PERFORMANCE MANAGEMENT

CLASSROOM EXERCISE- 1
- Indhupriya. P
19MBA0097

Write down the KRAs for-

 Customer Executive:
 Ensure a business’ customers receive outstanding support and all their
needs are met.
 Oversee the customer support department’s day-to-day functions as well
as establish standards and protocols to be used by the customer service
team to promote customer satisfaction.
 Analyze their service team to establish whether or not all personnel are
following the best practices established by the Customer Executive.
 Possessing excellent product knowledge to enhance customer support.
 Store Manager:
 A Store Manager is responsible to settle disputes between customers and
staff member of the store.
 A Store Manager is responsible to apply effective policies so that total
expenses for running a store can be minimized.
 A Store Manager is responsible to make understand each department’s
head about their target and funds allotted to them and to collect daily,
weekly, and monthly performance report and analyze them.
 A Store Manager makes sure to keep an appropriate level of inventory in
the store so that no goods go out of stock.
 CEO:
 Plan, develop, implement and direct the organization’s operational and
fiscal function and performance.
 Create, improve, implement and enforce policies and procedures of the
organization that will improve operational and financial effectiveness of
the company.
 Evaluate company’s financial, operational, and sales and marketing
structures to plan for continual improvements and a continual increase of
operating efficiencies.
 Mentor and interact with members of staff at all levels to foster growth
and encourage development among senior executive team and all
members of staff.