IMPLEMENTATION OF A SURVEY IN ENGLISH

Jessica Fernanda Felizzola Parada

File 1749854

NATIONAL LEARNING SERVICE – SENA

AP02-EV04-FG- “Implementación de una encuesta en idioma inglés”

November six of 2018

6/11/2018 User Satisfaction Survey

User Satisfaction Survey

To improve our customer service, the Municipal Registry of Saravena would like to have your opinion

*Obligatorio

1. Attention to service, filled the expectations I had in front of your request? *

Selecciona todas las opciones que correspondan.

Very satisfied
Satisfied
Little satisfied
Dissatisfied

2. There was clarity in the information received and utility to it? *

Selecciona todas las opciones que correspondan.

Yes
Not

3. Technical advice or answer regarding your application? *

Selecciona todas las opciones que correspondan.

Satisfied
Received no response to your request
Do not know

4. Friendliness and coordination of public servants *

Selecciona todas las opciones que correspondan.

Yes
Not

5. It was appropriate waiting time your request? *

Selecciona todas las opciones que correspondan.

Yes
Not

6. Facility where the procedure was performed presents order, cleanliness and comfort *
Given that the rating scale is 1 to 5, where 5 is completely satisfied and 1 completely unsatisfied
Marca solo un óvalo.

1 2 3 4 5

https://docs.google.com/forms/d/12g4ewE0ZhkyagIXFreFZX12SWj_7wSc1mlNM1H9tEUA/edit 1/2
6/11/2018 User Satisfaction Survey
7. Do you think there are enough staff for the number of users? *
Selecciona todas las opciones que correspondan.

Yes
Not
Lack of personnel goes too many users

8. You agree that the online dating function be implemented in this venue? *
Selecciona todas las opciones que correspondan.

Yes
Not

9. According to your perception, what is the degree of satisfaction obtained? *

Given that the rating scale is 1 to 5, where 5 is completely satisfied and 1 completely unsatisfied
Marca solo un óvalo.

1 2 3 4 5

10. What suggestion, congratulations or complaint do you have about this Headquarters and its
officers?

Con la tecnología de

https://docs.google.com/forms/d/12g4ewE0ZhkyagIXFreFZX12SWj_7wSc1mlNM1H9tEUA/edit 2/2