Mirza Asad Baig Mobile: +91-9654366889

Address: 113-B/B-10, Udaygiri-2, Sector-34, Noida (201301). Email: asad.baig2009@live.com

Extremely motivated to constantly develop my skills and grow professionally. Seeking an assignment in the field of
administration and marketing communications.

EDUCATION:
 Pursuing Master of Business Administration, Major in Financial Management- Session : 2018-2020
Amity University, Noida.
 Bachelor of Arts, University of Delhi. Year of Completion : 2018

EXPERIENCE:

Tack And Craft Private Limited - Social Media Associate. June 18 till date.

Responsibilities

 Setting of SEO’s and Google Analytics.

 Photo Editing and Layout Design. Creating social media strategy for increasing the followers.
 Social Media Strategy and Corporate Blogging
 Spearheaded a viral campaign for one of the company’s products.

IEnergizer – Business Process Outsourcing Solutions. Oct 17 to June 18.

Responsibilities (Max Healthcare Process)

 Handling of calls from customers and clients and provide them with a solution to their queries.
 Discussing every matter with supervisor or team leader to get the issue sorted out.
 Setting of goals and work on so as to avoid any escalations and maintain the relevancy and
quality while providing service to the customer.
 Identifying improvement areas and executing adequate measures (after discussing with the team
leader) to maximize customer satisfaction level.
 Seeking the customer feedback, evaluating areas of improvements & providing critical feedback
to the associates on improvements and achieving higher customer satisfaction matrices.

EXTRA CURRICULAR ACHIEVEMENTS AND ACTIVITIES:

 Played as captain and secured the Trophy in School Soccer Tournament.

 Have secured Second Prize for a PowerPoint Presentation on “SEO and Google Analytics”.
 Lead organizer and anchor for the School’s Farewell Ceremony.
 Have volunteered in providing free tuitions to the underprivileged children residing in my residence’s
vicinity.
 PERSONAL DOSSIER:

 Date of Birth: 23rd November, 1994.

 Linguistic Competencies: English and Hindi.
 Nationality: Indian
 Marital Status : Unmarried
 Aadhar No.902366139875
Signatures.

Dear Flipkart Team,

This is the second time that i have lost my precious inventory either due to mischief of customer or due to
some connivance of in transit personnel.
Please refer order id - OD115138581128489000 dated 06-04-2019, 11:32 AM, this customer has asked for
refund stating that the color of the product received is not as shown in the product photograph.
(Photographs of Actual product send to customer attached).
Today at around 1330 hrs i have received my return courier and on opening, was shocked to find a cheap
road side fake lee brand wallet and that too without hard box. (Photographs Attached).
Our brand products are of high value because they are carved out of Full Grain Vegetable Tanned Leather.
Any loss arising out of customer/ transit personnel mischief spells a serious setback for us.

Requesting you to please take up the matter on a serious note and resolve at the earliest.

Note : (i have also made an unboxing video of courier return - can be uploaded on request)

Regards.