Sean Cornell

Cell Phone: (559)903-5115 | seancornell@gmail.com

Objective ……………...……………………………………...………
I am applying to the Front Office Manager position and believe I possess the skills, experience, and qualities that
would make me an exceptional candidate. I excel in guest relations and hold great pride in my consistent recognition
for my customer service and problem-solving abilities. For six years I have worked in luxury focused hospitality
environments and the experiences gained from these positions have equipped me with the skills necessary to
succeed.

Skills…………………………………………………………………………………
 Excellent written and oral communication
 Proficient with Opera, Salto, Vision, Alice, and Office 365.
 Work well under pressure
 Meticulous attention to detail
 Well-groomed and professional manner

Work History……………………………………………………………………….
Guest Services Agent 08/2017 to 02/2019 Front Office Supervisor 03/2019 to Present
Kona Kai Resort & Spa – 1551 Shelter Island Drive, San Diego
 Alleviated guest issues and enhanced their stay to garner customer loyalty.
 Trained new employees the essential functions of their position in order to thrive.
 Oversaw 170 rooms with multi-national cliental while undergoing a $22 million renovation.
 Employee of the month for November of 2018.

Guest Services Agent and Concierge 04/2017 to 08/2017

Indian Springs Resort & Spa – 1501 Lincoln Avenue, Calistoga
 Professionally and courteously assisted people with various dispositions and expectations.
 Provided information and made recommendations and arrangements for events, sightseeing, dining and tours.
 Cultured guests at historic, luxury, 130 roomed resort.

Wedding Coordinator Assistant 05/2014 to 06/2015

Kate Stanley Design – 1510 Lincoln Avenue, Calistoga
 Followed precise instructions and completed tasks to stay on schedule.
 Answered calls and assisted vendors and clients.
 Conducted over 30 weddings, celebrations and business parties in the Napa Valley and San Francisco.

Leadership Involvement…………………………… ……………………………

Secretary of The National Society of Minorities in Hospitality (San Diego State University)

Pacific Coast Athletic Conference Swim Champion (San Diego Mesa College)

Swim Coach (Calistoga High School)

Education……………………………………………………………………………
Bachelor of Science: Hospitality: Hotel Management (San Diego State University) May of 2020

Associate of Science: Business Administration (San Diego Mesa College) 2018

Associate of Arts: Social and Behavioral Science (Santa Rosa Junior College) 2017