QUIMIO, NIKKO SAN C.

EMGT101 – A36 HW # 3

1. ISO certifications applicable both in goods-oriented and service-oriented industry:

ISO 124:2011 Latex, rubber—Determination of total solids content

ISO 125:2011 Natural rubber latex concentrate—Determination of alkalinity

ISO 127:2012 Rubber, natural latex concentrate—Determination of KOH number

ISO 139:2005 Textiles—Standard atmospheres for conditioning and testing

ISO 140 Acoustics—Measurement of sound insulation in buildings and of building

elements

ISO 146:1984 Metallic materials—Hardness test—Verification of Vickers hardness

testing machines HV 0,2 to HV 100 [Withdrawn replaced with ISO 6507-2]

ISO 155:1998 Belt drives—Pulleys—Limiting values for adjustment of centres

ISO 157:1996 Coal—Determination of forms of sulfur

ISO 161 Thermoplastics pipes for the conveyance of fluids—Nominal outside diameters
and nominal pressures

ISO 690 Information and documentation – Guidelines for bibliographic references and
citations to information resources

ISO 1182 Reaction to fire tests for products -- Non-combustibility test

ISO/IEC 1539 Information technology – Programming languages – Fortran

ISO 4582 Plastics — Determination of changes in colour and variations in properties

after exposure to daylight under glass, natural weathering or laboratory light sources

ISO 5993 Sodium hydroxide for industrial use—Determination of mercury content—

Flameless atomic absorption spectrometric method

ISO 7240 Fire detection and alarm systems

ISO 9000 Quality management systems – Fundamentals and vocabulary

ISO 9001 Quality management systems – Requirements

ISO 9004 Managing for the sustained success of an organization – A quality

management approach

ISO/IEC 9126 Software engineering – Product quality

QUIMIO, NIKKO SAN C. EMGT101 – A36 HW # 3

ISO/IEC 9995 Information technology – Keyboard layouts for text and office systems

ISO 9999 Assistive products for persons with disability – Classification and terminology

ISO 10001:2007 Quality management – Customer satisfaction – Guidelines for codes of

conduct for organizations

ISO 10002:2014 Quality management – Customer satisfaction – Guidelines for

complaints handling in organizations

2. Is an ISO certification required prior operating a business? Justify your answer.

ISO is good for small businesses too. It just serves as the guidelines in operating a small
business effectively. It is up to the owner of the business to live up to the numerous paper
works or settle with the flexible yet dynamic approach in handling the work processes. Since it
is costly to be availed by the small business owners, it is rather practical to not to avail it but
rather have the employees undergo rigorous training so that the documentation and anything
related to it will be lessened and so that the productivity and the efficiency derived from the
training will also be a beneficial factor to the business in a form of discipline and lessening of
the committed mistakes in the processes.

Incorporating ISO’s standardization comes with a command that employees should also
do their part in the job documentation. It is according to the discretion of the owner on what
are they going to give to the employees. Besides, depending on the degree of difficulty of
documenting it, there’s also their work to deal with giving them already a handful of things to
accomplish in a given amount of time which is probably too demanding for the employees
leading them not to perform their utmost best when it comes to their performance in the
business.

Added documentation could be avoided if all you need to do is to answer and guide
them properly since there is already a direct communication between employer and the
employees. As a small business, one could begin with assigning 3 highly prioritized quality
objectives that are strictly obeyed to satisfy the connection between the business and the
customers.

Employees are regularly and frequently reminded of these until their focus is aligned to
what the strategic plan and objectives of the business wants to achieve. Management review
could be done once in a week, in a month or daily to ensure that the goals are being
remembered and if necessary, revisions will be made according to the needs of the situation in
order to adapt.