersonal
skills
Organization skills, inventory on office supplies
Abiding by HIPPA law regulations